Smart Print not working on my HP 8500A Plus

I installed Smart Print on my HP laptop. One page documents are printing in multiple pages and in fragments. The color is also missing or is out of synch. Origin of document does not appear to matter. Web docs and Word docs are all effected. I would like to disable or uninstall so I can get on with my work.

Smart Print works great for most websites. It is important to us to understand the problem you encountered. Can you provide the URL so we can investigate and fix the issue?
I am an HP Smart Print developer, when I offer advice on HP Products, I'm speaking for myself and not for HP.
Please change the status to “Solved” if this answered your question. Thank you!

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HP smart print not working

I am using windows 7 64 bit desktop HPE 150F pavilion Elite, IE 11, I uninstalled HP web printing software as it would not work, tried to install the new Smart Web print software but it will not download. I have tried to uninstall IE11 but it does not show in control panel to remove it so that I can use IE10.
Can anyone suggest how I can get web printing software to download, and how to uninstall IE 11 and put in IE 10 instead.

Hi emma22, it looks like you have received a response to your enquiry about removing IE 11, and downgrading to IE 10. Regarding your Smart Web print software, it appears as though it has been replaced with HP Smart Print: HP Smart Web Printing Software Replaced by HP Smart Print.
I hope this helps.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Have HP made any drivers/patches yet to allow HP Web Smart Printing to work with IE9?

Also is there any way of making HP Web Smart Printing to work with Mozilla Firefox?
Any help much appreciated - I have exhausted all options
Encouragement costs you nothing to give, but is priceless to receive.
~ Anonymous

HP Smart Web Printing has been replaced by HP Smart Printing, it supports IE6-IE9 (only).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Laserjet 1320 attention light on, printer not working.

I checked for paper jam, reseated printer cartridge, removed and reinserted printer and line cord plugs. Turned printer on and off. Attention light remains on and printer not working.

Hi Robert8695,
Let's manage one issue at a time. Regarding the error "unable to establish a two-way connection with the device", check out the link below for troubleshooting you can do to resolve it:
http://goo.gl/u3Snr
Let me know what happens and if the other problems persist as well.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Printer not working following iPad uodate

Printer not working following iPad upgrade

Hi,
Is the printer not mechanically working or are you having a problem with printing wirelessly from your device? Was the upgrade to the ipad software or did you get a new ipad?
Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other things to check would be that there have been no recent changes to the wifi password.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

File- Print not working from SQL Developer 1.2.1 Build MAIN-32.13

File->Print not working from SQL Developer 1.2.1 Build MAIN-32.13.
I downloaded sqldeveloper-1.2.1.3213.ZIP and extract to a local directory. From the extracted directory I ran ..\sqldeveloper\sqldeveloper.exe from Windows XP sp2. The program itself seems to run just fine but File-Print doesn't do anything. In Help-About, Java Platform is reported as 1.5.0_06 and Oracle IDE is 1.2.1.3213. I'm not sure where to look for what is causing the problem.
Thanks

I hadn't tried CTRL-P before but I did today. On the first attempt, I saw a small jump in the memory usage for sqldeveloper.exe as reported in Windows Task Manager. Otherwise, there was no change. A second CTRL-P in the same session produced a further bump but subsequent attempts in the same session produced no further change in CPU or Memory Usage.
Using Task Manager to monitor this further, I tried File->Print again and saw that sqldeveloper would periodically climb to 1 or 2 percent CPU and consume a little more memory. After a minute or so, though, all activity stops again.
I do not get a print dialog box from SQLDeveloper using either CTRL-P or File->Print

Windows 8.1 pro 64 bit - finger print not working (sony viao 15126pab)

http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-pro-64-bit-finger-print-not-working/664d9ca8-a0ea-479f-851d-3631e3c1404c hi i am using sony svs 15126pab  2 days before firefox hanged so i forcefully shutdown the system , after rebooting fingerprint not workingthen i go to device manager i found biometrics working properly , 2, 3 times restarted then also finger print not working, then i checked the authentic true suite " its giving error message box and closing every times then i uninstall authentic true suite and installed again ,it asked registration and i registered but i didn't see the finger enrolling options in the software . i enabled biometrics options in administrative templates (components) , other options also enabled in services restarted , reinstalled from Sony Store - nothing helps..................... please help me ,,, i cant enable the add option of fingerprint in sign in options in settings.. the add option is like deactivated , no biometrics tool in control panel, no fingerprint enrolling option in authentic true suite . i purchased the system with windows 8 pro then upgraded to 8.1 now its reserved to windows 10 . so pls give me some solutions to rectify this problem

I cant access any printers, not even the virtual printers.
What I would do is use ProcMon to find out why that Event entry was written. Then I imagine I would get a clue about a .dll which might be involved, which hopefully might be registerable. Since IE9 there have been new .dll involving printing
which have not been reflected in any of our repair tools. However, instead of modifying our old scripts to reflect this fact, I have been advocating, so far unsuccessfully, that Microsoft create a proper IE Repair tool, one which does not rely on such
unreliable techniques.   E.g. a better method of repairing would be to have it done by a proper troubleshooter (an .msdt file) but so far it seems nothing has been done in that way for these symptoms (again, assuming the cause is registry corruption
and not simple interference from now incompatible third-party programming--the fix for that would be to identify and remove the incompatibilities.)   For example.
Robert Aldwinckle

Printer Not Working After Update

I saw an auto update from HP that popped up and stated it was to correct current reading errors in the hp printer from the computer? I NEVER update my printer hardly ever because I KNOW that HP has a reputation for messing up with messages about ink etc. BUT, I went ahead with this one, just in case! NOW my printer won't print anything from my laptop, and I am so pissed because I was in the middle of a printing project and my printer was working JUST fine until I did the update! I swear, I will now have to go buy a NEW FRICKING PRINTER when it was working perfect a few minutes ago!!! GUESS WHAT, I will never by HP printers again!!!! I have the HP Photo Smart Plus, and it is wireless, and it is about two years old, got it in around 2009. It always says it's out of ink but yet continues to print just fine for several months over when it says I should replace the ink. Hmmmmmmm. Now this!!!!! What am I supposed to do??? HP isn't going to answer this. Looks like they set up this conversation to just get FEEDBACK from the public? I don't have the time to wait for a response from the public or to try and call someone at some odd number and wait on the hold for two hours. My job is in two hours and I needed my work printed before I went.. I AM PISSSSSED!!!!! How can I ever TRUST HP again!!!!!! I could never do an UPDATE with you eVER!!!!! YOU CRASHED MY PRINTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Did I mention how mad I am????? I am going to tell the world about this!!! You know why??? You don't care, and you will just ignor this!!!!! Norine Mungo

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
In the future please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support. Likely if you had called HP your issue could have been resolved in one phone call....
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Adobe PDF Printer not working as print driver; 9.5.5 (pro) with Windows 7, 64 bit

I have installed, repaired, uninstalled and re-installed Acrobat Pro 9.5.5 on a newly formatted SSD with Windows 7, 64 bit on my desktop machine. The program was installed from Acrobat Pro 9.0.0 and updated within the program. I have the program also installed on my laptop, and the Adobe PDF Printer driver is working properly on my laptop.
On my desktop with the newly formatted SSD, the Adobe PDF printer driver is not working. Note that I am using the printer driver, and not any pdf creation techniques within MS Office or other programs.
When I go to the Adobe PDF printing preferences on my desktop, I only get a generic, two tab window open. When I print a file to this printer on my desktop machine, I do not get a window opening that asks where to create the pdf or what to name it, and I never see any files created. In MS Word, the Create PDF option under the Acrobat tab works and opens a dialog to ask the name and location to save, and then opens a PDF Maker progress window and properly creates the file. I can also save a file as an .eps or .ps file and use Distiller to create the pdf. However I cannot get the Adobe PDF printer driver in my Devices and Printers to work properly, although it works just fine on my laptop with the same program (Pro 9.5.5) and same Windows version (7, 64 bit).
Repairing, uninstalling and re-installing does not solve the problem. Acrotray.exe *32 process is running. Any ideas on why this won't run properly on my desktop, but will run on a similarly configured laptop?
On my laptop, I get a full, (7) tabl menu with all the normal options:

I found this answer from Deepak Chauhan on another forum, and it solved this problem!
Try this to add Adobe PDF printer manually on Windows 7, and Windows Vista.
If windows 7 is Enterprise or better edition: (Admin rights required)
Start>search for printmanagement.msc and open the print management module
Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
- from printers ensure there's no Adobe PDF printer, if there is delete it
- go to ports and delete the PDF ports (the ones ending in *.pdf)
- go to drivers and delete the PDF converter.
Take note if any errors occur, but continue with the following steps regardless.
If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
Then open the registry (if any erors deleting these keys happen, see below)
1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
delete any adobe PDF printer subkey present
2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
delee the PDF port monitor if present
3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
again delete and pdf printer subkey
If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
Once you've all that has been done, open a command line as administrator.
Copy and pate the following commands in order
1: net stop spooler
2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
3: net start spooler
4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
That should set back the pdf printer.
This seemed to provide the link that provided the Adobe PDF Settings tab to the Adobe PDF Printing Preferences that was missing!

Bursting control file for Printer not working in WINDOWS ENVIRONMENT

Hi,
We are trying to print xml publisher report output (PDF) using bursting control file. Is not wokring.
We are using ebs (R12.1.1) on Windows environment.
Any pre-requisite setup (ie. cups config) should be done before printing using control file. Please guide me i am not having knowledge in printer setup and printer part..
Thanks in advance
--Ben

Hi Hussein,
Yes, I am able to print seed concurrent report (o/p -text) to that printer (method:- giving the printer name and copies by clicking " Option " in SRS window.. )
When i do the same for xml publisher publisher report to the same printer , its not working using bursting control file.
I too made the test in xml publisher report without bursting control file , there i faced another new issue. Let me explain
1. We are using RDF as data source . here o/p :-" XML "
2. We are using RTF as layout. In template definition, i chose the default o/p type as :- "HTML"
3. When i submit the request, i choose the printer which is working fine for printing seeded report. (method:- giving the printer name and copies by clicking " Option " in SRS window.. )
4. My printer getting prints HTML tag, instead of desired o/p. I wondered after seeing the printout.
5. I cross checked by clicking view output, its showing me the exact html output as per RTF layout.
Dont know wat happening ??? Help me out.
i did the same for changing default output type in template definition to RTF,PDF.. its printing source code of the output type instead of printing output.
Thanks & Regards,
--Ben

Why does my Kodak printer not work with yosemite?

ever since upgrading to yosemite, my kodak printer will not work. i got as far as being able to download a software update but still no joy.

My kodak 5250 would not print and I tryed the termial with no luck and then i received an email from nowater and turn on Bonjuor in safair and now I am printing i did not enter the ip address of my printer
heres the email
I decided to poke around in the Epson settings via the web interface. To do this, just enter the printer's IP address in a browser that's on the same network (you may have to skip some HTTPS / certificate warnings). From there I looked around until I found Wi-Fi/Network Settings / Services / Protocol. On my system, Use Bonjour was unchecked. I had seen in other people screenshots and videos that when the Add Printer tool works, it shows that it connects via Bonjour Multifunction, so I enabled Bonjour and saved the settings. After waiting a few minutes for the settings to be applied, I was able to add the printer via the Add Printer Default tab (I did change the "Use" setting from "Secure AirPrint" to "Epson WF-3620 Series" option -- I think this is the Epson specific driver).
I don't know if Bonjour is disabled by default or if I turned it off somehow in the past and forgot, but it's an easy enough fix that might work for someone else so I thought I should share.
OTHER posible solotion
Go to Spotlight, then enter Terminal and press Enter.
The terminal window/program opens.
Enter sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' in the terminal.
Enter your system OS login password when prompted.
Note: The password you enter will not appear, which is normal. Be sure to enter the correct password.
Enter sudo launchctl stop org.cups.cupsdYour screen will look similar to the following:
no updated drivers at this piont

HP laserjet printer not working

HP laserjet printer not working

Greetings,
Can you please tell me what model Laserjet you are working with?
Also, how are you trying to connect with this laserjet, USB or Wifi?

HP B500 Wireless Bluethooth Adapter for HP Printer Not Working With Windows 8.1

I have been using the HP BT500 bluetooth Wireless adapter to print wirelessly to my HP Officejet Pro 8500 printer. I have been using Windows Vista, but recently upgraded to Windows 8.1. I learned after the upgrade that the HP B500 wireless bluetooth adapter is not compatable with Windows 8.1. I have attempted to find a driver upgrade for the B500, but there does not appear to be one available. I have also searched the HP site and other sites in an attempt to locate an alter wireless blotth adapter to replace the B500, but have again been unable to locate one.
Is there a wireless bluetooth apter that will allow me to print wirelessly to my HP Office Pro 8500 from my laptop?

Hi @Raider83,
Welcome to the HP Forums!
I noticed that your HP B500 wireless bluetooth adapter for your HP Officejet 8500 is not working with Windows 8.1. I am sorry to hear this but happy to look into this for you!
I am not sure if you are using a 32-bit or 64-bit Operating System. But sometimes with Windows 8.1 you can use compatibility mode to install an older version of the driver. Which might help the situation. Here is a link to some other Windows drivers, HP bt500 Bluetooth USB 2.0 Wireless Adapter Drivers.
Once you got a driver downloaded, follow this guide, Make older programs compatible with this version of Windows, on how to install it using compatibility mode. It is not guaranteed to work, but it is worth a try!
If you still need me to look for other bluetooth adapters, please respond with your printer's Product/Model Number. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. As there are multiple HP Officejet 8500 printers.
Thank you for posting, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet P1005 Two-sided printing not working on network

Good day!
I have a desktop, with Windowx XP, to which my LaserJet P1005 is connected via USB. My wife has a laptop, with the same Windows XP, from which she can print, but the two-sided option does not work right. She can check it and print, but the window to restart printing for the second side does not open and there is nothing we can do at this point.
I have trie duninstalling the printer from both computers and reinstalling the newest drivers, it still won't work.
Thanks for your help!

I have an HP PhotoSmart 2575 All-in-One with the latest HP driver that displays the two-sided printing option greyed-out in the Layout window. According to HP, your printer must be capable of accepting an optional two-sided printer tray to work on a Mac. To me that is ludicrous since in Windows the driver supports manual two-sided printing.
To get around this, I select the Paper Handling window and from the Pages to Print drop-down list select Odd only instead of the default All Pages. After clicking the print button the odd pages print starting with the last page and ending with the first. I then remove all paper and reinsert the printed pages with the top of the page facing the printer. First, though, I reorder the pages with the first page on the bottom and the last page on top. If the total number of pages is an odd number, I remove the last page from the inserted stack, as that is the very last printed page. I then select Even only from the Pages to Print drop-down list and click print again.
Problem solved.

HP Officejet Pro 8600 Duplex Printing Not Working

I am running Windows 7. Duplex printing is not working on my Officejet Pro 8600. It has worked in the past, but I cannot get it to work now. I have reset the printer and restarted by laptop. I have not made any changes that should affect the duplex printing. Thank you.

Hi there beachlover.
Hope you are doing wel and welcome to the HP forums;
The Hardware Diagnostic tool can help you find common hardware issues and in most occasions fix them Give it a try by going to this link www.hp.com/go/tools Let me know the results and include any errors that the utility finds
I will try my best to help you .
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Smart Print not working on my HP 8500A Plus

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