Smart object problems, from AI to PS = pixelated

Hello and greetings,
I am new here and looking forward to getting some help, and hopefully giving advice. How is everyone today?
Ok my problem is:
I am designing a website is Illustrator and finalizing it in photoshop (as this is the file the web developer asked for) I have the main design done, buttons and panels etc -
so I copy the object I want from Ai to PS as a smart object. The web doc in PS is set to 72dpi, which is fine - it looks 'clean' at 100%. However when I do this process on the works PC the result is fine and good eg - looks 'clean' at 100% -
I took my work home to finish on my Mac and when I did the same process it was really pixelated beyond beleif! This is not good! NOT GOOD!! I have compaired one of the buttons from the doc at work to one of the buttons on the same doc dome on my Mac and the difference is terrible.
HELP - Are there some settings I am over looking? I have checked the 'clipboard' settings in Illustrator to recomended to what I could find on the web and nothing has changed? Do I have to close the program for the preferences to work? Please please help
Many thanks Elles.x x
ps: I am running CS4 at work on a PC and at home CS3 Mac

Thanks Ozzwoman for your advice , it seems to be the thing to do as I have read on here to sort this issue - shall I be doing the same for Illustrator? Or do you know the settings for AI clipboard prefs?
Nice pooch by the way, does he have a name?
elles.x x
ps: will try 'Operation deleting prefs' when I get home, bout an hour or so, I will let you know how is goes!

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