Smartband Talk sleepdetection still not working properly

I had a SWR-10 Smartband: great working device and sleep tracking was great also. I didn't mind starting sleepmode and setting it off every morning. Than there came a new Smartband the SWR-30: e-INK screen, watch-functionality, callfunctionalities, visual notifications and better sleepregistration, whoohaa. 
Ouch: the sleepregistration doesn't work out of the box. An update is imminent... yes there it is. Oh, it's not really that good... sleeprecording doesn't start when it should, ends randomly while I'm sleeping and before I wake up. The problem is that the smart-alarm doesn't work when you are awake, so I sleep in on workdays and end up using my Z3 Tablet Compact as my alarmclock and for sleeprecording.
Yeah: new software but still no good, Sony: connect using PC-Companian tool and renew software... that doesn't work, Sony: sure it does, did it today with a customer and all is well now. (sleepregistration is working and it's daytime on the same day as the fix??). That's not possible and you are doing something wrong (!), after some time Sony admids that its not possible to use the toll with a Smartband Talk. Sony: send your device in for repairs. Yeah: returns after 2 weeks and has been repaired... well... still the same software, not even the newest firmware wich is available for some days now. How is that possible? Install new software: slightly, very slightly better sleeprecording but no alarms, worse BT connection (reset BT on Phone, reset Smartband to connect) and worse battery life.
Again contacting Sony (3 months now!) and being told to return device again for repair! That's utterly crap and unacceptable offcourse so now awaiting a new reaction. In my opinion: the device is a great watch and steptracker. Sleepfunction **bleep** and is not going to work untill Sony understands that they can't get automated sleepdetection reliably working, period. Expecting to get a refund after returning the device and not buying anymore devices from Sony until they have been used by others for several months. My early adaptor days with Sony products are over!
Now waiting for another answer from Sony: what to do with this unsatisfied customer, he wants to return and be refunded because the product doesn't do what it should do and as is advertized? I think everybody knows what the answer should be. So beware, it's a great device but it has one major flaw, sleeprecording **bleep**. Sony read the posts on this forum concerning this problems!

There is no problem with my phone, there's a problem with the automatic sleep function of the Smartband Talk. You should be working for Sony as they also don't know how to help me (joke) 
I'm just ventilating my frustration with the device, or rather with the sleep functionality. But if you or anyone on this forum has a real idea how to make this work, be my guest. 

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