Smartwatch not coming on with 2 taps on screen

Hi just brought this brand new in box off eBay.Installed everything no problems it did a firmware update..now when using a clock of any description the command to turn it on don't work? Either the 2 taps on screen the shake or movement..non work or work intermittently..any solutions to this
Thanks

SmartWatch is handled by our Sony Mobile team which has a separate community here. Please visit it for best assistance with your unit. Thanks!
If my post answers your question, please mark it as "Accept as Solution"

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Smartwatch not coming on with 2 taps on screen

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