Smearing Black Ink

Help - I tried to work with HP through 9 e-mails.  I cleaned and cleaned the printer and the ink cartridges. I replaced the black ink cartridge three times. My documents still smear. The color cartridge does not smear - only the black ink smears. I have a Officejet J6480-All-in-One printer and it is only 3 months old. Does anyone have any other suggestions.  Slicker.

mahnj wrote:
How did you remove that brush?  It's located in an inaccessible spot. - hope removing this works for me as well as it worked for you!
 The brush actaully does serve a purpose.  If it is misplaced I would start by trying to position it back in place ratherr than removing it....
(The brush is meant to keep stray fibers sich as paper fibers or pet hair from building up on the printhead causing ink smearing.)
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Mark this post as answered so that others might find it useful
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    Twitter: @Ciara_B_HP

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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