Smartview extensions don't install

Anybody can help me installing the smartview extensions? I have the required version of Smartview. The installation instructions say double click the .svext file but the downloaded files only show .svextsetup
Double clicking the .svextsetup asks me which program to use.
When I rename to .svext and double click an error comes up "Failed to process package file"
Any ideas where to come from here?
Thanks.

I guess you have downloaded a zip file. Take a backup of the file before trying below.
If you don't see the extension .zip in the file name that you have downloaded then go to My Computer -> Tools -> Folder Option -> Un-check 'hide extension for known file types'
Now rename the file that you downloaded by removing .zip extension and replacing it with svext. This will give you a warning that extension is being changed just click OK to it
try double clicking this renamed file now, and check whether extension is installed, no user interaction is required while installation.
Thanks

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