Smart playlists;  no longer smart in version 3  how to tell Apple?

Since iphone and ipod version 3 & itunes 9 smart playlists will not sync onto ipod. Several posts relate to this. Apple has posted a complex set of solutions, including to disable live updating. The later works but eliminates the value and purpose of smart playlists as a means to manage subscriptions and updates.
The final solution is to create a second smart playlist with the rule "playlist is (name of first playlist)". That works but is far too complicated for the average user, and has made my playlist panel into double the size with half the convenience.
If anyone knows how to contact Apple with a request for an acknowledgment that they need to fix this problem I would appreciate it. Two updates later, no fix, not even a promise to try to fix.

Anna:
Yes, I am fully updated. The last update did not resolve the smart playlist jumbling.
The solutions mentioned in my post were in fact published by Apple at this link http://support.apple.com/kb/TS3044
That would be fine but it tends to suggest that the user is doing something wrong that has to be "changed" when in fact the problem arose with the latest software versions, and the user workaround is clumsy and unsatisfactory.
I will try using the feedback form

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