Smart Object Opens Blank Page

I'm trying to get to the bottom of a strange phenomenon with Smart Object editable text in Photoshop. If I import text as a smart object I can double-click on that layer and it opens in Illustrator where I can edit the text, save it back and it updates in Photoshop. This is broken on some machines in our office. On OS X Leopard this feature works flawlessly. On OS X Snow Leopard it does not. And on some machines with OS X Lion it works and others it does not. Anyone else double-clicking on a smart object of text only to get a blank document in Illustrator with no paths and nothing on the pasteboard? CS5 Design Premium. Adobe experts, please advise.
Perplexed,  Dave

Apparently the solution for me, at least today, was a result of clearing Font caches. We use FontExplorer X Pro 3.1.1. It has some feature sets in it's Tools menu to Clean Application Font Caches in Microsoft and Adobe products. I ran that and a full System font-cache-clear and now I can edit text from a placed Photoshop smart object in Illustrator CS5 on Snow Leopard.

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