"Smart" Groups not being recognized when syncing with iPhone

I have several "smart" groups in my address book but they don't show up as available to sync with my iPhone. What's up with that?

Same here. It would be nice to get an answer!

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Deleting apps on itunes 11 not deleting them when syncing with Iphone 4s!

Before I updated to Itunes 11 I used to delete unwanted apps on Itunes and then when sysncing through PC running windows 7, apps used to be deleted on iphone. After updating to Itunes 11 this is not being done. You can sync purchased apps from Itunes to Iphone and also from Iphone to Itunes both directions, but when deleting both directions won't work, therefore in order to delete the app I have to delete apps both on Iphone and Itunes!

This is a user to user support forum. Apple don't monitor for feedback or to give direct support.
Ideally you would delete any apps you no longer want on the device either directly on it, or by unticking them when you sync. They would stay in your library in case you want to reinstall later. You can discard from the library also, and in most cases you would be able to download again later if you wanted, but apps do get removed from time to time, or updated so that they no longer work with older versions of iOS. Keeping all your content, and a backup uof it, keeps you in control. Either way removing from the device, then later from the library if you wish, is probably the best way to do it.
You may find that setting the option under Edit > Preferences > Devices to Prevent automatic syncing... will mean that you get the warning to transfer or remove back when you do sync. Alternatively try Edit > Preferences > Advanced > Reset warnings.
tt2

IPads not being recognized when using apple configurator software

I have an iPad cart with 25 iPad's. I am using a MacBook Air and the apple configurator software to try to manage the iPad's. The problem is, only 21 of the 25 iPads will show up in the apple configurator "prepare" section. All of the iPads are not being recognized. When I use a MacBook Pro all 25 iPad's will show. So the problem seems to be with the MacBook Air and/or Apple Configurator. Any suggestions? We have 30 carts total with some having up to 30 iPads so I am trying to find a fix for this.

This seems to be an issue related to the new 2013 MacBook Air models. I've seen it pop up a few times now, and the common factor is always a 2013 MacBook Air.
A "solution" doesn't seem to exist yet. The workaround at this point would be to either use any older Mac to do the syncing, or only connect and sync half of the devices at a time.

No events listed when syncing with iPhone

When syncing with iTunes, events are no longer listed when choosing option s photos on the iPhone?? Why

I confirmed that I have the radio button checked that says "Sync all Contacts", but not the one that specifically shows Yahoo! Address Book. So the question remains, why does iTunes consistently prompt me to sync Yahoo! Address Book? How can I stop that from happening?

Photos tab not working correctly when syncing to iphone

When I connect my iphone to itunes and then select it and the photo tab, I can not change any of the settings (ie my pictures selections, what folder to select. the only thing it will allow is the syncing of all photos in my pictures, (dont want 14, 247 photos on my phone). I have created a folder with select photos that I want to sync with iphone, but cant select it. anyone have a solution. do I have to delete current version of itunes and reload it again..?

OK I RESOLVED IT! I removed most of the photos from "My Pictures" and than I agreed to sync all of the remaining ones. Only then did it light up everything else and allow me to change the settings.

TS1538 I have the new version of itunes and my ipad, my daughters ipod touch and her ipod mini are not being recognized when we plug in to itunes

I want to sync my iPad and when I plug the USB cable to it, itunes doesn't recognize it. I have the latest itunes version, I've turned off and turn back on my iPad, I've shutdown and restarted my computer a few times. I just bought a few tv shows and it just won't sync. I was able to sync my old iPod touch, but my daughters new iPod touch is not reconized and neither is her new iPad mini.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
 Cheers, Tom

Apps purchased on iPad are being deleted when syncing with iTunes

Hi,
I am having a problem with the apps that I purchase using my iPad not syncing with iTunes. I have purchased several apps and books. When I use my iPad to make the purchase and then plug the device into my computer to allow it to sync, iTunes goes through the process of backing up the iPad and then transfering purchases over. When it gets to the step for syncing tracks it goes and removes all of the apps that it just said it was transfering the purchases over for. Nothing I do seems to work to fix this issue so that the apps aren't removed when I sync. So far the only ones that stay on my computer and device are the apps that I used my computer to buy and then are synced onto my iPad. Please let me know what to do about this as I have lost several apps.
Thanks
Josef

I am not sure what the problem could be.
You may want to try disabling auto-sync, make some purchases on your iPad, and then transfering the purchases and see if they show up in your iTunes library and the checkbox for the apps are checked for syncing to your iPad. If they are then you can try syncing and see if that deletes them from your iTunes library.
The link for instructions on transfering your purchase is as follows:
http://support.apple.com/kb/HT1848

IPod touch 4g will not back-up when syncing with iTunes

I was wondering why my iPod touch 4g will back-up when syncing in iTunes. I have tried rebooting the iPod and pc, but still no luck. Anyone know how to fix this? Thanks if you can.

What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

Crashing when syncing with iPhone

Hi,
Recently Aperture keeps crashing when I connect and sync with my iPhone 4. As soon as Aperture has started up the beachball appears. Sometimes it hangs on 'updating FB' and some times it hangs on 'face detection'.
Every time I have to force quit and to rebuild my library in order to use Aperture in a normal way (and not being connected to iPhone).
Anyone any idea what I can do/ need to do???
Thanks,
Peter

Thanks Jim for the answer.
I can keep it running but then the next morning I still have the beachball.............:-(
After rebuilding the library all goes well and there seem to be no problems. Problems start after closing down in a normal way and starting up the next time......
And it has been running for a long time without problems. Didn't touch any settings/preferences.
Maybe the OS update??
Peter

Same album repeatedly updates when syncing with iPhone

I have many many albums and tracks purchased via the iTunes store both through iTunes directly and via the iPhone. They all synchronise properly and are on iTunes eventually.
There's one album, though, purchased via the iTunes app in June this year. Virtually every time I sync the iPhone it says "updating files" and this album gets updated. The rest of the sync goes just fine, new tracks added, listened to podcasts are removed, playlists are updated (notwithstanding that smart playlists' orderings are now utterly broken) fine - but this album is always getting updated.
In finder I've looked at the permissions and nothing seems unusual.
Anyone with any ideas?
It's not a fundamental problem, but it does means that each sync takes an extra 30-60 seconds, which is annoying!
Thanks.

Same thing has started to happen to me, with an Elbow album I imported ages ago. I've imported and purchased lots since, but now every time I sync that damned Elbow album gets copied track by track!

ITunes freezes when syncing with iPhone, but works fine with iPod?

It's a bit of a long story with my iPhone/iTunes problem. In late July, my iPhone stopped syncing properly. It's an iPhone 4. Basically, I tried to add more photo albums to sync onto my phone, something I have done before. It began syncing, then notified me that it couldn't sync 'x' amount of photos. It was a pop up on my phone screen. I tried deleting my cache in My Pictures, still errors. Then it seems like everything possible has just glitched when I sync as weeks went on. It wouldn't sync music. The songs would appear gray and failed to play. Sometimes it worked, sometimes it doesn't. Now, iTunes freezes when it reaches the end of the sync and I have to ctrl+alt+del to close iTunes as it stops working.
I took my iPhone to apple, and she ran diagnostics and couldn't figure out what was wrong with it. She told me she couldn't run diagnostics on my iTunes because it's a Windows laptop and she's "not trained to work with them". She said everything seemed fine with my iPhone and asked if it was possible if I have a virus. I've had no other problems with my laptop whatsoever and I have a decent virus protector that we pay for monthly.
I have tried restoring my phone twice, with a backup. I tried again WITHOUT a backup, and still, it freezes when it syncs, some songs are gray on my iPhone and won't play, and photos refuse to sync, period.
I then tried syncing my dad's iPod with my iTunes, and it worked. I also tried syncing my iPhone on my dad's laptop, and it worked. So something is clearly glitching between specifically my phone and my iTunes. I'm avoiding uninstalling iTunes at all costs because I don't want to lose play count information as the majority of my playlists are created this way. I thought iOs 7 or iTunes 11 (now 11.1) would fix it, but neither did.
Can anyone determine what the problem could be and how to fix it?

the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

ITunes crashes when syncing with iPhone

I have had my 3GS for almost 4 months and love it (bar the poor battery life) but I have recently downloaded apps via the phone and now when I sync to iTunes, iTunes freezes on the same screen each time while backing up the iPhone.
The following message is displayed in a dialogue box entitled 'Adding Files':
Processing: 20100710 181055.m4a
Once this dialogue box pops up, iTunes freezes. This seems to occur just after the voice memos have been backed up. I do not have any music on my iPhone but I have almost 60 voice memos. In the My Documents folder in windows, each of the voice memos have been copied 7 times (corresponding to the number of times my computer has crashed after copying them).
I thought maybe it just needed more time to sync so I left it a bit longer (as recommended in some posts) but the sync fails (and crashes iTunes) and the iPhone returns to the home screen and 'sync in progress' is no longer displayed on the iPhone.
I also tried the following as recommended in various threads:
- removed photos from the camera roll
- unticked all 'sync' buttons except the 'apps' sync
I have run the diagnostics help tool in iTunes and all tests have passed. I have looked at the Problem Reports and the following is copied from the latest report:
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 9.2.1.5
Application Timestamp: 4c47745b
Hang Signature: bc3c
Hang Type: 2048
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 6153
Additional Hang Signature 1: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 2: ea36
Additional Hang Signature 3: 7084c7ba6c45f754af756c5b300d353a
Additional Hang Signature 4: bc3c
Additional Hang Signature 5: b59f15572ea967d42d54fe575f27d9ad
Additional Hang Signature 6: ea36
Additional Hang Signature 7: 7084c7ba6c45f754af756c5b300d353a
Any other ideas? All help / suggestions will be gratefully received.

It happened to me with my iPod touch and what I finally found was that some of the voice memos were corrupted.
What you may do is go over them, one by one, on you iPhone/iPod touch and try to play them. The corrupted ones will not play.
Delete all the corrupted recordings from your device and then sync again with your iTunes.
It worked for me, most chances that it will solve the problem for you too.
Good luck.

Missing some address book data when syncing with iphone

Hi,
I sync my iphone 3G with software version 3.0 on my Imac with Leopard 10.5.7 I have used it for over a year without any problem.
Recently, the sync of address book has been omitting some phone numbers. Say a contact has an office phone, a handphone and a fax, I will only find the fax on my iphone. The number "sellected" for syncing with the iphone is not always the same... sometimes the fax, sometimes the office, etc. Most contacts are only allowed 1 phone number on the iphone, but some have none and some have them all. Last, the land address, the email and other fields are never affected.
Of course, before posting, I already restored my Iphone, but the problem remained.
This problem is in fact very serious since I must carry at all time a printed copy of my 600 contacts...
Thank you in advance for help

I have seen a similar problem on my setup (Outlook and Windows XP). In my case, I found out the iPhone doesn't like certain types of phone field names. When you create a new contact on the iPhone, you can choose mobile, iPhone, home, work, main, home fax, work fax, pager, and other. If, for example, your source data has a contact with a "main" phone number, that number doesn't sync properly.
If you go to Google Maps and find a new address and add it to your contacts, it uses the "Phone" name for the phone field. Oddly, that field is not one on the iPhone list. The phone shows up, but when you edit the contact and try to edit the phone, it automatically switches that field to "Mobile". I think that is an attempt by the iPhone to make sure you have a valid field name for your phone numbers.
The way I see it, it is a bug. I have never had a similar issue with other devices and sync software. Try going into a contact on your computer you are having problems with, and change the field name of one of the missing phone numbers to "work" and resync. See if that makes it sync.

Re: iTunes 11.1.2 keeps crashing when sync with iPhone 5

I'd updated iOS7 (the latest), Maverick and iTunes 11.1.2. While everything is working fine independently, when I try to sync my iPhone 5 with iTunes, it just hangs at "Finishing Syncing..." forever. A few minutes later, iTunes just quit unexpectedly (crashed!!!).
I repeated syncing a few more times but same thing happens. I have no luck so far but wonder if anyone has similar experience with iPhone 5 or any other model and if a solution is found.
I will not sync any more until Apple has an update for any of their software to fix this. iPhone is backed up in iCloud so I am safe but I would like to change music from time to time but it seems a little unstable so far

I have discovered the specific cause of my issue (cannot sync photos).
We have two networked computers. All the latest versions are on both computers. (Mavericks, iTunes 11.1.2, iPhoto 9.5, IOS 7.0.3)
The iPhoto library is on a separate hard drive attached to Computer1 via firewire. Syncing to IOS devices works fine from Computer1.
Computer 2 on the network (ethernet) uses the same photo library for iPhoto (iPhoto on Computer2 accesses the iPhoto library on hard drive attached to Computer1). iPhoto works fine on Computer2, no issues. However, when trying to sync photos to an IOS device via iTunes from Computer 2, the photo part of the sync hangs up on "Importing Photos", runs forever, and always causes an iTunes crash after awhile.
I copied the iPhoto library directly to the hard drive on Computer2, and redirected iPhoto on Computer2 to use that copied library now on Computer2. iTunes could then complete syncing from Computer2, including photos, with no problem.
So iTunes has a bug syncing photos to an IOS device when the photo library used by iPhoto on that computer resides on a different networked computer (accessed over a home network). Note this all worked fine prior to upgrading Mavericks, iTunes, and iPhoto.
Note that iPhoto has no problem with this configuration.

Some texts not being able to send with iPhone 6 Plus 8.1

I recently upgraded my iPhone 5 to the new iPhone 6 Plus. Since then, I have noticed some issues with iMessage. I have not had this problem with any of my other iPhones in the past. I am now experiencing problems when I text certain people I get an exclamation mark with a message saying that the message was not delivered. How do I fix this? This happens with a handful of contacts. Others go through just like normal with no problem. My iPhone 6 Plus is updated to the latest software.

Mostly SMS. I had tried sending an employee an imessage earlier and it didn't go through, but he later replied and said that his phone was off during work. Others are SMS messages to non Apple devices that are not being able to send.

"Smart" Groups not being recognized when syncing with iPhone

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