Smart Guides.

Our school purchased the CS5 Web Design Suite at the educational price. I'm running a MacBook Pro w/ 10.6.8.
I'm doing a tutorial on the Illustrator, and I cannot get the smart guides to work. I've activated them through the "View" drop down menu, and I set up what I wanted in the "Preferences" under "Smart Guides."
Nothing happens with the smart guides.
Perhaps related: when I go to set a guide I hold the shift key so that the guides will snap to each tick mark on the ruler. But nothing happens.
Thank you for your help, and smiles to all.

@Risa: Yes to both.
@Monika: Great questions. When I set a guide I want the edge of the secret blue box surrounding the object I'm moving to attach to that guide so that I can be precise; instead, the object that I am dragging just goes past the guide I set as if it was not there.
Here are my settings.
@Jet: I have those settings, see above.
Thank you all for the responses and questions.
Big smiles to you.

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