SmartView 11.1.2.2 Crashes when attempting to access "Options"/"Formatting"

Hello all -
We are encountering a problem with SmartView 11.1.2.2 installed on a virtual machine. When the user goes to the Formatting tab after clicking the Options on the SmartView ribbon, their Excel crashes every time. We have other users who have non-virtual machines who are not experiencing this problem. All installations we've looked at had administrator rights to install. All installations are Windows XP with Excel 2007. Has anyone encountered a similar problem with VMs? Alternatively, is there some setting in Excel that could be generated this crash?
Thanks,
-Rob

This has been logged in as a known issue.
BUG 14097438 - IN SV CHECK THE "PRESERVE FORMULA ON POV CHANGE" OPTION THEN CRASHES EXCEL 2007
BUG 14146522 - EXCEL CRASHES AFTER ENABLING "PRESERVE FORMULA ON POV CHANGE" UNDER SMARTVIEW OP
The issue has been fixed in Smartview 11.1.2.2.300.
HTH
-Jasmine.

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Process: iTunes [1733]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.7.1 (7.7.1)
Build Info: iTunes-7711101~3
Code Type: PPC (Native)
Parent Process: launchd [157]
Date/Time: 2008-08-06 12:45:15.210 -0700
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000c0000023
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x95bec018 objc_msgSend + 24
1 ...ple.ApplicationServices.ATS 0x92c0f684 LLCStyleInfoCreateActiveStyleInfo + 652
2 com.apple.QD 0x90241664 TATSUStyle::ConstructActiveStyleInfo() + 52
3 com.apple.QD 0x902587f4 TATSUStyle::GetStyleInfo(LLCStyleInfo const**) + 40
4 com.apple.QD 0x90258590 TTextLineLayout::ConstructGlyphRecordArrayWithVirtualGlyphs(TATSUGlyphRecordArr ay*, unsigned long*) + 168
5 com.apple.QD 0x90257b68 TTextLineLayout::ConstructGlyphRecordArray(TATSUGlyphRecordArray*, TLayoutControls*) + 712
6 com.apple.QD 0x9026a2b8 TTextLineLayout::EnsureLayoutIsUpToDate(unsigned long, unsigned char, unsigned long, TATSUGlyphRecordArray**) + 768
7 com.apple.QD 0x90275098 TTextLineLayout::GetGlyphBounds(unsigned long, unsigned long, long, long, unsigned short, unsigned long, ATSTrapezoid*, unsigned long*) + 164
8 com.apple.QD 0x90274fcc ATSUGetGlyphBounds + 132
9 com.apple.iTunes 0x00247148 0x1000 + 2384200
10 com.apple.iTunes 0x00245ecc 0x1000 + 2379468
11 com.apple.iTunes 0x002477c0 0x1000 + 2385856
12 com.apple.iTunes 0x00227418 0x1000 + 2253848
13 com.apple.iTunes 0x00227428 0x1000 + 2253864
14 com.apple.iTunes 0x00227428 0x1000 + 2253864
15 com.apple.iTunes 0x00227428 0x1000 + 2253864
16 com.apple.iTunes 0x00227428 0x1000 + 2253864
17 com.apple.iTunes 0x00227428 0x1000 + 2253864
18 com.apple.iTunes 0x00227428 0x1000 + 2253864
19 com.apple.iTunes 0x00227428 0x1000 + 2253864
20 com.apple.iTunes 0x00227428 0x1000 + 2253864
21 com.apple.iTunes 0x001a7c5c 0x1000 + 1731676
22 com.apple.iTunes 0x000b58ec 0x1000 + 739564
23 com.apple.iTunes 0x0031e07c 0x1000 + 3264636
24 com.apple.iTunes 0x00276cb4 0x1000 + 2579636
25 com.apple.CoreFoundation 0x966829ec CFRunLoopRunSpecific + 2968
26 com.apple.HIToolbox 0x932a572c RunCurrentEventLoopInMode + 264
27 com.apple.HIToolbox 0x93359a90 GetNextEventMatchingMask + 416
28 com.apple.HIToolbox 0x933597b0 WNEInternal + 172
29 com.apple.HIToolbox 0x933596ec WaitNextEvent + 72
30 com.apple.iTunes 0x00277cf4 0x1000 + 2583796
31 com.apple.iTunes 0x00278420 0x1000 + 2585632
32 com.apple.iTunes 0x00035bac 0x1000 + 215980
33 com.apple.iTunes 0x002777fc 0x1000 + 2582524
34 com.apple.iTunes 0x00002a28 0x1000 + 6696
35 com.apple.iTunes 0x0000272c 0x1000 + 5932
Thread 1:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x94559e3c HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x94559c80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x904e2498 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x9052590c pthread_condwait + 1336
2 com.apple.iTunes 0x0034f3d0 0x1000 + 3466192
Thread 3:
0 libSystem.B.dylib 0x90546ae4 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x9668d9b0 __CFSocketManager + 764
Thread 4:
0 libSystem.B.dylib 0x90554b98 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x9058bac4 accept + 16
2 com.apple.iTunes 0x002e9eac 0x1000 + 3051180
Thread 5:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x00243e64 0x1000 + 2371172
5 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 6:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
3 com.apple.iTunes 0x002889b4 0x1000 + 2652596
4 com.apple.iTunes 0x001970f0 0x1000 + 1663216
5 com.apple.iTunes 0x00199b38 0x1000 + 1674040
6 com.apple.iTunes 0x0019a0c0 0x1000 + 1675456
7 com.apple.iTunes 0x0019e520 0x1000 + 1692960
8 com.apple.iTunes 0x0019e664 0x1000 + 1693284
9 com.apple.iTunes 0x0019fb28 0x1000 + 1698600
10 com.apple.iTunes 0x001a2804 0x1000 + 1710084
11 com.apple.iTunes 0x001a3c74 0x1000 + 1715316
12 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
13 com.apple.iTunes 0x002888b4 0x1000 + 2652340
14 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
15 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 7:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 8:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 9:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 10:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 11:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 12:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 13:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 14:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 15:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 16:
0 libSystem.B.dylib 0x904e24b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
Thread 17:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 ...ple.CoreServices.CarbonCore 0x013d5f24 YieldToThread + 528
3 ...ple.CoreServices.CarbonCore 0x013db300 SetThreadState + 168
4 com.apple.iTunes 0x0025e708 0x1000 + 2479880
5 com.apple.iTunes 0x0019d678 0x1000 + 1689208
6 com.apple.iTunes 0x001a1740 0x1000 + 1705792
7 com.apple.iTunes 0x001a3d14 0x1000 + 1715476
8 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
9 com.apple.iTunes 0x002888b4 0x1000 + 2652340
10 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
11 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 18:
0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
1 libSystem.B.dylib 0x904e935c mach_msg + 56
2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x00284a7c 0x1000 + 2636412
5 com.apple.iTunes 0x00284da8 0x1000 + 2637224
6 com.apple.iTunes 0x00209214 0x1000 + 2130452
7 libSystem.B.dylib 0x90524658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x95bec018 srr1: 0x0000d030 dar: 0xc0000023 dsisr: 0x00200000
r0: 0x92c0f688 r1: 0xbfffe1a0 r2: 0xa0c34508 r3: 0x090b8a30
r4: 0x95c89110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
r8: 0x00000000 r9: 0x00000000 r10: 0x905fbb8c r11: 0x6a369110
r12: 0xc0000003 r13: 0x00000001 r14: 0xa0c1f478 r15: 0x00000000
r16: 0xbfffe3fc r17: 0x00000001 r18: 0xa056f40c r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0908b560 r23: 0x00010010
r24: 0x00000000 r25: 0xa0575170 r26: 0x00000003 r27: 0xa0575170
r28: 0xa0575170 r29: 0xa0575218 r30: 0xa0575250 r31: 0x92c0f40c
cr: 0x44022428 xer: 0x20000000 lr: 0x92c0f688 ctr: 0x95bec000
vrsave: 0x00000000
Binary Images:
0x1000 - 0xd6cfe7 com.apple.iTunes 7.7.1 (7.7.1) <64b1b1d2dfee44d996905e78b027fda8> /Applications/iTunes.app/Contents/MacOS/iTunes
0xfee000 - 0xff3fff com.apple.iPod 1.5 (15) <2bf5b4911f0588da2ced7a29876f203f> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xff9000 - 0x1000fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x1008000 - 0x109efc3 com.apple.iTunes.iPodUpdater 7.7 (7.7) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x10f8000 - 0x11c6ff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <4663bc0d7cb99fd1ead6018ee955d11b> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x122d000 - 0x124eff1 libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
0x1256000 - 0x1310fff libcrypto.0.9.7.dylib ??? (???) <29883b10f7a6ac2dd91addabf60e0ff8> /usr/lib/libcrypto.0.9.7.dylib
0x135e000 - 0x165fffb com.apple.CoreServices.CarbonCore 786.6 (786.6) <d2ae460a0de15ca950ac723616666507> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x16e2000 - 0x16feffb com.apple.openscripting 1.2.8 (???) <cc6a91ad44b9d013d03b9977a1459bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x1711000 - 0x1c88ff3 com.apple.CoreGraphics 1.351.32 (???) <9f74f6f37d389945b10af033ae035ee5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x1d53000 - 0x1d7dff7 libssl.0.9.7.dylib ??? (???) <96a900022cb333091411b0e42eeeb2d6> /usr/lib/libssl.0.9.7.dylib
0x1d8c000 - 0x1dd0fff com.apple.vmutils 4.1 (104) <ea4bd764588ed4625099564b5e253eb1> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x4ac0000 - 0x4afeff7 com.apple.QuickTimeFireWireDV.component 7.5 (861) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x4b08000 - 0x4b25ff7 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x4b2a000 - 0x4b31fcf com.apple.AppleMPEG2Codec 1.0.1 (220) /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x4b36000 - 0x4b56ff7 com.apple.AppleVAFramework 4.0.20 (4.0.20) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x4b5c000 - 0x4bb9fff com.apple.applepixletvideo 1.2.16 (1.2d16) <e7d7062d023b0d41d47f92c9bfe14c79> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x52f8000 - 0x52faffd com.apple.textencoding.unicode 2.2 (2.2) <483d06bdf16bdbbad53efcea4fcfb688> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x6506000 - 0x650afff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ea9c438a65be22a5e946e62ebfc9360> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x650f000 - 0x6510ffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <7f1a60978b668db2fc7b7ee642120335> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
0x7247000 - 0x73e4ff7 com.apple.audio.codecs.Components 1.6.3 (1.6.3) /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
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0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

I have a similar problem on the MacBook at work: 100% reproducible crash when trying to access the iTunes store. It also crashes frequently running ad-related JavaScript on a financial newspaper's web site. Stack traces of the crashed thread in the crash logs are what make me think my issue is JavaScript-related. Here's a stack trace from a crashed iTunes:
Thread 14 Crashed:
0 libSystem.B.dylib 0x92571dbe _semwait_signalnocancel + 10
1 libSystem.B.dylib 0x92563c87 usleep$NOCANCEL$UNIX2003 + 61
2 libSystem.B.dylib 0x9258548b abort + 85
3 libstdc++.6.dylib 0x91e96005 0x91e4e000 + 294917
4 libstdc++.6.dylib 0x91e9410c _gxx_personalityv0 + 1108
5 libstdc++.6.dylib 0x91e9414b std::terminate() + 29
6 libstdc++.6.dylib 0x91e946da std::typeinfo::~typeinfo() + 0
7 com.apple.JavaScriptCore 0x923fce50 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 96
8 com.apple.JavaScriptCore 0x923e842a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
9 com.apple.JavaScriptCore 0x923f4199 KJS::IfElseNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
12 com.apple.JavaScriptCore 0x923e4f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x923d9f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
14 com.apple.JavaScriptCore 0x923d9ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
16 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
17 com.apple.JavaScriptCore 0x92425787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
18 com.apple.JavaScriptCore 0x92434abd JSObjectCallAsFunction + 173
19 com.apple.CFNetwork 0x91f7e48a CallFindProxyForURL + 297
20 com.apple.CFNetwork 0x91f804d9 executionContextPerform + 177
21 com.apple.CoreFoundation 0x96c80615 CFRunLoopRunSpecific + 3141
22 com.apple.CoreFoundation 0x96c80d54 CFRunLoopRun + 84
23 com.apple.iTunes 0x00281521 0x1000 + 2622753
24 com.apple.iTunes 0x002818b4 0x1000 + 2623668
25 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
26 libSystem.B.dylib 0x924c16f5 pthreadstart + 321
27 libSystem.B.dylib 0x924c15b2 thread_start + 34
Resetting all iTunes preferences hasn't fixed this and neither has running on another account on the same computer. My private MacBook Pro is fine. I suspect a corrupt file somewhere (I have repaired permissions).

A fatal error when attempting to access the SSL server credential private key. Error code 0x8009030d. Windows 8.1.

Hi,
We develop a server-side application which receives incoming https connections using self-signed certificate. It was all ok while we were using Windows 7 or Windows 2008 as OS, but when our clients started installing Windows 8 as server OS they encountered
big problem: application got unavailable in few hours after start.
In event logs we have following:
A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030d. The internal error state is 10001.
After restart, application recreates certificate and all works normal few hours till next fatal error.
This
article did not help us. And I repeat that this error appears only on Windows 8 (we tested on Windows 8.1). Windows 2012 Server we did not test yet.
How we can solve this problem?
Best regards.

Hi,
Since this article released in 2008,I suspect the code mentioned in this article doesn't supprot Windows 8.
And since the certificate was written by C#,I suggest you submit a new case on MSDN Forum as they will be more professional on your issue:
https://social.msdn.microsoft.com/Forums/en-US/home
Regards,
Kelvin hsu
TechNet Community Support

Getting error message when attempting to access iTunes store. UNknow error occurred (0x800903318). make sure your netwrok connection is active.

In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG

Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H.

Runtime Error displayed when attempting to access Forums

I've IE 9 installed on a Windows Home Premium box. When I attempt to access the Technet Forums the following is displayed
Server Error in '/Forums' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
I'm running IE 9 on another PC (Windows 7 Pro) and it is able to acess the Technet Forums with no problem (I'm using it to make this entry).
I've compared the settings on both browsers and they are identical. Why does IE on my Home Premium PC misbehave?
Thanks in advance.

Hi,
What’s the result of other webpages?
Can you access the thread link successfully?
http://social.technet.microsoft.com/Forums/en-US/0c79aae9-3883-450a-bcd2-ba14ac5c8cd9/runtime-error-displayed-when-attempting-to-access-forums?forum=i
You can test in compatible view for a try first.
http://windows.microsoft.com/en-IN/internet-explorer/use-compatibility-view#ie=ie-9
Alex Zhao
TechNet Community Support

Ipad 4 ePrint crashes when trying to access Photos

HP ePrint v5.2.1 installed on iPad4 with iOS 6.1.3 crashes when trying to access Photos for ePrinting. Instead of opening up Photos to allow selection of photo to print, it returns to the home screen. Access to Photos was granted and confirmed in the Privacy Settings. This appears to be a bug. Printing emails works both on local network HP laserjet and remote ePrint Laserjet printers.
I got around this bug by emailing the photo, then accessing the email within the HP ePrint Ap and printing the attachment. Awkward but it works. It would be nice to have the bug fixed so that HP ePrint can access Photos directly as intended.

If accessing photos is causing the ePrint app to crash, go into your iCloud settings and turn off your shared photo streams. Let me know if you have any questions about that, if this works, or if that doesn't help. I have a good feeling this will fix it for you. Keep me posted!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

SmartView 11.1.2.2 Crashes when attempting to access "Options"/"Formatting"

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