SMARTNET ECEN vs ECDN for EX90's&60's

Quick question that I have not been able to get an answer at the moment from Cisco, or from a vendor. Looking at the "Service Finder" page. What is the difference between the ECEN (CON-ECEN-CTS-EX60) and the ECDN (CON-ECDN-CTS-EX60) with focus on the updates/upgrades? As in What is an "OS Update", a "Software Application Update", and a "Software Application Upgrade"? I have called Cisco pre-sales with no help, and the vendor I talked to passed my question over to their engineer and I haven't received an answer yet, and it's been a few weeks since then.
Thanks in advance,
Nathan

Sandra,
Thanks for the response. You have helped me get closer to the answers I'm looking for. Just to clarify though. For the ECEN when you say "RMA". Is that the same as what Cisco calls "Return for Repair"(RFR) in the SMARTnet Service At-A-Glance PDF?
Also, I'm still confused about what exactly Cisco defines as an "OS Update", a "Software Application Update", and a "Software Application Upgrade"(see attached screen grab). I'm assuming that the TC/TE software is the "OS Update". What about the "Software Application Update", and "Software Application Upgrade"? Are those actually not applicable for the TelePresence EX60/90's, and/or are they the support for supported 3rd-party software that the SMARTnet Service Q&A PDF talks about?
Separate question... Would I need to get an additional SMARTnet Service Contract for the DV8 Touch Screen Controllers that came with the EX60/90's, or would the coverage for the EX60/90's include them? The EX60/90's were purchased with part numbers CTS-EX60-K9/CTS-EX90-K9. Not as "Spares" with the part number ending in "equal"(=).
Thank You for Your Help,
Nathan

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HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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Hello,
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Hi Gudmundur,
This will not work, plus you have probably paid more that is necessary as the Upgrade Licenses are le$$ to encourage this migration. You should,as noted by Dennis contact your SE or;
[email protected]
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CiscoWorks WLSE (Models 1130-19 or 1133) can be converted into a server that runs Cisco WCS. This allows customers of CiscoWorks WLSE to migrate to the Cisco Unified Wireless Network architecture using their existing CiscoWorks WLSE platform. CiscoWorks WLSE conversion SKUs are price-adjusted to make transitioning from CiscoWorks WLSE to Cisco WCS cost-effective.
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PAK Certificate, Instructions and CD
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http://www.cisco.com/en/US/products/ps6305/products_data_sheet0900aecd804b4646.html
Hope this helps!
Hi Gudmundur,
This will not work, plus you have probably paid more that is necessary as the Upgrade Licenses are le$$ to encourage this migration. You should,as noted by Dennis contact your SE or;
[email protected]
Converting Existing CiscoWorks WLSE to Cisco WCS Licenses
CiscoWorks WLSE (Models 1130-19 or 1133) can be converted into a server that runs Cisco WCS. This allows customers of CiscoWorks WLSE to migrate to the Cisco Unified Wireless Network architecture using their existing CiscoWorks WLSE platform. CiscoWorks WLSE conversion SKUs are price-adjusted to make transitioning from CiscoWorks WLSE to Cisco WCS cost-effective.
Once converted, a CiscoWorks WLSE is no longer a self-contained appliance; it becomes a server that runs Cisco WCS software using RedHat Linux ES v. 4.0. The converted CiscoWorks WLSE operates as a brand new Cisco WCS installation and supports only lightweight access points and wireless LAN controllers that are running Lightweight Access Point Protocol (LWAPP). Stand-Alone (autonomous) access points are not supported by a converted CiscoWorks WLSE.
All WCS-WLSE-UPG-K9 SKUs ship with two special conversion CDs. These CDs will check to make sure that a CiscoWorks WLSE is installed prior to beginning the Cisco WCS conversion process. The conversion software will not install if the CiscoWorks WLSE software check, performed by the conversion software, does not pass.
Note: Please take note of the following special considerations for CiscoWorks WLSE conversions.
CiscoWorks WLSE Express (Model 1030) and CiscoWorks WLSE (Models 1105) are not supported with this SKU. Do not install the CiscoWorks WLSE CDs on to the CiscoWorks WLSE Express (Model 1030) appliance or CiscoWorks WLSE (Model 1105). This conversion is not supported and will not work.
A CiscoWorks WLSE that has been converted to Cisco WCS cannot be reverted back to operate as a CiscoWorks WLSE.
To find the model number of a CiscoWorks WLSE, look at the compliance label on the bottom of the chassis front bezel. Only CiscoWorks WLSE with a compliance label that says 1130-19 or 1133 can be converted to Cisco WCS.
Please see Appendix C for information about receiving support for existing SMARTnetÂ® (hardware support) contracts for CiscoWorks WLSE.
Customers that are migrating their existing CiscoWorks WLSE to operate as a Cisco WCS server should select from the WCS-WLSE-UPG-K9 SKU family and then select one of the sub-SKU options based on the following:
Base or Location
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A Cisco Ordering Tool sample for WCS-WLSE-UPG-K9 is displayed in Link.
PAK Certificate, Instructions and CD
Customers that purchase the SKU family WCS-WLSE-UPG-K9 will automatically receive, by U.S. mail, two special CDs containing the CiscoWorks WLSE to Cisco WCS conversion software, as well as the PAK certificate, instructions on how to register the PAK and links to Cisco WCS manuals and release notes. CiscoWorks WLSE conversion software cannot be downloaded.
http://www.cisco.com/en/US/products/ps6305/products_data_sheet0900aecd804b4646.html
Hope this helps!

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HI,
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forman
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