SMB stuck in a senseless Skype support loop. Not...

Hello everyone,
We've been stuck now for about 5 days in the most frustrating support/validation loop with Skype in order to try to regain control of one of our regional offices Skype Manager environments.
In short. The account used to manage that environment was compromised. Now they have their validation process to regain control of an account, but in this case its just not working. My staff in the office are unable to recall all the little details about that 1 compromised account.
However, the Skype Manager environment is registered to our business address, company, and previous validation for change of business address all happened over email from our corporate domain. As well, all our charges have been paid using a corporate business card. But, they won't remove the compromised account from the environment, and allow us to add a new one saying everything must be validated against the 1 user account. Not the business details of the Skype Manager environment.
So here we sit with one of our sales offices held hostage in an endless loop of, fill out this form, sorry you got something wrong on it, but we can't tell you what.
How can they not have an escalation process for businesses that need to regain control of their skype manager environment.
I guess our only option is to give up trying to use it for business purposes.
Has anyone here had similar experiences with them?

Hi and welcome to the Skype Community,
Can you please send me a private message here on the community with the Skype name that is being blocked so I can verify the account status.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Similar Messages

Can't log in - Skype support web page permanently ...

We have another Skype account which we can't use as Skype won't let me log in. The Skype support website seems to be permanently down.
I am stuck in a loop whereby I can't log in and can't contact support
Please can someone help

what actually happen when you try to login to your account? can you provide a more detailed description? If for some reason you can contact Skype support by using the webform in the support page, you can send an email directly to [email protected]
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Where is the OTHER category? Skype Support Problem

The Skype website will NOT connect me to Chat. I keep getting this after I log in. Since Skype (Microsoft) the PHONE company has no phone # for support, how can I get support on a problem with my PAID Skype account? Note clicking on the page link just puts me in an infinite loop.
"Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
We are unable to complete the submission process at this time. Please refer to this page for contacting Skype support."

'Other' is a totally worthless classification of disk usage because it telsl you absolutely nothing at all about where the space is being used as you have discovered.
I suggest you download and install OmniDiskSweeper. It will tell you the folders and files that using the most disk space so that you can make intelligent decisions about what to delete or move.
Allan

HP envy stuck in endless windows log on loop - Fkeys don't work

This laptop has not worked well and I have been very unhappy with it. The speakers are weak, and buttons stick, but I can live with those issues. Yesterday, the laptop froze, and when I did a hard boot, to restart, it became stuck in an endless log on loop. I've searched the forum for answers and no remedy has been found. I took it to a place that says 'they fix computers', and they told me for $300 they can send it out to repair the hard drive... they decided that the problem is that my laptop runs hot. That's true too..... another problem. UGH!

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

I just updated my Mac Mini to latest software, tried updating GarageBand. It downloaded but now it gets stuck downloading the 'essential sounds and loops'. It always worked fine before I updated and would really appreciate some help. Thanks

I just updated my Mac Mini to latest software, tried updating GarageBand. It downloaded but now it gets stuck downloading the 'essential sounds and loops'. It always worked fine before I updated and would really appreciate some help. Thanks

I just updated my Mac Mini to latest software
You mean, MacOS X 10.9.2 and GarageBand 10.0.2?
How far does the download proceed? Do you get an error message?
Try to resume the download as described here: http://support.apple.com/kb/HT4485

Ipad air stuck in trust/don't trust loop?

Hi,
When i trying to connect my ipad air to MacBookAir by usb,
ipad air stuck in trust/don't trust loop?

Hey cdlordo,
Thanks for the question. I understand that you are experiencing issues with your iPad after attempting to install iOS 8. To troubleshoot, let’s go ahead and place your device into recovery mode and restore it with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Why is the Skype support so awesome?

Why is the Skype support so d.amn good? This is even better than Steam support, wow. As we all know Steam support is the best there is! Here, instead of getting an automated answer I get absolutely no answers at all. Great!
No really, Skype Team. You should think about having a real support. These kind of forums are the worst idea one can have. "Oh, a real support costs money. Let's just open something called community forums and let the people who have problems help each other! This will totally work and we have to do nothing at all, great!" Of course, this is great for you, not for the users, though.
It's okay, as long as you really have people whose job it is to read every single post. You could also have a real support email with people who care, but that would probably too much work, right?
I hate raging and I am very sorry that I had to write this in such a sarcastic manner, but that was the only appropriate reaction to this.
Solved!
Go to Solution.

Hi and welcome to the Skype Community,
Let's try to clarify a few things here step by step:
Skype Community is not a channel to get answers from Skype customer service agents, but you can still get helpful answers and often solutions for your question from fellow Skype users or Skype staff.
If you send a request to Skype CS you should have at least received a confirmation email confirming the receipt of your request. If not please check the instructions here: https://support.skype.com/en/faq/FA11041/why-have-i-not-received-a-reply-from-skype-customer-service
Using the "Float this topic to the top" functionality here on the Skype Community will float the community to the top of the list only for your view of community. Other users won't see it floated. This functionality is intended to help you keep the topics you are interested up front.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype Support won't give me my account back.

So someone used skype support to change the email and password to my account and won't help me recover it. What is this. Can someone help please?
Attachments:
baited.png ‏163 KB
notdamon.PNG ‏129 KB

Please...
Attachments:
notrequested.PNG ‏70 KB

How do I email Skype support?

Before you link me to the official page showing me how to, I tried that and the only options that were there was to talk to a live support person or to go to skype community. There was nowhere were I could send an email.
So all I'm asking for is the E-mail itself or another way, because I don't want to chat with a live person for various reasons. Hopefully I don't get any automated responses linking me to the page.
Solved!
Go to Solution.

Febirtha:
Skype does not use a single, central, or general e-mail address for its customer support functions. All service requests are handled via a web form system, a customer support model which has been adopted by many websites.
Many Skype account, payment and billing, and technical support service requests are administered (diagnosed and resolved) by Skype Customer Service agents via live chat instant message, another facility common to many websites. If your enquiry matches or is similar to the parameters of the support options available as you progress through the various steps in the process, you will be directed to start an instant message chat session with an agent.
If you insist upon sending your service request to Skype via the web form, which is the same as sending an e-mail to Skype in that you will receive a reply via your account's registered e-mail address, the only way to do so would be to outwit the system - which is what Community Ambassador Techfreak is advising:
If you don't get the email support option, choose other options in the support form, even if unrelated [to the matter you seek to resolve via e-mail], to produce the option [to Send a message to Skype rather than to start an instant messat chat with an agent].
Hopefully, the text I inserted in orange clarifies Techfreak's suggestion.
Here are the instructions on how to contact Skype Customer Service directly, copied and pasted from this FAQ article: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
Make sure you join Skype first before you contact our team to help you with the issue you’re experiencing. Then it’s easy to get help:
Go to the Support request page. (You will sign on to the Skype website at this step.)
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Next button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first. (Seeing as you started here in the Community, there would be no need to return to the Community. Please see additional notes, below, if you find yourself redirected to the Community.)
If you chose email, enter your details, describe your problem, and then click Send. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Learn more about what to do if you haven't received a reply from Skype customer service.
If you find yourself redirected to the Community:
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

ONLINE number is TAKEN - WHERE'S SKYPE support?

I paid 1 year subscription for a number that someone else is using. I set up my voicemail and it still rings at someone else's number. However, when I place a call that caller ID shows-up, but it does not help because IT DOES NOT WORK AS MY ONLINE NUMBER!
I'd be happy to change the number, I just need some number to work ASAP!
No one has offered a solution or help so far. This forum is more like blind leading the blind and I can't reach anyone at SKYPE support. Seems like going premium is the only way to get support - but if I can't reach anyone at SKYPE now - I can only guess how easy it will be to cancel the recurring monthly premium subscription! How do I contact support or account so I could at least concel and get my $60 returned if they can't fix this? Thanks!

you need to go into your account, cancel your existing Online Number and then purchase another
the fact that the existing number has apparently already been allocated to someone else, perhaps not even a Skype user, is NOT uncommon in the industry, so I wouldn't come down too hard on Skype
note that canceling a Skype service normally just means NOT RENEWING IT, so to get the necessary refund you will need to contact Customer Support after you cancel, and provide the necessary details
https://support.skype.com/support_selection
note also that you would likely get better response if you were to have posted in the correct forum
http://community.skype.com/t5/Payments-and-Billing/bd-p/Payments_billing
Regards,
Neil

How to deal with skype support when they don't del...

Hello
Its been about 2 months now since I lost all of my contacts on skype, around 120. I contacted skype and was told by the person that he had restored my contacts and I was just to wait 72 hours. I waited the time and checked, still nothing, I waited a week, still no contacts, so I contacted skype support a second time and I soon transferred to someone who was supposed to know more about those kinds of problems, but she told me she escalated the problem and a couple of days later I got a mail saying that skype was working on the problem. But that is 3 weeks ago. I use skype every day so you can imagine the problem this causes, since I don't keep 120 skype id's in my head at all times. Should I contact skype support again regarding this issue or should I accept the fact that they messed up bad and abandon skype all together?
JESUS, i even had to create a whole new account even after logging in to post this, thanks skype.

Hi,
This link will take you to the instructions to contact Skype Customer Service: contact customer service
Copied and pasted from the page referenced:
Skype offers help and support through ...:
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
and ...
Live chat allows you to use instant messaging to contact our Customer Services team via our website.
To be eligible for live chat, you have to belong to one of these groups:
Skype Premium customers
Skype Manager™ administrators
Other groups of eligible paying customers
This service can be accessed via our website 24 hours a day, and is currently only available in English.
If you are a Skype customer, you can contact live chat support as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you are eligible for live chat support, you will see an option to request chat support. Click the Start a chat button.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to contact skype support team

Dear skype support team,
I was wondering if you could please remove the account live:[Removed for privacy] because I want to delete this account, but I can no longer log into it and I do now want multiple results popping up when people search for me.
Thanks!!

Hi, Sammie08, and welcome to the Community,
Please review this information: 'Can I delete my Skype account?' and then contact Skype Customer Service to file your request as indicated in the article.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

IOS Iphone Syncing problem - UPDATE direct from Skype Support

I've been having problem getting messages on my iphone for a week now. No group messages, no notifications, and I cannot receive groups calls or messages. I have the latest version of iOS and reinstalled and reset my phone severals times. I contacted Skype support and found out they are doing a SILENT update, and that we can experience problems on this for the next several weeks, and there is NOTHING YOU CAN DO. I requested they post an update to keep users informed so they don't spend a bunch of time debgging, but guess what, they won't. So hpefully see this post before you spend 3 hours trying to figure out the problem. Please give a kudos if this helps, so that others will see too. REPLY if you're having the same problem. Thanks!!

i'm having problems since 2015-07-31 on my iphone4 (7.1.2) - it syncs msgs only if the other party is online at the same time. all offline msgs are ignored without error or something.
but strange as it is it still works without issues on my iphone6 (8.4)... both devices run skype 5.14.0.46

ITunes not installing- Stuck on Installing Apple Application Support

I have been using iTunes for a number of years and I have never had any problems installing it.
Now I am trying to install the latest version of iTunes on a Windows 7 64bit version and I have a problem.
he installer starts and there is no progress. It is stuck on Installing Apple Application Support.
Thanks
Claysche

Hi Ariel,
I thank you for your post, but after following the guide I am still not able to install iTunes successfully
Empty your Temp directory and restart- Done
Completely remove iTunes and related components- Done
Install the latest version of iTunes- Done (unsuccessful)
Make sure you have administrator account access- I am using admin account
Make sure your folder names don't contain strange characters- tried from desktop
Do you have any other suggestions please?
Thanks,
Claysche

SMB stuck in a senseless Skype support loop. Not...

Similar Messages

Maybe you are looking for