Smart quotes not showing up in pdf

I'm having problems with first, my quotes from Word (or like from an email, copied and pasted) are coming in as straight quotes and second, when I go to make a pdf, the "curly" quotes are not even showing up. I am new to CS4 and never had this problem in earlier versions. Everything is at the default setting. Please help, thanks!

Try the question here (and it helps if you give a bit more info about your system, your version, and what you are doing).
InDesign forum.

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