Smart Quotes will not turn off

I have Smart Quotes turned off in Smart Punctuation, but they are still curly! I need them straight, how do I get then straight? AI CS5.5, OSX 10.8.2.

I only have CS3 in front of me right now.
Straight quotes and curly quotes are different characters residing in different slots of the font. Toggling on/off the Use Typographer's Quotes setting in Document Setup does not retro-actively update text already set on the page. Try changing the setting and then re-typing the existing characters.
Type>Smart Punctuation is basically a pre-packaged find/replace command. It replaces straight quotes with curly quotes when you tell it to (for either the whole document or just the current selection), but it does not do the opposite. So if you are trying to replace existing curly quotes with straight quotes, you'' need to do your own Find/Replace.
Whichever kind you have the document set to consider default (controlled by the Tyographer's quote setting in Document Setup) is the one that will be keyed into the Find/Replace dialog if you key it in. So you'll need to copy the other kind so that you can paste it into the Find/Replace dialog.
JET

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