SmartView - Don't have the option to add Independent Provider Connections

In Excel, Hyperion, Data Source Manager, Independent Provider Connections, the add (+) icon is not available. It happens on two computers with the same configuration - Windows 7 and Office 2003. Please help.

This happens when you PC disconnects from the sync server. If you go to Tools > Options and then the Sync tab in Firefox 4 and it's not showing your email address with options to manage your sync account, then you've been logged out.
From that window you need to press Connect and use the option "I don't have the device with me" which will allow you to reconnect to the sync server using your email address and sync key you first got when you created the account.
Once you've logged back in, the option to enter the phone's pass code will appear.

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