Smartview refresh all error

Hi all,
One of our end users is getting the following error when he is doing a "refresh all" on one of his spread sheets:
A dialog box comes up as :
Problems during load
Problems came up in the following areas during load:
Cell value.
The log file with this data load errors shows th efollowing msg:
HTML ERROR in Cell Value :     Infinity
This is the only msg in the log file and it is written mutiple times.
We are using smartview version 11.1.3.
Can anybody suggest what went wrong? No one faced this problem earlier.
Your response is appreciated.
Thanks,
Sirisha.

I assume you mean 11.1.1.3. Also can you try to do a normal refresh on each sheet and see if it is an issue with one specific sheet. With refresh all it is best to narrow down the problem first...

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