Smartview causing Excel to randomly crash

Question

We have recently installed Hyperion Smartview 9.3.1.2 for a number of users who are now experiencing random crashes in Excel. they are not using Smartview at the time but this has only started happening since Smartview was installed and enabled. Disabling the plugin seems to stop this issue from happening. Does anyone have any idea how to resolve this? We are using Excel 2002 (XP) at the moment.
I have found the following error in the Event Viewer under Office Applications:
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 22/05/08
Time: 13:47:56
User: N/A
Computer:
Description:
Faulting application excel.exe, version 10.0.6841.0, faulting module ole32.dll, version 5.1.2600.2726, fault address 0x00092dd8.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 63 ure exc
0018: 65 6c 2e 65 78 65 20 31 el.exe 1
0020: 30 2e 30 2e 36 38 34 31 0.0.6841
0028: 2e 30 20 69 6e 20 6f 6c .0 in ol
0030: 65 33 32 2e 64 6c 6c 20 e32.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 32 37 32 36 20 61 74 .2726 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 39 32 64 64 38 00092dd8
0058: 0d 0a ..

Answer 1

I found a fix for this issue and others involving smartview and Excel.
1. Ensure Excel is closed down and is not in any browser sessions - checking the processes tab in task manager is a good way to ensure there are no hidden sessions of Excel open.
2. Search the local user's C drive for *.xlb and be sure to check 'Search hidden files and folders' under advanced options.
3. Delete all files with the xlb extension found. These are normally called 'Excel10.xlb' for Excel XP and are usually found in documents and settings folders under the user however they can be called anything with an xlb extension and can be located anywhere on the local drive and there can be multiple files so be sure to delete all of them - they will be recreated in the next step.
4. Open up Excel. Any required .xlb files will be recreated when Excel opens.
These steps have resolved 3 different issues we had after installing Smartview. Hope this helps others.