Smartwatch 2 will not connect to galaxy note 3

Having received my smartwatch 2 for Christmas, I am very disappointed to find it will not connect to my Samsung galaxy note 3 android phone, comes up with the following -
Different certificates of host app and smart connect. host app cannot start.
I have used SUS which has update the watch software but still the same issue with the smartwatch 2 software.
Any ideas? Before I return my £130 ornament to Sony.

Just to be clear what's happening for me -
Connect phone - works with Bluetooth or NFC
Then asks for smart connect app (if I have it installed or not)
Download app or start it - phone shows within the app and asks for smartwatch 2 app
Download the app says smartwatch 2 connected to smartwatch 2 app
But the watch screen freezes at the download smartwatch app to the phone image (app is installed fine)
I've tried removing/ resetting/ disconnecting several ways and different ways of the above.
Also updated the watch firmware using SUS.
Any help appreciated, Thanks.

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