Smartview 11.1.2 "Hyperion" tab disappeared from his Excel 2010.

My user's Smartview 11.1.2 "Hyperion" tab disappeared from his Excel 2010. Trust Center shows that Add-In's are not disabled. We reinstalled and installed SV but nothing worked. What can we run to register SV to his Excel 2007? His Excel 2010 does have Smartview Add-in for HsTbar, Hsaddin.dll

Please note that the 'solution' of copying files to the Addins folder is NOT recommended. You will probably cause more issues or store up problems for the future, such as when you upgrade the SmartView client. Believe me -- we get a lot of calls into Support caused by people doing this. It can cause:
- loss of functionality owing to mixed file versions
- the full path to HsTBar.xla to appear in front of SmartView functions
- DLL hell when it comes to upgrading.
Please check your system for duplicate copies of HsTBar.xla and HsAddin.dll and remove all but the ones in the correct SmartView installation folder. Also delete any duplicates of the other SmartView DLLs. Then re-register the DLLs in the SmartView\bin folder according to Jasmine's instructions. Note that you must be logged into your PC as a Power User or Administrator to do this. You should get a 'success' message for each DLL you register. Alternatively, uninstall SmartView, search for any remaining SmartView files (HsTBar.xla, HsAddin.dll) anywhere on the hard drive and delete them, then re-install.
If you still get problems, log a support call.
Edited by: user807652 on Feb 17, 2011 4:28 AM

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