Smart View Connection Error

Hello Experts,
1.I have uninstalled the SmartView application version 9.3.1.2 and then installed the latest version 9.3.1.5.
2.After this I tried to configure the connection to http://issdchypweb:80/HFMOfficeProvider/HFMOfficeProvider.aspx but noticed the XML error as XML Load Error:Invalid XML declaration.
3.I also installed the MSXML application as well and still encountered the same xml error.
4.After this the smartview ver. 9.3.1.5 is installed and checked on 3 other PCs and noticed the same error and finally had to rollback to ver. 9.3.1.2 of smartview.
5.After uninstalling the ver. 9.3.1.5 and reinstalling the ver. 9.3.1.2 of smartview application I was able to configure the connection without any issue.
Please let me know what is the exact problem.
Thanks in Advance,
Regards,
Anil

Hello,
I am trying to test drive smartview version 11, coming form 9.2 after installing it I however get the error message
"Failed to create XML document. Please check if machine has MSXML setup"
I am running XP SP2 with MSXML 4.0 with Excel 2003. I do not understand why I get this ? Anybody has any ideas ?
Thanks for the help
Edited by: LionelK on 25-Aug-2009 03:05

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            at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
            at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
            at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934)
            at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502)
            at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
            at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
            at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
            at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
            at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
            at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
            at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
            at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
            at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
            at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
            at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
            at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
            at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
            at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1646)
    Caused by: java.lang.NoClassDefFoundError: org.apache.commons.pool.KeyedPoolableObjectFactory
            at java.lang.J9VMInternals.verifyImpl(Native Method)
            at java.lang.J9VMInternals.verify(J9VMInternals.java:72)
            at java.lang.J9VMInternals.initialize(J9VMInternals.java:134)
            at com.hyperion.css.spi.impl.ldap.JNDIHelper.getURLContext(JNDIHelper.java:355)
            at com.hyperion.css.spi.impl.ldap.JNDIHelper.getURLContext(JNDIHelper.java:342)
            at com.hyperion.css.spi.impl.ldap.LDAPProvider.authenticate(LDAPProvider.java:356)
            at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateUser(CSSAbstractAuthenticator.java:613)
            at com.hyperion.css.facade.impl.CSSAPIAuthenticationImpl.authenticate(CSSAPIAuthenticationImpl.java:69)
            at com.hyperion.css.facade.impl.CSSAPIImpl.authenticate(CSSAPIImpl.java:102)
            at com.hyperion.css.facade.CSSAPIFacade.authenticate(CSSAPIFacade.java:119)
            at com.hyperion.dsf.server.framework.HyperionCss.authenticate(Unknown Source)
            at com.hyperion.dsf.server.framework.HyperionCss.authenticateUser(Unknown Source)
            at com.essbase.smartview.provider.EdsProviderImpl.getCssToken(Unknown Source)
            at com.essbase.smartview.admin.CSSProvider.initializeAndRetrieveCssToken(Unknown Source)
            at com.essbase.smartview.admin.EssbaseProvider.openApplication(Unknown Source)
            at com.essbase.smartview.admin.ApsHandler.openApplication(Unknown Source)
            ... 57 more
    Caused by: java.lang.ClassNotFoundException: org.apache.commons.pool.KeyedPoolableObjectFactory
            at java.net.URLClassLoader.findClass(URLClassLoader.java:434)
            at com.ibm.ws.bootstrap.ExtClassLoader.findClass(ExtClassLoader.java:191)
            at java.lang.ClassLoader.loadClass(ClassLoader.java:660)
            at com.ibm.ws.bootstrap.ExtClassLoader.loadClass(ExtClassLoader.java:111)
            at java.lang.ClassLoader.loadClass(ClassLoader.java:626)
            at com.ibm.ws.classloader.ProtectionClassLoader.loadClass(ProtectionClassLoader.java:62)
            at com.ibm.ws.classloader.ProtectionClassLoader.loadClass(ProtectionClassLoader.java:58)
            at com.ibm.ws.classloader.CompoundClassLoader.loadClass(CompoundClassLoader.java:511)
            at java.lang.ClassLoader.loadClass(ClassLoader.java:626)
            ... 73 more
    Thanks in advance

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