Smartview Office Error (Unable to Save)

If anyone is able to shed some light on the following issue then it would be great. As I'm sure that many of the Hyperion users have experienced this painstaking issue.
We are using Smartview for Office (Excel) and what I've notice is that when we are working in a typical excel workbook - often we experience an error where we aren't able to save the file/workbook.
Here are some of the details and setup
Application(s): Microsoft Excel 2003, Hyperion System 9 Smart View for Office
Version: 9.3.0.0.318
Build Date: Nov 30 2006 10:15:40
Files affected: Excel workbooks with and without Hyperion server connections
Types of Hyperion Applications used:
Hyperion Planning
HFM
Any help would be much appreciated.

We are having the exact same issue. The issue occurs whether or not users have an active connection to Hyperion Planning via the SmartView Excel add-in. When we disable the SmartView add-in from loading on Excel startup, the issue goes away. I just logged a Service Request.
The common configuration seems to be Windows XP Professional and Excel 2003. I have an older machine with Windows 2000 Professional and Excel 2003 and I do not have a problem the Smartview addin. End users did not have the problem until they started to get new machines with Windows XP Professional. This problem will most likely continue to get worse as my company continues to upgrade to Windows XP from Windows 2000.
Here is information on the software versions:
Hyperion System 9 Smartview for Office 9.3.0.1.016
Hyperion Planning 9.3.0.1.4
Windows XP Professional Version 2002 Service Pack 2
Excel 2003 (11.8211.8202) SP3

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