SmartView 11.1.2.2.000 - SmartView tab disappears from Excel 2010

We are using SmartView 11.2.2.2.000 with Excel 2010.  The SmartView tab frequently disappears from the Excel menu, especially for one particular user.  Each time I walk him thru re-enabling it.  This user's files are usually multiple sheets.  Anyone know why this keeps happening and is there a permanent way to fix it?
Thanks.
Terri T.

Check this article in MOS:
Smart View Installs Successfully on Windows 7 with Office 2010 32 Bit but Fails to Load on Excel Startup (Doc ID 1364765.1)

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