SmartTalk won't finish setting up

I've had Smart Talk for a while now and it's worked fine. However, I've now upgraded to iOS 7 and changed my mobile provider (from Vodafone to Orange, but kept the same number).
As per other threads here about the iOS7 u/g I had to re-enter my BT ID and password, but after that it then said it had detected a new SIM and I had to go throught he whole registration process again (why?? it's the same phone number).
The problem is, that at the last screen, pressing the Set Up My Account button brings up this...
It's been doing this for nearly 24 hours so I doubt it's "heavy demand" on BT's systems, plus I've registered my wife's mobile while mine has been displaying this.
Clicking View FAQ is a waste of time as this particular error isn't mentioned in the FAQ (guess it's not asked frequently enough to warrant inclusion )
I've tried closing and re-opening the app, and even reboot my phone, but opening the app just comes straight to this screen so it is clearly stuck with no way of getting out of it.
Any suggestions?
Solved!
Go to Solution.

pottyperson wrote:
parish wrote:
Why can't it just say that the ID you entered is already in use on another phone?
They probably overlooked the need given that the installation instructions say:
"Up to 5 devices can be registered per household, but a unique BT.com log-in is required per device. You can create an additional log-in during the registration process."
That may be the case, but the error that's displayed is just plain incorrect and therefore misleading so I can't be expected to figure out what really is causing the problem - unfortunately, I failed O'level Clairvoyancy 

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