SmartView Error "Cannot Connect to the Provider. Make Sure It Is Running...

Hi All
Our user are getting below error when they try to connect from SmartView
Cannot Connect to the Provider. Make Sure It Is Running in the Specified Host/Port.Error(12031).
We are on 9.3.3 planning.our web server is WebSphere
Please suggest
Thanks,

You might want to increase the timeout and check:
Smartview in Excel utilizes some Microsoft settings that it obtains From IE. When running on IE 7 or higher there are new settings that have a low default time out. You can increase these by following the instructions in the articles listed below
http://support.microsoft.com/kb/813827
http://support.microsoft.com/kb/181050
Make sure you have a safe backup of the windows registry before you do this .
1. Open the Registry (Start -> Run -> Regedit)
2. Locate the following section:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\
3. Create the following new keys for DWORD with Hexadecimal values:
ReceiveTimeout and set it to 00dbba00
KeepAliveTimeout and set it to 00180000
ServerInfoTimeout and set it to 00180000
4.Disconnect and close the Smartview and launch a fresh connection
HTH-
Jasmine.

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Hi,
We have already performed the changes for APS in OHS as mentioned in the solution and the path also same as under OHS.
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>>
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Aleksandar Delcevski, Web-administrator School of Journalism and Public Relations Jurij Gagarin 17-1/1, 1000 Skopje, R. Macedonia t: + 389 2 3090 004 mob: +38972 257 565 [email protected]; www.vs.edu.mk; www.medium.edu.mk; www.unescochair-vs.edu.mk

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Hi all,
have had a dig around and couldn't find anything so I hoping that someone can sort me out here.
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Message Edited by chriscolden on 05-Jan-2008 02:08 AM

Exactly same problem.
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PC Suite version: 6.85.14.1
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There were problems accessing the web page   HTTP://server/reports
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Pradip T. ------------- MCTS(SharePoint 2010/Web)|MCPD(Web Development) https://www.mcpvirtualbusinesscard.com/VBCServer/paddytakate/profile

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