SmartView 11.1.1.3 - Web launch operation has been cancelled

Hi Gurus,
My Customer is having issue when he tries to open a Planning web form in SmartView through Workspace, gets the error: “Web launch operation has been cancelled"
Hyperion Planning: 11.1.1.3 on MS Windows
APS 11.1.1.3 on MS Windows
Essbase on Linux Oracle Redhat
This functionality works fine on my machine with IE 8. Compared my IE & SmartView settings on Customer's machine, all seem to be same.
Any pointers, please guide?
Thanks,
KK

Known Issue: 11935907
When you try to open a Planning web form in Smart View through Workspace, you may get this error: “Web launch operation has been cancelled.”
This happens if Essbase has not been added as a server in Shared Connections.
Workaround: Open the Smart View Panel in Smart View and add an Essbase server as described in the online help or "Adding Essbase Servers" in chapter 2 of the Smart View User's Guide.
Thank you,
Todd Rebner

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