SmartView 11.1.2.1 Operation Failed.  Check Log for Details

Hello,
We recently upgraded to 11.1.2.1 and are having several users getting an error message when submitting data to HFM via Smartview. The error says _"Operation failed. Check log for details"_. The odd part is that they said the data is still uploading to the DB correctly. I have two quick questions:
1) Where can I go to check the logs for details?
2) Outside of seeing the error log does anyone know what causes this?
Thank you in advance,
Jason

Which version of SV, excel, IE you are on?
HTH-
Jasmine.

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    [090213_045936423][][EXCEPTION] [DEBUG] [java.library.path]:[/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/i386/client:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/i386:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/../lib/i386:/u03/ORIDEMO/LIVE_APPL/liveora/iAS/lib:/u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/network/jre11/lib/i686/native_threads:/u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/network/jre11/lib/linux/native_threads:/u03/ORIDEMO/LIVE_APPL/liveappl/cz/11.5.0/bin:/u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/lib:/usr/X11R6/lib:/usr/openwin/lib]
    [090213_045936423][][EXCEPTION] [DEBUG]  [java.specification.name]:[Java Platform API Specification]
    [090213_045936423][][EXCEPTION] [DEBUG]  [java.class.version]:[48.0]
    [090213_045936423][][EXCEPTION] [DEBUG] [java.util.prefs.PreferencesFactory]:[java.util.prefs.FileSystemPreferencesFactory]
    [090213_045936423][][EXCEPTION] [DEBUG]  [os.version]:[2.6.9-82.ELsmp]
    [090213_045936424][][EXCEPTION] [DEBUG]  [LONG_RUNNING_JVM]:[true]
    [090213_045936424][][EXCEPTION] [DEBUG]  [user.home]:[/home/appdemo]
    [090213_045936424][][EXCEPTION] [DEBUG]  [user.timezone]:[GMT+05:30]
    [090213_045936424][][EXCEPTION] [DEBUG] [java.awt.printerjob]:[sun.print.PSPrinterJob]
    [090213_045936424][][EXCEPTION] [DEBUG]  [file.encoding]:[ANSI_X3.4-1968]
    [090213_045936424][][EXCEPTION] [DEBUG]  [java.specification.version]:[1.4]
    [090213_045936424][][EXCEPTION] [DEBUG]  [CACHEMODE]:[DISTRIBUTED]
    [090213_045936424][][EXCEPTION] [DEBUG] [java.class.path]:[/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/lib/dt.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/lib/tools.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/rt.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/charsets.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/java/appsborg2.zip:/u03/ORIDEMO/LIVE_APPL/livecomn/java/apps.zip:/u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/forms60/java:/u03/ORIDEMO/LIVE_APPL/livecomn/java]
    [090213_045936424][][EXCEPTION] [DEBUG]  [user.name]:[appdemo]
    [090213_045936424][][EXCEPTION] [DEBUG] [DBCFILE]:[/u03/ORIDEMO/LIVE_APPL/liveappl/fnd/11.5.0/secure/ORIDEMO_demo/oridemo.dbc]
    [090213_045936425][][EXCEPTION] [DEBUG] [java.vm.specification.version]:[1.0]
    [090213_045936425][][EXCEPTION] [DEBUG] [java.home]:[/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre]
    [090213_045936425][][EXCEPTION] [DEBUG]  [sun.arch.data.model]:[32]
    [090213_045936425][][EXCEPTION] [DEBUG]  [user.language]:[en]
    [090213_045936425][][EXCEPTION] [DEBUG]  [java.specification.vendor]:[Sun Microsystems Inc.]
    [090213_045936425][][EXCEPTION] [DEBUG]  [java.vm.info]:[mixed mode]
    [090213_045936425][][EXCEPTION] [DEBUG] [logfile]:[/u03/ORIDEMO/LIVE_APPL/livecomn/admin/log/ORIDEMO_demo/FNDOPP2984174.txt]
    [090213_045936425][][EXCEPTION] [DEBUG]  [java.version]:[1.4.2_04]
    [090213_045936425][][EXCEPTION] [DEBUG] [java.ext.dirs]:[/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/ext]
    [090213_045936426][][EXCEPTION] [DEBUG] [sun.boot.class.path]:[/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/rt.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/i18n.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/sunrsasign.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/jsse.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/jce.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/lib/charsets.jar:/u03/ORIDEMO/LIVE_APPL/livecomn/util/java/1.4/j2sdk1.4.2_04/jre/classes]
    [090213_045936426][][EXCEPTION] [DEBUG]  [java.vendor]:[Sun Microsystems Inc.]
    [090213_045936426][][EXCEPTION] [DEBUG]  [FND_JDBC_BUFFER_MAX]:[2]
    [090213_045936426][][EXCEPTION] [DEBUG]  [file.separator]:[/]
    [090213_045936426][][EXCEPTION] [DEBUG] [java.vendor.url.bug]:[http://java.sun.com/cgi-bin/bugreport.cgi]
    [090213_045936426][][EXCEPTION] [DEBUG] [sun.io.unicode.encoding]:[UnicodeLittle]
    [090213_045936426][][EXCEPTION] [DEBUG]  [sun.cpu.endian]:[little]
    [090213_045936426][][EXCEPTION] [DEBUG]  [APPLOUT]:[out/ORIDEMO_demo]
    [090213_045936427][][EXCEPTION] [DEBUG]  [sun.cpu.isalist]:[]
    [9/2/13 4:59:40 PM] [UNEXPECTED] [2984174:RT21672063] java.lang.reflect.InvocationTargetException
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:324)
            at oracle.apps.xdo.common.xml.XSLT10gR1.invokeParse(XSLT10gR1.java:517)
            at oracle.apps.xdo.common.xml.XSLT10gR1.transform(XSLT10gR1.java:224)
            at oracle.apps.xdo.common.xml.XSLTWrapper.transform(XSLTWrapper.java:177)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:1044)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:997)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:212)
            at oracle.apps.xdo.template.FOProcessor.createFO(FOProcessor.java:1657)
            at oracle.apps.xdo.template.FOProcessor.generate(FOProcessor.java:967)
            at oracle.apps.xdo.oa.schema.server.TemplateHelper.runProcessTemplate(TemplateHelper.java:5888)
            at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3438)
            at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3527)
            at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:247)
            at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:153)
    Caused by: java.io.UnsupportedEncodingException: &Encoding
            at sun.io.Converters.getConverterClass(Converters.java:215)
            at sun.io.Converters.newConverter(Converters.java:248)
            at sun.io.ByteToCharConverter.getConverter(ByteToCharConverter.java:64)
            at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:223)
            at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:209)
            at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:76)
            at java.io.InputStreamReader.<init>(InputStreamReader.java:83)
            at oracle.xdo.parser.v2.XMLReader.setEncoding(XMLReader.java:848)
            at oracle.xdo.parser.v2.XMLReader.checkXMLDecl(XMLReader.java:2718)
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            ... 17 more
    [9/2/13 4:59:40 PM] [2984174:RT21672063] Completed post-processing actions for request 21672063.
    [9/2/13 5:10:51 PM] [OPPServiceThread1] Post-processing request 21672114.
    [9/2/13 5:10:51 PM] [2984174:RT21672114] Executing post-processing actions for request 21672114.
    [9/2/13 5:10:51 PM] [2984174:RT21672114] Starting XML Publisher post-processing action.
    [9/2/13 5:10:51 PM] [2984174:RT21672114]
    Template code: PURCHASE_REGISTER_ITEMWISE
    Template app:  CONA
    Language:      en
    Territory:     00
    Output type:   PDF
    [9/2/13 5:10:51 PM] [UNEXPECTED] [2984174:RT21672114] java.lang.reflect.InvocationTargetException
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            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:324)
            at oracle.apps.xdo.common.xml.XSLT10gR1.invokeParse(XSLT10gR1.java:517)
            at oracle.apps.xdo.common.xml.XSLT10gR1.transform(XSLT10gR1.java:224)
            at oracle.apps.xdo.common.xml.XSLTWrapper.transform(XSLTWrapper.java:177)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:1044)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:997)
            at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:212)
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            at oracle.apps.xdo.oa.schema.server.TemplateHelper.runProcessTemplate(TemplateHelper.java:5888)
            at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3438)
            at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:3527)
            at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:247)
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    Caused by: java.io.UnsupportedEncodingException: &Encoding
            at sun.io.Converters.getConverterClass(Converters.java:215)
            at sun.io.Converters.newConverter(Converters.java:248)
            at sun.io.ByteToCharConverter.getConverter(ByteToCharConverter.java:64)
            at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:223)
            at sun.nio.cs.StreamDecoder$ConverterSD.<init>(StreamDecoder.java:209)
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            at oracle.xdo.parser.v2.XMLReader.setEncoding(XMLReader.java:848)
            at oracle.xdo.parser.v2.XMLReader.checkXMLDecl(XMLReader.java:2718)
            at oracle.xdo.parser.v2.XMLReader.pushXMLReader(XMLReader.java:471)
            at oracle.xdo.parser.v2.XMLParser.parse(XMLParser.java:263)
            ... 17 more
    [9/2/13 5:10:51 PM] [2984174:RT21672114] Completed post-processing actions for request 21672114.
    thaks
    pritesh

    hi experts
    thanks for ur replay,
    this issue is occured with only the particular request and this is custom report. i try some step
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    To Bottom
    request log file details below:
    +---------------------------------------------------------------------------+
    CONA Custom: Version : UNKNOWN - Development
    Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
    PURCHASE_REGISTER_ITEMWISE module: Ori - Purchase Register - Item wise (15x12)
    +---------------------------------------------------------------------------+
    Current system time is 02-SEP-2013 17:10:29
    +---------------------------------------------------------------------------+
    +-----------------------------
    | Starting concurrent program execution...
    +-----------------------------
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    P_CHART_OF_ACCOUNTS_ID='50268'
    p_from_date='2012/04/01 00:00:00'
    p_to_date='2012/04/05 00:00:00'
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    /u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
    XENVIRONMENT is set to /u03/ORIDEMO/LIVE_APPL/liveora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
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    Report Builder: Release 6.0.8.25.0 - Production on Mon Sep 2 17:10:29 2013
    (c) Copyright 1999 Oracle Corporation.  All rights reserved.
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    +---------------------------------------------------------------------------+
    Start of log messages from FND_FILE
    +---------------------------------------------------------------------------+
    +---------------------------------------------------------------------------+
    End of log messages from FND_FILE
    +---------------------------------------------------------------------------+
    +---------------------------------------------------------------------------+
    Executing request completion options...
    +------------- 1) PUBLISH -------------+
    Beginning post-processing of request 21672114 on node DEMO at 02-SEP-2013 17:10:51.
    Post-processing of request 21672114 failed at 02-SEP-2013 17:10:51 with the error message:
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    +------------- 2) PRINT   -------------+
    +--------------------------------------+
    Finished executing request completion options.
    +---------------------------------------------------------------------------+
    Concurrent request completed
    Current system time is 02-SEP-2013 17:10:52
    +---------------------------------------------------------------------------+
    i check the document that u all suggest above after that i update u as soon as possible..
    thanks & regards
    pritesh ranjan

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