SMOHQUEUE - Status of Queue Demon on Hold

Hi Experts,
I'm not able to replicate the materials from R/3 to SRM,earlier i was successfull in performing this task,but after sometime there seems to be a problem,but when checked in the the transaction SMOHQUEUE ,system displays the message as Status of Queue Demon on Hold,even after releasing the queues still the same error being displayed,i've scheduled a job as per the note no 681516 but still the problem persists,please advice.
Thanks and Regards,
Sathya kumar.

Hi
What all error logs are coming in RZ20 and SLG1 Transactions in this case. ?
Please refer to following OSS notes as well.
895863 Realignment queue in HOLD status for no apparent reason
970292 MIP implementation, source code corrections and corrections
453882 Parallel processing of the R&R queues
1014410 MIP Queue framework conversion: Migration of queue entries
480543 CRM MW R&R queues in status STARTING (no processing)
1001051 New queue framework: Queues do not exist
1012140 Extract during activation of 'Initially Inactive' sites
1011874 Generation error in the realignment service
1005561 Lock reset with resource bottlenecks in MIP queues
752584 SMOHQUEUE: Retry with technical errors when setting locks
794569 Short dump with detail display in SMOHQUEUE
762261 Addition to Note 638617 and 638628
655417 EXTRACT queue hangs with reference on ST22
624921 Activities after a system start (R/3 or CRM)
Keep me posted.
Hope this will help.
Please reward suitable points, incase it suits your requirements.
Regards
- Atul

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R&R Queue Demon is hanging in status STOPPING

Hi folks,
I'm currently facing a problem I don't seem to cope with so I hope you may be able to help me. Here we go:
I implemented the SAP CRM Groupware Integration into a CRM 5.0 SP6 system. At first it worked quite well.
But today I encountered a problem with the R&R Queue Demon (tranaction SMOHQUEUE):
I wanted to stop and restart the demon by hitting the corresponding buttons "stop queue demon" and then "start queue demon". But I did not get that far.
Once I pressed "stop queue demon" and then the "refresh" button, the queue demon seems to be stuck in status STOPPING. And I don't seem to find a way to get the demon into status HOLD in order to be able to start it once again. It does not react to my input (i.e. pressing the two buttons I mentioned above).
So when I press "stop queue demon", it says "stopping queue demon successful. press refresh", but when I press "refresh", it's still in status STOPPING.
And when I press "start queue demon", it says "starting queue demon not necessary. already started." which is unfortunately not reflected in the status of the queue demon.
So what can I do to get the demon into status RUNNING again? Is there a way to reset the demon without having to restart the entire server?
Thank you in advance for you help!
best regards
Alex

Hi all,
I was able to solve this problem by deleting a lock entry (transaction SM12) in client 000 which seemed to have blocked the queue demon as described above. After deleting this entry the queue demon switched back to status HOLD and could be restarted immediately. Now it's running again.
But usually you should not delete any lock entries without knowing exactly what it's all about.
I hope this is helpful for others facing the same problem.
regards
Alex

Starting Queue Demon and Queues SMOHQUEUE

Hie FELLOWS
In transaction SMOHQUEUE, when I click Start Queue Demon, I am getting the error an RFC connection error to do with SAPCRM_MW_RR_000, it says Queue Demon could not start because of rfc SAPCRM_MW_RR_000 error, either name or login incoreect. But whist testing I went to sm59: SAPCRM_MW_RR_000 and removed rfcuser, the password and the client, then it started successfully.
Would anybody know the reason why? If so could you please explain, and could you also highlight to me the effects of my removing rfcuser, the password and the client in sm 59.
Will reward maximum points

Hie Devie
I spoke to one of our basis guys about the error I was facing, and they told me that every client has a default client from which they copy, which is the client 000. So it is within this client that you are supposed to create your RFCUSER with the recommended password which is LOGIN. These are the parameters that you will then use for Creating RFC Destination for Replication & Realignment (Clt 000) SAPCRM_MW_RR_000.
With respect to the effect I am not too sure really, but I suspect your queues in TC SMOHQUEUE will be in status Released or on Hold, and not in Running.
I tried and it worked.

SMOHQUEUE: Starting queue demon not successful

Hi
I am performing the configuring settings in CRM and ECC. I am facing few problems, could you please help me overcoming these challenges:
1. In CRM, when i tried to Start Queue Demon in txn code: SMOHQUEUE, I am facing the following error:
"Starting queue demon not successful. Error during aRFC (SAPCRM_MW_RR_000:Error during the retrieval of the logon data store)".
2. In ECC, in SMQ1, if i double click on R3AD_BUPA48, it shows:
Destination: vqdisu_QAE_30 (Destination should be CRM but showing ECC - where can i change the Destination)
Status: SYSFAIL
Logical system changed, see SAP Note 588701
How can i overcome these problems.
Thanks

Hi,
For issue # 1 : Maintain a destination SAPCRM_MW_RR_000 in transaction SM59 according to note 305881.
For # 2 : This error may occur post client copy if somehow BDLS was not run properly. If you see an entry in CRMPRLS in ECC and CRMMLSGUID in CRM and they're fine, the issue might still be there. So delete CRMPRLS on ECC, reset the queue and execute.
A new entry in CRMPRLS would be populated automatically.
Tnx.

Q.Status is "Queue stopped"

I am using ECC 6.0 and XI 7.0,
While testing messages in XI, in SXMB_MONI, I am getting "Q.Status" as Queue stopped for lot of messages. What could be the possible reason for this??
Thanks in advance

Hi,
In the SMB_MONI, goto the Column showing the queue name and drill down. If the queue is stopped due to errored out message you will be able to see the details.
you can take corrective actions accordingly.
1. If the queue is not registered then register it again.
2. try to reporcess the errored message
3. see if it's not critical to delete the message so that the rest of the message can get processed.
Regards
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Agents getting kicked out of Talking status to ready status on Queue calls

Hello All,
We have an odd problem. Some of our agents are complaning that they are randomly getting kicked out of talking status and going into a ready state while on a queue call.
For example an agent will be on a queue call and talking and UCCX will put them into a ready state while having recieved a call from the queue and still on that queue call.
On the agent phone there are two extensions (7945 IP Phone). Extension 2110 which is the queue number and 2500 which is a extesnion that is shared on several diffrent phones by the agents. 2110 is set to 2 calls and set to 1 as a busy trigger. 2500 is set to 4 calls and busy trigger of 2. Both extesnions are not part off any hunt groups and 2500 is the only one that is on several diffrent phones.
The agents do use extension mobility to sign into the phones since they rotate desks. We are running the enhanced version of contact center express System version: 8.5.1.11003-32.
The agents are using the cisco desktop agent.
Thanks for any help or advice,
Dan

Hi Dan,
Unsupported Configurations for Agent Phones
The following configurations are not supported for agent phones:
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•A Unified CCX extension assigned to multiple devices.
•Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)
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•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.
•Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.
•No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.
•The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.
•Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.
•Configuring the Unified CM intercom feature.
•Configuring the hold reversion feature.
Agents are not moved to "Not Ready" state by "Dropped Event" in workflow in case the agent got reserved for next call.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
Hope this helps.
Anand
Please rate helpful posts !!

Status of queue in case of rollback

Hi All, Suppose in a distributed transaction which involve 1) receive 2) database interaction and 3) send. Now for any message msg1 received in step1 , step 2 that is database interection results in some exception which will result in overall rollback. So what wil be the status of message msg1. will be it still in queue. I think its should be as that will mean msg reliability:)...but i am not able to make it work. msg is never received by the application. I have tried it as a MDB and a java application. but same result.. I want the message to be recived again and it has to be a synchronous implementation that is Queue. Can anybody suggests what could be the problem in my code or how it can be implemented.
REgards Akhil Nagpla

Hi,
After the global transaction has aborted, msg1 have to be reinserted in its original queue. However, if the queue contains other messages the delivery of msg1 could be delayed but msg1 must be eventually redelivered. You said that you tried to run a client application program outside a MDB, I can have a look at your code if you want to email it to me.
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http://www.arjuna.com

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Hi friends,
My scenario is from Peoplesoft -> XI -> BI
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Thanks ain advance,
Neena John

Hi Neena,
Go to SXMB_ADM -> Manage Queues -> Register Queues
More on queues
XI : How to Re-Process failed XI Messages Automatically
Run the report RSXMB_REGISTER_QUEUES and register the queues
Run the report RSXMB_RESTART_MESSAGES for restarting ur messages
Refer this:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/20bb9649-e86e-2910-7aa9-88ed4972a5f6
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My BDOCs(transaction smw01) are all waiting with yellow status

I don't know why my BDOCs(transaction smw01) are all waiting with yellow status. Shouldn't they be automatically transfering data to my data source. If i manually process the BDOC then data goes to the datasource which can be seen via transaction RSA3. Help?

Hi Kaushal,
I am also facing the similar problem as Prakash, I don't know why my Bdocs are all waiting with yellow status in smw01.I followed your steps but in SMOHQUEUE the status of the queue demon is Hold because of this the status of Bdocs are yellow.If yes would you pls tell me the steps to turn it to green.If i manually do(Reprocess or register that queue in smqr) everything is working fine but is there any way we can turn Bdocs from yellow to green automatically.I appreciate it in advance. If you find any doc. pls fwd it to [email protected]
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With Regards
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Hi All,
While making delta changes to business partners I find that the BDoc's are going into an intermediate state. When I check the Inbound queue in CRM the queues seem to get into a 'READY' status, if I unlock these entries in smq1, or if i reprocess the BDOC, things are working fine. However the delta changes are not taking place automatically.
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If i click on start queue demon, it goes into running status, and i am unable to change it to released status.
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Regards,
Thiru

I have the same problem. Did you solve?
Regards,
Lyda

Queues on Hold in Cockpt (SMWP), but Running in SMOHQUEUE

Dear Gurus
In the **** pit when I go to Runtime> CRM Middleware R&R Queues>Status of R&R Queues>Queues on Hold. The status is Red with the description SUBCHECK on Hold.
When I right click on the red button and go to the Analysis tool, the Status of the Queue Demon is Running, whilst the statuses of AC_EXTRACT,EXTRACTBLK, EXTRACT, REALIGN and SUBCHECK are all Released.And the Number of Entries and Active Tasks are 0 for each of these queues.
I go back and right click, and go to Node Status Detail, and there is a whole list of
red alerts all with the Context: CRM Middleware R&R Queues, Object name: Status of R&R Queues, Short Name: Queues on Hold (000), and Status: Active but the alert texts are different.
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If it says Queues on Hold (000) then the queues in client 000 are on hold, not those in your actual working client. They should be started there as well (in SMOHQUEUE if you uncheck the checkbox actual client just below the queue demon, they are shown as well).
Regards, Kai

Purging EOIO messages with status "Holding" at the adapter level in XI.

Hi,
I want to purge a set of messages (some 800) with status "Holding" at Adapter level in RunTime Workbench. I have gone through the blog "/people/stefan.grube/blog/2006/04/27/how-to-deal-with-stuck-eoio-messages-in-the-xi-30-adapter-framework which explain the way to reprocess the messages which are stuck in EOIO so that the rest in queue are processed but is there a way to purge a large number of messages in a EOIO queue which are holding for long, at the adpater framework level thorugh some option in Runtime workbench or Visual Administrator of J2EE server on which XI is running ?

Hi Gourav,
What do you mean by delete files from folder.
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Hi Experts,
I am working on a IDOC to file Scenario.
Sometimes the scenario works perfectly and the files are generated successfull
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HI,
Holding state says that your QOS is EOIO.
If any message is not processed successful,
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Warm Regards,
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Hi Bhavesh,
I am getting a PO file from source system which contains data and control record. But target system expects two different files for data and control. So in mapping program I have done this.
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SMOHQUEUE - Status of Queue Demon on Hold

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