SMIBIOS Failure & Wreless Internal Error Kernel Power

I own 3 Lenovo laptops and all 3 this week are acting up. My T61 is not booting up or will boot up after 15mins of running idle. I ran a test and it gave me the above errors.
My T510 is having a NVIDIA WINDOW KERNEL MODE DRIVER VERSION 267.21 problem and brand new one bought last month just went back for repairs. This and my other problems seem to have happened after a Windows update is there conflicts happening between drivers and any new Windows updates?
On the T61 I'm still running Vista should I upgrade to 7? My concern is I just loaded a new Windows office and if I upgrade the operating system will I lose my Office suite and have to rebuy? Or you don't think this is an issue at all?
Thanks, Jackie

Hi JCross,
Before upgrade to Win7, i would suggest if you could solve the problem first. Please provide exact error message/ event log/ mini dump file if BSOD occurs. For further support, please contact local lenovo for more information.
Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systems
http://support.lenovo.com/en_US/detail.page?DocID=PD008370
Fred
T61 + X201i

Similar Messages

Kernel Power - Event ID 41 - Task Category 63 (spontaneous improper shutdowns and reboots)

I have been having consistent power offs/reboots lately, and im at my wits end about how to fix them.
It always seems to happen when im playing a high end game (Guild Wars 2, Mirrors Edge, etc.).
I havent experienced it while just browsing or doing basic work, or while playing lower intensity games that hog less resources.
The computer screen goes black, it reboots and i get the "windows has had an improper shutdown" kind of message.
Usually after playing the game for an hour at the least, though its happened 2-3 hours into the game as well.
I checked temps, and they are all normal,
Ive also attempted updating drivers, and downgrading from any beta drivers i was using, and none of that seemed to affect it.
I checked event viewer,
And right before this shutdown i get the critical error "Kernel-Power" "Event ID 41" Task Category 63"
this is the XML given to me in the details:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider
Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated
SystemTime="2012-09-02T04:55:51.116009800Z" />
<EventRecordID>28689</EventRecordID>
<Correlation
/>
<Execution
ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security
UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
If anyone has any suggestions as to what could be going wrong, or things to check it would be greatly appreciated.
Ive looked around at others solutions and tried whats helped others and it hasnt done much so far.
it seems like this is a very broad problem, with no unspecific fix in most cases.

Hi,
This scenario usually indicates a problem with the hardware. Or, the driver can cause this problem. To help isolate the problem, check the following items:
1. Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.
2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is
the same speed and that it is configured correctly in the system.
3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the
installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.
4. Overheating: Check whether the system is overheating by examining the internal temperature of
the hardware.
5. Defaults: Use system defaults, and run the system.
If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:
1. Right-click My Computer, and then click Properties.
2. Click Advanced system settings.
3. Click the Advanced tab.
4. In the Startup and Recovery section, click Settings.
5. Click to clear the Automatically restart check box.
For more information, please refer to this.
http://support.microsoft.com/kb/2028504#method3
Kim Zhou
TechNet Community Support

Internal Error:ArrayIndexOutOfBoundsException

We have been getting alot of of these errors,
[21/Jun/2001:13:17:15] failure ( 4190): Internal error: exception thrown
from the servlet service function (uri=/myjsp.jsp):
java.lang.ArrayIndexOutOfBoundsException: 26195968, Stack:
java.lang.ArrayIndexOutOfBoundsException: 26195968
at org.apache.jasper.runtime.HttpJspBase.service(Compiled Code)
at javax.servlet.http.HttpServlet.service(Compiled Code)
at
com.netscape.server.http.servlet.NSServletRunner.Service(Compiled Code)
I believe they are occuring randomly as jsp's are being compiled into
servlets after iportal has been restarted.
These errors don't occur always. They are occuring ocassionally when we
acess a jsp via a link off a desktop channel. However, once the error
occurs, everytime you try to access that jsp it will return the same
error message.
When we get this error we just restart the iportal server and the
problem goes away.
Has anyone experienced any problems like this and if so do you know how
to solve this problem?
Possiblly, if apon restarting the iportal server we can auto compile all
the jsps so we know in advance if all jsps compile properly.

Hello,
We're also getting this error randomly whenever we update JSP files in
portal server. We have to restart the web server to correct the problem. It
only occurs when we touch a JSP file and the server attempts to re-compile
the servlet.
I'm hoping SP3 will correct this.
"David Rosenboom" <[email protected]> wrote in message
news:[email protected]..
We have been getting alot of of these errors,
[21/Jun/2001:13:17:15] failure ( 4190): Internal error: exception thrown
from the servlet service function (uri=/myjsp.jsp):
java.lang.ArrayIndexOutOfBoundsException: 26195968, Stack:
java.lang.ArrayIndexOutOfBoundsException: 26195968
at org.apache.jasper.runtime.HttpJspBase.service(Compiled Code)
at javax.servlet.http.HttpServlet.service(Compiled Code)
at
com.netscape.server.http.servlet.NSServletRunner.Service(Compiled Code)
I believe they are occuring randomly as jsp's are being compiled into
servlets after iportal has been restarted.
These errors don't occur always. They are occuring ocassionally when we
acess a jsp via a link off a desktop channel. However, once the error
occurs, everytime you try to access that jsp it will return the same
error message.
When we get this error we just restart the iportal server and the
problem goes away.
Has anyone experienced any problems like this and if so do you know how
to solve this problem?
Possiblly, if apon restarting the iportal server we can auto compile all
the jsps so we know in advance if all jsps compile properly.

Internal error: exception thrown from the servlet service function

when i invoke the servlet in unix iplanet server i got the error
Kindly let me get the solution .i am in 11th hour.
[06/Jan/2006:09:30:28] info (10646): Internal Info: loading servlet
/servlet/Ipl
XmlServlet
[06/Jan/2006:09:30:28] info (10646): /servlet/IplXmlServlet: init
[06/Jan/2006:09:30:28] failure (10646): Internal error: exception thrown
from the servlet service function (uri=/servlet/IplXmlServlet/):
java.lang.NullPointerException, stack: java.lang.NullPointerException
at IplXmlReqHandler.generateRsp(IplXmlReqHandler.java:452)
at IplXmlReqHandler.processRequest(IplXmlReqHandler.java:168)
at IplXmlServlet.processRequest(IplXmlServlet.java:219)
at IplXmlServlet.doGet(IplXmlServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:701)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:826)
at
com.netscape.server.http.servlet.NSServletRunner.Service(NSServletRun
ner.java:513)
Thanking you
brindasanth

you are in the wrong forum for this kind of question/product,
goto:
http://swforum.sun.com/jive/forum.jspa?forumID=16
(in case you don't like "goto" - look at it like a "forward" :-) )
additionally don't forget to mention
- OS version
- WebServer version + SP
- .. the more the better
rgds.
/u

Internal error: exception thrown from the servlet service function (uri=/login))

I have done an install of iPlanet Portal Server on a Solaris 8 machine and when I try to access the main Page I get:
[26/Apr/2002:16:15:27] failure (21872): Internal error: exception thrown from the servlet service function
(uri=/login): java.lang.NullPointerException, stack: java.lang.NullPointerException
at com.iplanet.portalserver.auth.service.AuthD.isClientDetectionEnabled(AuthD.java:520)
at com.iplanet.portalserver.auth.service.AuthD.getClientType(AuthD.java:532)
at com.iplanet.portalserver.auth.service.AuthRequest.<init>(AuthRequest.java:102)
at com.iplanet.portalserver.auth.service.AuthRequest.getAuthRequest(AuthRequest.java:177)
at com.iplanet.portalserver.auth.service.LoginServlet.doGetPost(Compiled Code)
at com.iplanet.portalserver.auth.service.LoginServlet.doGet(LoginServlet.java:990)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:701)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:826)
at com.netscape.server.http.servlet.NSServletRunner.Service(NSServletRunner.java:507)
, root cause:
Suggestions? I have sucessfully installed IPS before, but I cannot figure out the cause of this error.
Mike

Looks like a patch conflict ..
Check /var/sadm/patch and see
if this patch 108875-07 is present, if you have a later patch than that then you might run into the above problem ..

Miix2 11 i5 Kernel-Power(41)

Since first boot i had about 40 bluescreen/reboots with critical error Kernel-Power (41)
The first attempt of writing this mail was interrupted this way...
I believe it might be an error because of outdated drivers and/or ssd firmware problems.
The latest drivers from lenovo support are installed - same result. Anybody with suggestions?
Thanks in advance!

Healt
You can also upload your event viewer logs
Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post
If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem. The
work around is to edit the registry. If you are not comfortable doing this DONT. If you are, backup the key before you do
Press Win+"R" and input regedit
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"
Wanikiya and Dyami--Team Zigzag
No matter what i do i still dont generate any dmp file. can you help me ?

¿Why my Windows 7 Pro have Kernel-Power error 41?

Hello, good morning, I installed Windows 7 Professional Edition and each time freezes and restarts, I open the event viewer and I see several critical events would like to see if someone can help me. They say "Event 41, Kernel-Power", I occasionally
happen ... especially when browsing internet through a USB modem ZTE MF-193, but I have also occurred trying to play games like Half Life 1 or Warcraft 3.
My pc specs are as follows. According to the Direct X diagnostics are:
Time of this report: 4/5/2014, 07:24:38
Machine name: FAMILY-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Intel
System Model: DG41WV
BIOS: BIOS Date: 01/07/09 15:28:41 Ver: 08.00.10
Processor: Pentium(R) Dual-Core CPU E5700 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 2048MB RAM
Available OS Memory: 1980MB RAM
Page File: 1317MB used, 2643MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
System events in XML view say:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-04-05T11:11:43.116009800Z" />
<EventRecordID>16184</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Familia-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa8001e65010</Data>
<Data Name="BugcheckParameter2">0xfffff88007225cb0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xc</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
another says:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-03-27T10:45:49.941213100Z" />
<EventRecordID>9491</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Familia-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff96000686d15</Data>
<Data Name="BugcheckParameter3">0xfffff88002a200d0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
And the latest says:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-04-03T15:16:12.334410200Z" />
<EventRecordID>14621</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Familia-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
I sincerely appreciate your support, I really like windows 7 but Windows XP I never thought such failures in the last hour I had 2 of them in the last 24 hours I've had 4 and in the last 7 days I've had 25.
It is a very distressing situation.

YM
These were called BCC116 and are related to a video timeout/failure
"It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".
Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.
As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
The first step is to install the newest video driver.
If playing with video driver versions hasn't helped, make sure the box is not overheating.
Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.
If so, it might be as simple as dust buildup and subsequently inadequate cooling.
I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
For more information please read this blog http://captaindbg.com/bug-check-0x116-video_tdr_error-troubleshooting-tips/
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263%28v=vs.85%29.aspx
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\040514-15771-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
Debug session time: Sat Apr 5 07:08:35.611 2014 (UTC - 4:00)
System Uptime: 0 days 0:25:10.484
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8001e65010, fffff88007225cb0, 0, c}
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8001e65010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007225cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000c, Optional internal context dependent data.
Debugging Details:
FAULTING_IP:
igdkmd64+23cb0
fffff880`07225cb0 4889542410 mov qword ptr [rsp+10h],rdx
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
STACK_TEXT:
fffff880`061000f8 fffff880`06d3ccbc : 00000000`00000116 fffffa80`01e65010 fffff880`07225cb0 00000000`00000000 : nt!KeBugCheckEx
fffff880`06100100 fffff880`06d3c938 : fffff880`07225cb0 fffffa80`01e65010 fffffa80`034ebd50 fffffa80`03253010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06100140 fffff880`06c0ff07 : fffffa80`01e65010 00000000`00017a38 fffffa80`034ebd50 fffffa80`03253010 : dxgkrnl!TdrIsRecoveryRequired+0x114
fffff880`06100170 fffff880`06c3dd7e : fffffa80`ffffffff 00000000`000179b8 fffff880`061002c0 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06100250 fffff880`06c23bb1 : fffffa80`034ee000 ffffffff`feced300 00000000`00000000 00000000`00000001 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06100290 fffff880`06c3091c : 00000000`0000fea9 00000000`00000000 fffff880`06100798 fffffa80`01ef5010 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`06100390 fffff800`02f2fd38 : ffffffff`ffffffff ffffffff`ffffffff 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0xe0
fffff880`06100400 fffff880`06c3594c : 00000000`0f5c0000 fffff880`061006d8 00000000`00000000 fffff8a0`00000002 : nt!MmRotatePhysicalView+0x6e8
fffff880`06100640 fffff880`06c2feb8 : fffffa80`034eec60 00000000`00100000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0x148
fffff880`061006d0 fffff880`06c21904 : fffffa80`034fdec0 fffff8a0`03643b00 00000000`00000001 fffff880`06100800 : dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x6f8
fffff880`06100840 fffff880`06c217e3 : fffffa80`034ee000 fffff880`06c2170a 00000000`00000000 fffffa80`02b253c0 : dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x40
fffff880`06100880 fffff880`06c1e70d : 00000000`0000005a 00000000`00000000 00000000`00000000 fffffa80`00000000 : dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x43
fffff880`061008d0 fffff880`06c3865d : 00000000`00000000 fffff8a0`02dd8510 fffffa80`00000000 fffffa80`02b253c0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xc79
fffff880`06100aa0 fffff880`06c38398 : fffff800`0401c080 fffff880`06c37d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`06100c90 fffff880`06c37e96 : 00000000`00000000 fffffa80`019de500 00000000`00000080 fffffa80`03253010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`06100cc0 fffff800`02d68166 : 00000000`01b39914 fffffa80`03252620 fffffa80`017e8840 fffffa80`03252620 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`06100d00 fffff800`02aa3486 : fffff800`02c3de80 fffffa80`03252620 fffff800`02c4bc40 fffff880`01246a90 : nt!PspSystemThreadStartup+0x5a
fffff880`06100d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
igdkmd64+23cb0
fffff880`07225cb0 4889542410 mov qword ptr [rsp+10h],rdx
SYMBOL_NAME: igdkmd64+23cb0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdkmd64
IMAGE_NAME: igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a01d55b
FAILURE_BUCKET_ID: X64_0x116_IMAGE_igdkmd64.sys
BUCKET_ID: X64_0x116_IMAGE_igdkmd64.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x116_image_igdkmd64.sys
FAILURE_ID_HASH: {88759713-193a-fb8a-dab9-6846ea1a48f2}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Error 41 - Kernel Power in event log after clean shutdown - Windows 8.0

HP Envy H9-1405A - 16MB RAM, Windows 8.0, and up to date with updates. (16 months old but under extended h/w warranty). All user data backed-up daily.
After problems earlier today I noticed that after a controlled shutdown and start from cool (ie on/off button on PC, not mains power at the wall) the startup took over 10 minutes. Event browser showed error 41 - Kernel Power - "after system crash or lost power unexpectedly", which it definitely hadn't as I was testing a controlled shutdown.
When starting from overnight sleep mode this morning it came up with blue screen and an error mssage something like 'hard disk driver error', or similar (before first coffee so I wasn't really awake). PC wouldn't restart in anything like reasonable time until powered off at wall, after which it struggled up and ran normally for a while. Went out for a couple of hours and on return again the PC wouldn't re-start from sleep mode. Again used the wall power switch to effect the restart and PC and after very slow restart it ran normally. Event log showed Startup Repair ran due to a corrupted registry hive, and reboot used an earlier version.
Checkdisk ran clean and the HP Support Assistant diags just looped for ever.
I then tried a system restart, which worked but took a long time, and then a controlled power down and start from cool which also took a long time as described above. I've temporarily turned off sleep mode so as to keep working.
Question - do I have a transient software problem which might be fixable with Recovery, or failing hardware that should be covered by warranty, and where might I find some hardware diagnostics to show to the supplier? Thanks.

Hello @mikerb,
I have read your post on how your desktop computer is displaying an error message in regards to a Kernel event log, and I would be happy to assist you in this matter!
To further diagnose this issue, I recommend following the steps in this document on Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first". This should help to resolve the critical error message.
Just to be on the safe side, I also suggest following this resource on Testing for Hardware Failures (Windows 8); which should help determine if there is a hardware defect with one or multiple hardware components on your computer.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Kernel-Power Event ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Hello, Currently we are seeing this issue with a couple of our Lenovo T420s laptops with a Solid State Drive. ruffly about 10 or so. The Reboots happen randomly and do not create a dump file. We have contacted Lenovo and they are
not sure why its happening. Since this Crash I set it for Minidump this did not work my next steps will be to Disable Automatic restart on System Failure to see if it brings anything up. I am also looking at using Procmon to dump to a file as well.
If anyone has any other ideas please let me know.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
+ System
- Provider
   [ Name] Microsoft-Windows-Kernel-Power
   [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
   EventID 41
   Version 2
   Level 1
   Task 63
   Opcode 0
   Keywords 0x8000000000000002
- TimeCreated
   [ SystemTime] 2012-02-01T00:02:48.677610900Z
   EventRecordID 8270
   Correlation
- Execution
   [ ProcessID] 4
   [ ThreadID] 8
   Channel System
   Computer LR8K6TLC.cntr.thrivent.corp
- Security
   [ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 129725280988099400
Event 89, Kernel-Power
ACPI thermal zone ACPI\ThermalZone\THM0 has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 371K
_HOT = 0K
_PSL - see event data.
---- Details
+
System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
89
Version
0
Level
4
Task
86
Opcode
0
Keywords
0x8000000000000020
TimeCreated
[ SystemTime]
2012-02-01T00:02:49.270411900Z
EventRecordID
8271
Correlation
Execution
[ ProcessID]
4
[ ThreadID]
68
Channel
System
Computer
LR8K6TLC.cntr.thrivent.corp
Security
[ UserID]
S-1-5-18
EventData
ThermalZoneDeviceInstanceLength
21
ThermalZoneDeviceInstance
ACPI\ThermalZone\THM0
AffinityCount
1
_PSV
0
_TC1
0
_TC2
0
_TSP
0
_AC0
0
_AC1
0
_AC2
0
_AC3
0
_AC4
0
_AC5
0
_AC6
0
_AC7
0
_AC8
0
_AC9
0
_CRT
371
_HOT
0
_PSL
0000000000000000
Thank you.

We have tested and checked both the Bios and firmware of the SSD Drive's
Bios was up to date and no issue
Firmware was also up to date as well.
Users are still experiencing random Reboots.   I tried to capture the issue with Procmon but since the PC shutdown (Goes to a black screen no power at all even when turning the "Automatically
restart" off under Startup and Recovery) No dmp files as of yet. Unable to configure Procdump due to not knowing where the issue is and what is causing it to happen.
Going to replace one of the PC's with a New one with different hardware to see if this resolve the issue. If anyone has any idea's to be able to capture what maybe happening that would
be great.
Thank you.

Kernel Power error after Win 7 and RAM upgrade

Hello,
I posted earlier on the subject of win7 and ram upgrades. I did both and it seemed to go fine. I did the ram first ... replaced a 667Mhz 1gb with a 800Mhz 2gb. A couple of days later the computer just shut itself down and restarted. Since then it has done it another 5 times, seemingly at random. Yesterday I decided to spend some time looking into it and found the 'event log'. All the shutdowns are recorded as 'critical'. A search on the web/here showed other occurences of the fault associated with drivers as much as anything.
After I did the win update I did update almost every driver with ones from this site.
Other than the shutdowns the only issues I have which are of very mild concern are the length of time the fingerprint reader takes to be present and that occasionally the cursor is unavailable for about a minute after logging on. When you try and control it it jumps about anywhere but where you want it to go. I rolled back the alps driver and that seems to have sorted the cursor issue.
So, details of the shutdown from the event log are as follows.
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          16/01/2011 16:21:31
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      (removed by me)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
There's more (I've shown it all below) but it's not that important. When I looked into it I found details of the problem on the microsoft knowledge base. Its described here http://support.microsoft.com/kb/2028504.
I believe I fit into scenario 3 for cause and resolution.
So, it seems that win7 and mixed speed ram may be a problem on some computers ... probably only a tiny number, but it looks like the HP3507 is one of them. I did see somewhere that I could down speed from 667 to 266 which might help with memory compatability but I can't see anywhere on the the insydeH20 bios where to do it. BIOS is version F18 .... upgraded from F15 as part of the Win7/RAM ugrade.
Before I swap back to the 'old' memory I'll see if anybody here can come up with any ideas. It may be that I have to sell off the expensive 2gb memory (ddr2 800mhz 200 pin) for £39.99 from maplin at a bargain price and get 2gb of 667Mhz from somewhere.
The full 'detail' regarding the fault is below.
Bye for now.
Phil
Log Name:      SystemSource:        Microsoft-Windows-Kernel-Power
Date:          16/01/2011 16:21:31
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      (removed by me)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-01-16T16:21:31.187617000Z" />
    <EventRecordID>194889</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Home_Laptop</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Hi DWeiland and Schwede,
Thanks for your replies. Yes I did the runtime engine registry change and also mass compiled the LV7.1 folder and my sourcecode. I still see the problem as I have set the LV adapter as Lv 7.1.1 runtime engine. Now I have changed it to LV7.1 development system. With this setting, it is not giving any error. Thus I don’t see any problem now. The older version of the code had the adapter as the runtime engine for some reason, now I have changed the setting to the development system. I hope that it shouldn’t be a problem.
Thanks again!
Thank you,
Sasi

Logon failure due to an internal error-webi client tool

Hi experts,
I've installed WebI client tool 4.0, when I trying to logon this message appear: Logon failure due to an internal error,
this problem has been addressed before, but could not be resolved [http://forums.sdn.sap.com/thread.jspa?messageID=10751144#10751144|http://forums.sdn.sap.com/thread.jspa?messageID=10751144#10751144]
there is a way to solve this problem?
regards,
Jonathan.

In a Unix environment the version is in the file “AddorRemoveProduct.sh” located in the installation folder of BI4.x
For the updated reference table of the versions / builds and corresponding patch levels, please see KB article # 1602088
BI 4.0 RTM
14.0.0.760
Patch 04
14.0.0.904
Patch 05
14.0.0.918
Patch 06
14.0.0.940
Patch 07
14.0.0.954
Patch 08
14.0.0.970
Patch 09
14.0.0.986
Patch 10
14.0.0.996
Support Pack 1
14.0.1.287
Patch 1.1
14.0.1.313
Patch 1.2
14.0.1.330
Patch 1.3
14.0.1.342
Patch 1.4
14.0.1.360
Patch 1.5
14.0.1.375
Patch 1.6
14.0.1.397
Support Pack 2
14.0.2.364
Patch 2.1
14.0.2.388
Patch 2.2
14.0.2.397
Patch 2.3
14.0.2.416
Patch 2.4
14.0.2.439
Patch 2.5
14.0.2.455
Patch 2.6
14.0.2.481
Patch 2.7
14.0.2.508
Patch 2.8
14.0.2.532
Patch 2.9
14.0.2.556
Patch 2.10
14.0.2.565
Patch 2.11
14.0.2.594
Patch 2.12
14.0.2.619
Patch 2.13
14.0.2.641
Patch 2.14
14.0.2.657
Patch 2.15
14.0.2.682
Patch 2.16
14.0.2.703
Feature Pack 3
14.0.3.613
Patch 3.1
14.0.3.630
Patch 3.2
14.0.3.657
Patch 3.3
14.0.3.678
Patch 3.4
14.0.3.691
Please note that at today FP03 is in RampUp

Logon failure due to an internal error

Hi,
We have installed XI 3.1 SP3 (plus fixpacks) on a server and I am trying to access Web Intelligence on the client machine. I get the error "Logon failure due to an internal error." Any ideas what the problem may be?
I can login into Web Intelligence when on the server directly using remote desktop. I am on SP3 on the client machine but may not be on the same level for fixpacks - will check. Could that be the problem?
I can access the CMC from the client machine.
Thanks

Hi All,
I'll start by describing the basic logon connections made by all the client tools when connecting to a Business Objects CMS. From this hopefully it will help resolve the kind of issues described here.
------------------Background------------------
The CMS has a port number (6400). This port number is actually the port number of the name server. This name server stores the name, type of server, hostname and port for all the BusinessObjects servers that exist in the cluster. Whenever a program (such as a client tool) needs to know how to connect to a particular server, the name server will reply with the hostname (or IP) and port number to connect to. When each Business Objects server process starts it will register with the name server and tell it what its connection info (hostname and port) are.
In the case of a client logon it will first connect to the name server and then request the information to connect to the CMS service - (note that the name server and the CMS service are two logicial and seperate functions that the CMS process performs). The CMS service actually runs on the request port of the CMS.
------------------Cause of Logon Failures------------------
If you have no explicitly configured it, the hostname returned for connection could be the fully qualified name OR the short hostname of the machine and the port number will be random (and change each time the process is started). The client ALSO needs to be able to connect to the hostname and port returned by the name server to continue processing. If it can't then you will receive a logon error - in designer/desktop intelligence this will appear as a 'Transport Communication Error' in the deatils of the error message.
------------------Example------------------
You initially connect to boeserver.mycomp.com:6400. boeserver.mycomp.com is a DNS name that the client computer can resolve and the port 6400 is open through the firewall. The client connects to the name server (within the CMS process) and requests the connection information for the CMS services but these have not been explicitly set in the CMC->Server->CMS->Properties page.
The response from the nameserver might be to connect to the short name of the host: boeserver on port 54393 (or some other random port number). You will get a logon error if EITHER the hostname boeserver cannot be resolved (which can be quite common when the boeserver machine is in a different subnet) OR there is a firewall blocking the connection port (54393 in this case).
------------------Resolution------------------
Go to the CMC->Server->CMS->Properties page. Here there is a section where you can specify the hostname with with each business objects server will give as the hostname (or IP address) and port (request port) that it can be contacted on. In the example below I have said that it should be contacted on the fullyqualified name and on port 6401. Again 6401 would need to be open through the firewall.
No two servers can have the same request port. As you can see in the screenshot I have specified to connect to the CMS service on 6401 using the fullyqualified hostname boeserver.mycomp.com and finally that the name server port is the default 6400.
As mentioned previously there may be also other BOE servers that similar settings are required for, depending on the actions you are performing - e.g. IDT and designer need access to the input file repository server to input/export universes, WebiRich Client also should have access to the Output File Repository Server. Client tools should also have access to the Adaptive Processing Server that is running the Client Auditing Proxy Service so that any actions are audited.
One extra thing that can cause a block on the port number, other than a regular corporate firewall is the security on the server machine itself (e.g. the Windows firewall on the server can block incoming requests if there is not an expection created.
Regards,
Graham

Test-pstnoutboundcall failure 500, The server encountered an unexpected internal error

Hi,
We have a Lync 2013 pool, Front end colocated with Mediation server.
have trunk configured to CUCM. I'm able to receive PSTN calls, however cannot dial PSTN number.
While using test-CsPstnOutboundCall receive the following SRV record error.
Target Fqdn : lync2013pool.domain.com
Result : Failure
Latency : 00:00:00
Error Message : 500, The server encountered an unexpected internal error
Diagnosis : ErrorCode=1008,Source=sip.domain.com,Reason=Unable to resolve
DNS SRV record,domain=p
Microsoft.Rtc.Signaling.DiagnosticHeader
i can confirm that we have SRV record for _sipinternaltls._tcp.sipdomain.com

Hi AlinIliescu,
You can run the command with the Verbose parameter to get the detailed activity.
Please make sure you use an existed Lync account to test.
Make sure this user is Enterprise Voice enabled and assigned the related voice policy.
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support

Internal error in IGS0, US. COMMUNICATION FAILURE (RFC: GIS_GEOCODE_DEST:G

Hi
when we are trying to update Communication data of an external candidate..
We are getting this error message...
Internal error in IGS0, US. COMMUNICATION FAILURE (RFC: GIS_GEOCODE_DEST:Geocode)
Please let me know how to fix this error...
Thanks
Raghu

Hi,
I think you might have using SICF to test web service.
To test the same you need J2EE instance.
go to transaction
WSADMIN ->administrative settings and enter the j2ee server address (http://server.domain.com:port) and then click on your service and click test.
if you dont have a j2ee instance, you can use some free third party tools to test your WS.
goto this URL to get webservice studio
http://www.gotdotnet.com/Community/UserSamples/Details.aspx?SampleGuid=65a1d4ea-0f7a-41bd-8494-e916ebc4159c
*******please reward points if the information is helpful to you*************

Fail error when opening cd and dvd: 'director player error: internal error: unexpected failure while compositing bitmap 5 of PLAYER-CAST 2'. How do I fix this?

I have a new laptop acer aspire e17, running windows 8.1. I have downloaded flash, shockwave and java. Everytime i try to run an interactive cd i use for study, the error message in the title comes up.
'director player error: internal error: unexpected failure while compositing bitmap 5 of PLAYER-CAST 2'
I have checked that all the browsers on my computer support shockwave (the cartoon is playing on chrome, mozilla and IE).
The interactive cd and dvds work on other laptop, not working on this one.
How can I fix this?
Thanks.

It will now play audio cds and dvds. The computer asks me what to do with them first. The problem is still the cd i use for study. Its is an interactive cd - it is its own application - clicking on images and animations to teach vowel sounds, sentences etc.
The disc works on my other laptop, which is running in windows 7. All discs are recognised by my windows 7 and 8.1 dvd/cd player/writer, but when the title page for the interactive cd pops up on windows 8.1, the director error message pops up and the homepage shuts down with the message.
I feel like Im sure there is a package or a patch I can download to fix this issue, I just need to know what. Please help.

SMIBIOS Failure & Wreless Internal Error Kernel Power

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