Smart Guides Turning Off - Can't Turn Back On!!

I love the smart guides and use them all the time... unfortunately my smart guides have been turning off (I'm either inadvertently doing something, or this is a glitch or something going on) but after using smart guides on a document it all of sudden stops working. The only way I've been able to negotiate around this problem is by opening a new document and just copying my old materials in there and moving forward like that. That's a pain and and also doesn't explain what's going on!!!
When I go View> Grids & Guides ... smart guides is selected but the option is grayed out and I can't change it even if I want to. I'm really not sure what's going on here. Using CS6
Any help is much appreciated!!!!

Okay ran the update but didn't seam to change the issue. When I tested the user ID I made a new one. The issue is that reguardless of the user id it seams like once it "goes bad" there is no getting it back. Since I'm working on these files at my job I'm on them for a while as part of a series or larger project. Its usualyl when I'm like 80%-90% done. Some of these files I've been working on for over a month and others I've only been working on for only a few days before the smart guides stop working. So far 3 out of 3 projects I've been working on have eventually run into this issue. Its hard to say when its going to stop working.

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