SmartPrint standalone for IE 9 will not install. Yes, I downloaded the new version.

First, the gorey details:
Windows 7 Professional 64 bit
IE9
HP Officejet 8600 e Pro
Installed the printer and it's working fine.  During installation, web print was automatically installed and the icon appeared on the toolbar.  When I clicked it, it said to install the latest version, which is Smart Print, click HERE to get the latest version, which I did.
Attempted installation - it gets to the end and proclaims:  You do not have sufficient rights.  Please do this again with ADMIN rights. 
Checked users, and yes, there is only ONE user on this box and it's ME - and I have ADMIN rights. 
Searched support and found this page:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02994297&cc=us&dlc=en&jumpid=reg_r1002_usen&lc=...
Followed instructions to uninstall old version and reinstall new version.
Same problem. 
I cannot install the new version due to it complaining I don't have ADMIN rights.  And, yes there is only one user and that user is an admin.
So now what?
IT Professional with 30+ years experience
Windows 7 Professional 64 bit
IE 9
This question was solved.
View Solution.

What I would recommend is that you "uninstall" IE9 so that it rolls back to IE8 which should open up the compatibility for SmartPrint. 
I have seen this before, and the newer browser does not collate the information in the same way that IE8 did. 
EDIT : You may also need to download and install the Bing Bar to use this application (link below) 
http://www.bingtoolbar.com/toolbar/en-us.html?FORM=MFEHPG&PUBL=Google&CREA=userid1743go4258614k3c2e6...
I hope this information is useful!  

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