Smashed screen. Lumia 920. 3 days old. Options?

The phone was gently falling through the air when the glass broke. There was a tile floor involved.
The phone works perfectly except fo the little bits of Corning Gorilla glass in my finger each time I answer the phone.
I am kidding. I stopped answering it.
What can I do? Repair options? Mercy as repeat customer (I have a 900.) I told my wife to forego the case since my 900 has been indestructible.
Thanks for the advice. Now to find them tweezers.

did you get a warranty on the device?
squaretrade is great for that. I think if you are in the US and use the carrier warranty, being a fee/mo, then there will be a replacement cost for the device but much cheaper than just buying a new device or replacing the screen.
also, I would go into your settings, if you have not already, and be sure that you have everything turned on to backup to the cloud so that when you get a replacement you will get most of your data back.

Similar Messages

Turning screen Lumia 920

The screen of my Lumia 920 doesn't turn automaticly anymore. Can I change the settings somewhere?

Install this application and check results for magnetometer as you may have a hardware issue:http://www.windowsphone.com/en-us/store/app/diagnostics-toolset/7e500919-deda-4a9c-93c5-c9fc9a046ffa
Backup your data to the "Cloud" and consider carrying out reset of device prior to returning to Nokia Care facility for repair and to exclude any possible software corruption.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 1320 - one day old and hanging

I purchased a Lumia 1320 yesterday (to replace my Lumia 800). I have been using the phone without issues for the past 24 hours. I just finished configuring my data and apps, and it has started hanging.
I have reset the phone a couple of times (holding down the on button for 10 secs). it goes through a reboot, teases me by allowing me to navigate to anything I like, but once I get intyo the application (eg settings, wifi page) I cant get back - the home and back buttons dont function (although the phone vibrates), neither do the camera, on/off, search buttons do anything.
The only thing that does anything is another reset - and all that does is take me back to the same problem
I believe there is 350Mb of storage left on the phones onboard memory.
Any suggestions? Thanks

Are you using external SD card? Probably an incompatible SD card could be causing these issues otherwise it could be a case of faulty device.

Lock Screen Lumia 920

My screen locks as soon as I have dialed before I bring the phone to my ear.Thus I cannot use the phone while on a call and have to switch it off. Screen only comes back if the call is ended by the other party. Is there a quick fix?

You may need to send in to have it looked at. If blowing air towards the sensor is not the issue, and you don't have a screen protector on it, it could be a sensor or ribbon issue and should be repaired.

Lumia 920 sound crackling & random reboot

I bought my lumia 920 two days ago.
I like it.. it is very impressive.
I have some problems and I would like to understand if they are related to software or hardware.
Obviously there is the problem of the random reboot. I am pretty sure it is software related, hope Nokia will fix this soon.
The other issue is a sound crackling when a sound start, it happen after a notification, playing games and playing music... apparently it doesn't affect Nokia music app.
The problem is not the speaker because it happen also with streaming audio via a2dp.
Do you think the sound issue is a software bug and Nokia/Microsoft will fix it?
Did you have the same problem?

it is very frustrating!
summarizing:
- notifications are crackling through the speaker
- notification are not crackling through the headphone
- in phone music is crackling through the speaker
- in phone music is crackling through the headphone
- streaming music is not crackling
- metrotube videos are not crackling
- taptitude game is not crackling (also tried other games)
- xbox extras is crackling a lot
I don't know what to think about!
It seem a software related issue to my eyes!

Lumia 920 Screen will no longer rotate.

I've had my Lumia 920 for about a month now - it is a German Vodafone model. As of today while I was out at work I went to use it to send a text and they keyboard would no longer change orientation when I flipped the phone sideways. Nothing would rotate anymore, photos, web pages; its as if the rotation setting is not working. I looked to find one but I can't. I've heard a few issues on various forums like WPcentral about this and that it might be a software bug, and a search of this forum has another user whose rotation doesn't work, but I don't know why this would have just started, and I've tried hard resets and soft resets and nothing seems to fix it.
I would really like some information about this or a possible fix, as this is really killing the useability of the phone - that along with the random restarts which happen several times a day on average.

Wondering the same. I have seen this issue posted here and on Windows Phone Centrals website. It appear to be a recent issue. On December 24th Windows 8 installed the latest update "Portico" on my Lumia. On December 26th my phone used wireless charging for the first time via the JBL PowerUp. Those are the only relevant changes I can think of that may have caused my screen orientation to stop working on December 28th. I did notice my Lumia was hotter than normal when using the wireless charging. This is probably expected due to the copper coil needed for the wireless charging. That said, I don't believe the phone should have gotten as hot as it did. I am wondering if somehow the gyroscope got fused. Orientation no longer works at all and has been confirmed on IE browser, Email, Text, Picture taking, Picture viewing, Google app and Facebook app. In an attempt to fix this I reset the phone which Nokia told me to do. After I clicked reset the phone rebooted showing gears turning. After 2 hours the gear where still turning. A volume down power button reboot of the device was performed 6 times before the phone came back up. Once the phone came back up I chose not to restore the phone with the backed up settings. The phone was completely wiped and no old data was used. The problem still exists. At this point I am really hoping this is not a hardware problem. If anyone knows how to fix this problem please advise as this is a big issue for me and I would assume a lot of other users as well if it happens to them. I really like this phone and believe it is the best phone on the market. If this issue is in fact a hardware issue this could cause big problems for Nokia. I hope to resolve this soon otherwise I will have to return the phone and JBL PowerUp which is a very impressive audio piece.
FYI - I have had the phone since it was available in November without any issues up until December 28th..
Thanks,
N.

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Lumia 920 - Is it Necessary to Unlock Screen to Us...

Has anyone else found that they need to unlock the lock screen before their BT car kit will make or receive calls.
I can't believe that I'm the only person who has this problem with the Lumia 920!
The phone connects fine with my car kit and the car display shows the contacts ok but the phone is unresponsive to the steering wheel controls until the phone lock screen has been unlocked.
This means that I can neither make nor receive calls without first touching the phone.

Hi Adrian,
Thanks for the suggestions. I have checked to make sure that I've got the latest phone updates via the option in the Settings section. I'm not sure if that includes firmware updates - are these automatically installed also, or do I need to download them separately?
By a soft reset, do you mean turning the phone off and then restarting? If so, I have tried that several times.
Is it normal to be able to answer via the bluethooth car audio when the Lumia is locked? I wasn't sure if I needed to use a voice command or something. An incoming call activates the car's audio, and I can even hear a ringing tone on the car audio, but clicking on the "phone" button on the car dash doesn't answer it unless the phone is unlocked.
Thanks
-Matthew

Lumia 920, screen rotation not working, loosen obj...

I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

I also bought Lumia 920 and had same issue with accelorometer. I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
thanks.
Titra wrote:
I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

Brand new lumia 920, failed to use in 3 day??

This is what happened to me:-->
I bought my phone at 4 March 2013
On 5 March 2013, i charge my phone and it suddenly shut down it self and unable to switch it on.
Same day i bring it to Nokia Care at the place i purchase, the person who incharge told me that might be the WP OS problem. then after he/she help me to switch on back my phone without confirmed what's the actual problem.
he/she told me in case happen again, hole the volume down button+power button+plug USB to the PC. then the phone will like refresh its system.
On 7 March 2013, the phone happened again bout the shut down problem. then i just follow what i learn from the nokia care centre to solve it.
On 9 march 2013, the FACEBOOK and CAMERA apps was Unable to open. just like u click it, it PoP out again to the main screen. even i restart phone, Factory reset, still remain the same problem.
On 10march 2013 i bring to Nokia Care again, and them just received my phone and send to repair.
on 17 march 2013, my Lumia is finally done by repair. and i go collect it. same day at night, Sim card was keep on Disconnect, No line at all, suddenly unable to detect at all.
18 march 2013 i went to Nokia Care again, then they said" Oh Okay, we have to send in repair" again?
19 march 2013, Nokia Care called me and told me It's Done. and i go collect it again. And i mention about can i add some money or what something else to exchange a brand new lumia 920? What the person who incharge my case respond was, "let us send to repair for 1 last time first ok? let see what happen"
20 march 2013 i realise there is no FLASH on my camera, not function at all. even i install apps"flashLight" to test same no function.
21 march 2013 i bring to Nokia Care again. and they said " send in repair " again??
Until now, no respond. Under this situation, Is that nokia should Exchange a brand new phone for me? I paid money just for testing ur Lumia 920? Not even mention exchange a new lumia 920 for me? repair repair and repair.. Is this what i deserve to get?

I have faced the same case. After 2 days i bought the Nokia Lumia 920, the phone suddenly shut down itself and unable to switch it on.
Next day i bring it to Nokia Store, the person who incharge help me switch on back my phone without confirmed what's the actual problem. The person asks me to go to Care Centre and i did not go because i think it is recover.
However, after 2 days, same case happen and i found this comment. Im wondering do I need to send my phone to Care Centre to repair as there are many problems occur after sending to repair. May I know what is the main reason cause the problem? (Make me disappointed on Nokia phone)

Lumia 920 Flickering Screen

I replaced my Lumia 925 because it has Screen Splotches, I decided to upgrade it to Lumia 920 last 2 days ago, but it has a Flickering Screen. My question is, is this normal? Whenever I browse pictures and it is on brighter background the flickering screen got worst. Why is that?

hi mate,
have you ensured that your phone is up to date with firmware updates, and also that you are up to date with all the latest Nokia system apps? also try performing a soft reset. if that does not work, then you may need to take your phone to your local Nokia Care point for inspection.

IPhone 4s- Cracked Screen (33 days old)

I cracked the bottom of the screen on my phone near the home key. I set up a appointment at the Genius Bar and i wanted to know how much it would cost for them to replace the glass? (The Phone is 33 Days old)

I had the same problem - cracked the bottom of my screen - but I have an unlocked 4S because I live outside the US.
Do you know how long does it take to replace it?
I read here that if you pay 199 they will replace it for a new one right there, but that works also with the unlocked ones?
I´m going to NY at the beginning of March and was worried that they have to keep my iPhone there for a long period of times fixing it... is that still an option? Or do they only offer you the instant replacement?
Thank you so much, kind regards!

Lumia 920 screen broken + other problems

Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
Cheers,
J

The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
J

Just bought my daughter a new ipod touch. and the screen broke not even 4 days old. Can it be fixed? i

I just bought my daughter a new iPod touch for her bday its not even 4 days old and the screen completely shattered on it. Can this be fixed or do I just have to toss it. I've never bought an I pod or anything before.

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
You can do this an an Apple store
Apple Retail Store - Genius Bar
Or send it to Apple
Apple - Support - iPod - Service FAQ
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

Nokia Lumia 920 lock screen Maximum retry limit

Please anyone with information on the maximum retries allowed on the lock screen of the Lumia 920. I am just a bit curious. Thank you
Ecclesiastes 3
Black Lumia RM-821 1232.5957.1308.0001
Solved!
Go to Solution.

Information available via the following link under "What do I do if I've entered the wrong password too many times?"
http://www.windowsphone.com/en-us/how-to/wp8/basics/lock-screen-faq
A lot of information is available in that website. I find it very useful. I wonder why most WP users do not use it.

Any Ideas why my two day old ipad touch screen periodically doesn't respond to touch?

Any Ideas why my two day old ipad touch screen periodically doesn't respond to touch?

See what you missed here:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Smashed screen. Lumia 920. 3 days old. Options?

Similar Messages

Maybe you are looking for