Smart View and Powerpoint 9.3.1.5--Refresh issues

Hi!
We just distributed our first Powerpoint deck to our financial analysts and it has been a disaster. Some get "report XXX" does not exist (they all have identical access to the reports). Others have slides deleted when they refresh. ANY help would be appreciated. We do not have time to go through a full upgrade--and IT will have our heads if we ask. The reports are due on Wednesday.
Those of us that have Full Control of the reports have no issues....Of 20 people who they were distributed to...@10-15 are having issues and they are on different reports, not the same ones which is VERY frustrating because there isn't even a common point we can even start to look at.
Thanks so much to anyone who can shed some light.

Hi John,
I am using this application in my office and they have recently migrated to 9.3.1.5 version. Can you please suggest me any quick fix or solutions for the above mentioned issues. Please let me know if we can do something for this as i need to spend lot of time in the system for uploading numbers.
Regards,
Abhay

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Hi Nick,
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Also check these documents:
Refresh in Smart View 11.1.2.1 is Slow with MS Office 2010. (Doc ID 1362557.1)
Smart View Refresh Returns Zeros (Doc ID 758892.1)
Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products (Doc ID 820892.1)
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Edited by: CJX on Nov 15, 2011 12:21 PM

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Hello everyone.
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JDN wrote:
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Regards,
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Some Smart View Functions Do Not Work in Excel 2010 64-bit. [ID 1463814.1]
To Bottom
Modified:Aug 30, 2012Type:PROBLEMStatus:PUBLISHEDPriority:3
Comments (0)
In this Document
Symptoms
Cause
Solution
References
Applies to:
Hyperion Financial Management - Version 11.1.2.2.000 and later
Information in this document applies to any platform.
Symptoms
When using Smart View (SV) with Microsoft Office 2010 SP1 some SV functions do not work or cause Excel application to crash.
Cause
In 64-bit versions of Excel 2010 SP1, the presence of Smart View functions may cause Excel to terminate abruptly and may prevent Copy Data Point and Paste Data Point functions from working. This has been identified as a defect in Microsoft product.
Solution
Use the 32-bit version of Smart View until Microsoft issues fix for their 64-bit Office products.
References
@ BUG:13606492 - USING HSSETVALUE FUNCTION CAUSES EXCEL CRASH
14091219
Related
Products
•Enterprise Performance Management and Business Intelligence > Enterprise Performance Management > Financial Management > Hyperion Financial Management > Smart View > Smart View
Keywords
BIT;CRASH;EXCEL;HSGETVALUE;MICROSOFT;OFFICE 2010;SMART VIEW;SMARTVIEW;SP1;DYNAMIC ADV PROBLEM SOLUTIONCan you use the 32-bit Smart View with 64-bit Office? Unfortunately, 32-bit Excel cannot handle my files so I am forced to use 64-bit so going back to a 32-bit Office will not work for me.

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Source: My oracle support
=============================================================================================================================
Applies to:
Hyperion Planning - Version: 11.1.2.1.000 and later [Release: 11.1 and later ]
Information in this document applies to any platform.
Symptoms
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Cause
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Solution
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Excel 2007 and Smart View 9.3.1.4.041

Dear Experts,
We are now working with Excel 2007 and Smart View 9.3.1.4.041, and encounter the problem that ervery time open the protected excel file there would be the warning message "Drawing Objectes in one or more sheet(s) in the workbook are protected. Please unprotect them and try to save again."
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Tks
Edited by: Moonlight on May 19, 2010 10:00 AM

I've experiencied similiar problems, though other users may have found a better solution, I've unlocked the spreadsheat, refreshed, and then relocked via a VBA macro. A button object at the top of the spreadsheet was added to make it easier for the users use as well. If there is a better solution I am very interested in this as well.
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Regards,
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You must increase the permission on both service applications and then execute an IIS reset. Follow the steps explained in below article and you should get the error resolved.
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command.
Please remember to click 'Mark as Answer'
if the reply answers your query or 'Upvote' if it helps you.

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