Smart connect not working with headphones

smart connect app has stopped working with headphones, have tried emptying data and also restored the phone to factory settings, but still nothing with any pair of headphones, I have installed the soundabout app and all headphones are working with that, so wondering if it is a software problem rather than the headphone jack that is the problem, any advice please?
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You tried a factory reset - Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so backup what you need 1st - This is not the same as a factory reset but will achieve the same outcome
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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