Smartview Forms Lose Formatting

We have had occasional complaints from users that the formatting in their Smartview-based webforms will disappear (ie. no Green/Yellow cells, etc), and they either need to restart Excel or their computers to get it to come back. When those users send the Excel document to others, the formatting returns when those users hit refresh. The "Use Excel Formatting" option doesn't seem to affect this issue one way or the other -- that simply adds/removes the thick grey cell borders. Has anyone encountered this issue before? Any suggestions for resolving?

- Losing the EXCEL formatting after Zoom In, PIVOT, Undo or Redo operations even if "preserve excel formatting" option is set is expected behavior. This is described in “Using Excel Formatting” on page 209 of http://download.oracle.com/docs/cd/E10530_01/doc/epm.931/sv_user.pdf and also on page 215 of http://download.oracle.com/docs/cd/E12825_01/epm.111/sv_user.pdf. It states that member and numeric formats may unexpectedly change after pivot operations.
- Smart View does preserve the formatting on the worksheet between operations. Use Excel Formatting is supported for refresh and submit actions but not for zoom or pivot operations.
It is confirmed that when "Use Excel Formatting" is enabled, formats are preserved only for Refresh and Submit. Undo or any other operation will cause the formatting to be overwritten. So, one could disable "Use Excel Formatting" and use Smart View style to select formats for members and data status.
Refer - EXCEL Formatting is Lost After Zoom In, PIVOT, Undo or Redo Operations Even if the "preserve excel formatting" Option is Set (Doc ID 1096328.1)
HTH-
Jasmine.

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