Smartview BI Prompt report issue

Hi friends,
Im in obiee 11.1.1.7 where i downloaded smartview plugin for my 32 bit windows machine and established connection to the BI catalog to access the BI objects.
Now i can access the catalog objects in smartview and can created reports within the smartview and also i can see the saved report from the smartview in BI(back). Suppose if i saved a report with a prompt in bi and if i open the same prompted report in smartview(i.e) if i clicked the prompted report in smartview it is not asking for the prompt dialog box instead it is returning the below error in smart view like
Object reference not set to an instance of an object
What could be the reason behind the above error and how to fix the above issue friends.
Thanks in advance.
Regards,
Saro

Hi,
Can you please check by using Run Time Prompt variable for the same. Also try to disable and enable the Smartview addin. If this do not work then try with a different Smartview Version.
Soumya

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++++++++++++++++++
1218598 - Support policy on customizing BusinessObjects InfoView and other applications
Symptom
In previous versions of Business Objects products, Business Objects Customer Support had assisted customers with the customization of the ePortfolio and InfoView applications by providing guidance on what changes were required for simple and specific custom features.
What is the support policy for customizing BusinessObjects XI, XI Release 2, XI 3.0, XI 3.1 InfoView and the other included applications?
Resolution
Starting with BusinessObjects XI, code-level customization of InfoView and the other applications included with BusinessObjects XI is not supported and not recommended. These applications include Crystal Reports Explorer and the Central Management Console.
InfoView is a fully-featured product and can be customized by changing settings in the Central Management Console or by changing values in the application configuration files only.
Requests for custom features in InfoView or any other included applications will be treated either as enhancement requests, or in extreme cases, as product defects. Any feature that does not function as documented will be treated as a product defect.
Custom features may also be implemented as part of an Original Equipment Manufacturer (OEM) agreement, or by engaging Business Objects Consulting Services.
Background Information
Modification of any of the following file types in BusinessObjects InfoView XI, XI Release 2, XI 3.0, XI 3.1 is not supported:
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.htm
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See Also
For more information, please refer to the technical paper, [Customizing Look and Feel using the CMC and Style Sheets|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/209e174d-be3e-2b10-4d8e-e25a76a6fac1].

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