Smart-Forward and Smart-Reply

Love the iPhone but we have noticed in our business that it simply doesn't support all the ActiveSync protocols. The most notable one is Smart-Forward and Smart-Reply.
The net result of this is (1) we risk losing formatting when forwarding emails (particularly "embedded" or attached emails, which get mixed in to the main email body on forward); (2) large attachments need to be forwarded in full locally on the handset rather than on the server side (as with BlackBerrys and other devices), resulting in huge data bills when roaming, long sending times and also difficulty when in spotty reception areas; and (3) header information is not maintained as with Outlook.
We have been submitting feedback to Apple from the outset, with no resolution in sight or acknowledgement that this is even a problem. It also does not appear to be fixed in the forthcoming iOS 4.1.
Does anyone know of a workaround to get Smart-Forward or Smart-Reply working on a iOS device? Everyone in our company has been forced back to their BlackBerrys for the time being as IT have said the iPhones are too unreliable for business email and that Apple are doing nothing to rectify the issue. It's a shame as we like the devices for everything save for their rubbish business email support.
Thanks

You are not alone. - The missing of SmartReply/SmartForward is the biggest disadvantage of iOS for business users.
All mobile devices with ActiveSync use the SmartReply protocol, so the mail never really leaves Exchange and mails are replied/forwarded in seconds. The devices only send their answer texts to the server and the server compiles the reply. Apple left out this protocol and uses the standard SendMail protocol. This means: to forward an attachment you have to download it to the iPhone/iPad and upload it again. Since mobile devices are used mobile it becomes nearly impossible to forward a bigger attachment. Worst, the iPhone only allows 9 MB to download. So forwarding a file bigger than 9 MB is just not possible.
We as a record company need to forward big attachments (MP3s, TIFs…) from our mobile devices all the time and none of the other mobile OS’s is as easy to use as the iPhone OS. We have tried Android, WebOS, etc. But when it is getting hectic and you have to rely on the hard- & software to do its job the iPhone is the only accepted device (except BB and WM that have no entertainment factor which is important too because this let the employee stay connected to the team even in the free time.
The reply behavior of the iPhone Mail.app is unfortunately similar to most of the IMAP mailers:
The source code of a HTML mail is modified when replying and codes which Outlook has put there for reason are deleted or transformed so that the original mail comes back with a different layout.
You can test it by yourself, if you have Outlook (2007/2010). Send yourself a HTML e-mail with two lines and reply it once from iPhone and once from Outlook, OWA or any ActiveSync device except iPhone OS. Then compare the source codes. You'll see the difference. The most obvious effect is the double line space in Outlook now. You sure know that the HTML code for "new line" is "br". But when you hit Enter in Outlook it generates a special Office paragraph "o:p" instead of a standard line break "br".
As long as all users communicate with Outlook it doesn't matter, because "o:p" are shown as "new line". But as soon as the conversation leaves Outlook/OWA/ActiveSync (e.g. iPhone) and comes back "o:p" has become "p" which means that all lines are now double spaced.
SmartReply would solve all this. Forwarding a 50 MB is done in no time and all Office codes are being kept.
Our workaround so far: We have set up our own Exchange server and installed the Exchange add-on “OWA for PDA” (http://www.leederbyshire.com/OWA-PDA.asp). We redesigned it to be iPhone friendly, use HTML and some other things. We now have a fast and reliable webmailer for the iPhone’s Safari which also allows access to (really) everything that is supported by the Ex210 Outlook Web Access. 99% of all features like flagging of emails are possible with the add-on.
We are currently working on an offline Web App based on jQTouch, so that the webmailer becomes similar to the (well designed) Mail.app in iOS and stores as many information as possible for offline access.
We are currently looking for partners to return some of the cost of developing all this. So if you or anyone is interested in a cooperation please contact me.
Sebastian

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