SMS capabilities on Fusion CRM - Sales & Marketing cloud

Wanted to know if the Fusion CRM - Sales & Marketing cloud supported sending SMS to users out of the box...
If so, what kind of configuration effort does it require - just some basic SMPP settings or some heavy integration with SMS vendors ?
Thanks in advance.
Regards,
Nakul

Nakul,
I can confirm that out of the box this is not supported and would require some Integration to be created for this. Internally we have just completed a proof of concept with Oracle on this. Oracle has confirmed that they are introducing SMS into Marketing but with the Eloqua purchase im not sure where this sits now.
Jono

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CRM SALES Hardware Required.

Dear Friends:
My organization is in the process of implementation of CRM Sales 7.0 in Phase-I & eCommerce (Web-Channel) in Phase-II.
1. Can you please suggest me the HARDWARE Configuration required for both the applications . It is a MID -SIZE company.
2. Will there be different Dev & PRD Servers for Implementing CRM SALES, Marketing, Services, & Web Channel.
There will be MAX 20 Users on DEV Server & MAX 100-150 Users on PRD Server.
An early help will highly be apprciated.
| Regards | Pradeep |

Hi
Please find the answers below:-
1. Can you please suggest me the HARDWARE Configuration required for both the applications . It is a MID -SIZE company.
>> 1. CRM 7.0 Server
2. ECC Server (Version 6.0) and again not sure if you going to use it or already you have the same implemented in your organisation
3. TREX Server will be required if you going to use the WEB CHANNEL
4. JAVA Server will be required as JAVA will be extensively used in WEB CHANNEL.
5. Netweaver administrator need to be configured from WEB CHANNEL Perspective.
There are SAP Documents such as CR100 (General CRM) and CR800 for WEB CHANNEL requirements. These documents will highlight the server requirement.
The below link, though OLD enough, will give a fare idea about the architecture:
http://csc-studentweb.lr.edu/swp/SAPPM/CaseStudies/Chapter%2007%20--%20Engaging%20the%20SAP%20Solution%20Stack%20Vendors/mySAP%20CRM%20Architecture%20Guide,%20White%20Paper%20by%20Compaq.pdf
2. Will there be different Dev & PRD Servers for Implementing CRM SALES, Marketing, Services, & Web Channel.
>> Within one development server you can configure CRM Sales Marketing, Service and web channel scenarios. You obviously need to have a seperate server as your production server. Development server will be used to configure the scenarios, do a business specific development. Testing will be done on development server and then if everything is ok, these changes will be moved to production server
Hope this will help
Regards

SAP CRM Sales or Service or Marketing Professional Certification Exam

Dear Experts,
I have Experience in SAP ABAP and BW .
I want to write SAP CRM Professional Certification Exam.
But my Question is in which CRM module(Sales/Service/Marketing), I should do the certification.
I mean which would be useful in my career.
Please let me know.
Thank you.
Regards
Sam

As you know in ERP, BW is cross system, in CRM happens the same, fristly I would ask myself in which ERP process where I was more involved. If I dealt with docuemtns (business transactions) I would go for SAP CRM Sales, if my vision is wider (MM, FI, CO) and not so focused on the SD area I would go for the services.
In your situation I would go for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 and forget about the "Professional" ones.
https://training.sap.com/shop/certification/c_tcrm20_72-sap-certified-application-associate---crm-fundamentals-with-sap-…
Cheers!
Luis

Access to Test/Trial Fusion CRM Cloud Environment

Hi , I am Siebel Developer from past 8 years. I want to learn Fusion CRM now by myself. How can I get trial access or some test environment access where I can get my hands dirty.

Virtually impossible for now. It should be available mid next year.

Need Help: Not able to invoke fusion crm webservice using SOAP UI

Hi,
I am trying to invoke fusion crm webservice by using SOAP UI, but I am getting Invalid seccurity tocken exception.
I have followed below steps specified in the oracle support document.
In Soap UI, Go to File>Preferences ,select the "HTTP Settings' tab on the lower left panel, then select the checkbox 'Authenticate Preemtively'.
2. From the wsdl extract the content from above wsdl between the tag/elements <dsig:X509Certificate> and </dsig:X509Certificate>
3. Create a file called certificate.cer ( in local Drive) with above encrypted data enclosed between -----BEGIN CERTIFICATE-----   and -----END CERTIFICATE-----, file content shown below ( note: encrypted data
    for example
    -----BEGIN CERTIFICATE-----
MIICCzCCAXSgAwIBAgIETy
    -----END CERTIFICATE-----
4. Identifiy the java.home of SOAP UI , navigation (Help – System Properties) ,example ( it may be something like D:\SOAP UI download\soapui-4.5.1\jre)
5. Find the location of cacert file in SOAP UI ( example D:\SOAP UI download\soapui-4.5.1\jre\lib\security\cacert)
6. Use following keytool command to add the certificate file certificate.cer into keystore cacert , sample command given below for reference
   keytool -importcert -alias rcpt-key-alias -file "D:\certificate.cer" -keystore "D:\SOAP UI download\soapui-4.5.1\jre\lib\security\cacerts"
   at command prompt when prompted enter password as changeit
7. Restart SOAP UI and create a new project with https version of WSDL of organizationService
8. In SOAP UI , in Auth tab , provide the user name and password.
9. Invoke the Webservice
I have used following request XML in SOAP UI
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://xmlns.oracle.com/apps/sales/opptyMgmt/opportunities/opportunityService/types/" xmlns:opp="http://xmlns.oracle.com/apps/sales/opptyMgmt/opportunities/opportunityService/" xmlns:rev="http://xmlns.oracle.com/apps/sales/opptyMgmt/revenues/revenueService/" xmlns:not="http://xmlns.oracle.com/apps/crmCommon/notes/noteService" xmlns:not1="http://xmlns.oracle.com/apps/crmCommon/notes/flex/noteDff/" xmlns:rev1="http://xmlns.oracle.com/oracle/apps/sales/opptyMgmt/revenues/revenueService/" xmlns:act="http://xmlns.oracle.com/apps/crmCommon/activities/activitiesService/" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:soap="soap" xmlns:ns1="http://xmlns.oracle.com/apps/fnd/soaprovider/plsql/fnd_user_pkg/">
   <soapenv:Header>
      <fmw-context xmlns="http://xmlns.oracle.com/fmw/context/1.0"/>
      <wsse:Security soap:mustUnderstand="1">
         <wsse:UsernameToken>
            <wsse:Username>userName</wsse:Username>
            <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">Password</wsse:Password>
         </wsse:UsernameToken>
      </wsse:Security>
   </soapenv:Header>
   <soapenv:Body>
      <typ:createOpportunity>
         <typ:opportunity>
            <opp:BudgetedFlag>1</opp:BudgetedFlag>
         </typ:opportunity>
      </typ:createOpportunity>
   </soapenv:Body>
</soapenv:Envelope>
It would be great help if someone guide me on this...
Thanks & Regards
Samanta Mishra

For reference here is an example of a SOAP envelope I commonly use with SOAP UI to "query" employee data from HCM:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://xmlns.oracle.com/apps/hcm/employment/core/workerService/types/" xmlns:typ1="http://xmlns.oracle.com/adf/svc/types/">
    <soapenv:Header>
        <wsse:Security soapenv:mustUnderstand="1" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
            <wsse:UsernameToken wsu:Id="UsernameToken-2" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
                <wsse:Username>username</wsse:Username>
                <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">password</wsse:Password>
                <wsse:Nonce EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary">jwCzGGijT90Wml6eZe4cxg==</wsse:Nonce>
                <wsu:Created>2012-07-04T06:49:48.981Z</wsu:Created>
            </wsse:UsernameToken>
        </wsse:Security>
    </soapenv:Header>
    <soapenv:Body>
        <typ:findWorker>
            <typ:findCriteria>
                <typ1:fetchStart>0</typ1:fetchStart>
                <typ1:fetchSize>1</typ1:fetchSize>
                <typ1:filter>
                    <typ1:conjunction>And</typ1:conjunction>
                    <typ1:group>
                        <typ1:conjunction>And</typ1:conjunction>
                        <typ1:upperCaseCompare>false</typ1:upperCaseCompare>
                        <typ1:item>
                            <typ1:conjunction>And</typ1:conjunction>
                            <typ1:upperCaseCompare>false</typ1:upperCaseCompare>
                            <typ1:attribute>PersonNumber</typ1:attribute>
                            <typ1:operator>=</typ1:operator>
                            <typ1:value>123456</typ1:value>
                        </typ1:item>
                    </typ1:group>
                </typ1:filter>
            </typ:findCriteria>
            <typ:findControl>
                <typ1:retrieveAllTranslations>false</typ1:retrieveAllTranslations>
            </typ:findControl>
        </typ:findWorker>
    </soapenv:Body>
</soapenv:Envelope>
This example works fine for our Fusion Applications Cloud test instance, without any SSL setup or setting credentials on the request properties as the target service supports policy without message protection.
Based on the your steps your service has message protection policy, so the above will not work rather you need to do additional configuration. Please check the policy on your service to confirm how the call needs to be made. Here are few links and documents:
"How to invoke Fusion Application TCA webservice from SOAP UI (Doc ID 1496071.1)" documents how a service with message protection can be called from SOAP UI. Your steps seem identical so presumably they are based on this document.
"Oracle Fusion Sales Cloud Web Services (Doc ID 1354841.1)" contains information about the CRM web services including examples on the certificate import and sample payloads.
Please provide:
The security policies defined on the service (check the wsdl)
The exact error message the you get
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

While consuming Fusion CRM web service in ADF mobile throwing an error

Hi,
I am developing ADF Mobile using JDeveloper
11.1.2.3 and consuming Fusion CRM ADF Web Services.
While executing CRUD operations with these web services
in ADF mobile app, I am getting SOAP response as *Error in getting response
and got result nothing *.
And also noticed as using JDeveloper ADF mobile App, unable to create URL service
Data Control - REST based for FUsion CRM web services. Where as I am able to
create SOAP based web services data control. It' strange or surprise.
Did anyone face the above problems. Kindly let me know any suggestions or
samples to the below contacts
Regards
Bhaskara Reddy S
00919008466722
bhaskara.sannapureddy at Crmit.com

Dear Frank,
Based on below links, Fusion CRM also supports REST also apart from regular SOAP Web Services.
http://niallcblogs.blogspot.in/2012/10/204-calling-rest-service-from-fusion-crm.html AND
http://docs.oracle.com/cd/E15586_01/fusionapps.1111/e20388/F412758AN17B21.htm
(For e.g one of linked in profile :http://www.linkedin.com/in/minalkhodani , many teams are developing using SOAP & REST)
Designed and developed integration services using SOAP and REST web services for Oracle Fusion CRM Marketing Modules.)
When creating URL based data control, getting an Error as "Forbidden" , (Does it mean NOT SUPPORTED??) . Kindly advice.
I am calling WEB SERVICE thru SOAP in AMX PAGE code as below after creating Web Services Data Control from ADF Mobile UI thru JDeveloper IDE.
== CODE SNIPPET OF AMX PAGE CALLING SOAP FUSION CRM WEB SERVICE =======
<?xml version="1.0" encoding="UTF-8" ?>
<amx:view xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:amx="http://xmlns.oracle.com/adf/mf/amx"
xmlns:dvtm="http://xmlns.oracle.com/adf/mf/amx/dvt">
<amx:panelPage id="pp1">
<amx:panelFormLayout id="pfl2">
<amx:inputText value="#{bindings.name.inputValue}" label="Person First Name" id="it1"/>
<amx:inputText value="300000001210220" label="Person Object Id" id="it2"/>
</amx:panelFormLayout>
<amx:facet name="header">
<amx:outputText value="Create Person in Fusion CRM" id="ot1"/>
</amx:facet>
<amx:facet name="primary">
<amx:commandButton id="cb1" text="Back" action="__back"/>
</amx:facet>
<amx:facet name="secondary">
<amx:commandButton id="cb2"/>
</amx:facet>
<amx:panelFormLayout id="pfl1">
</amx:panelFormLayout>
<amx:outputText value="#{bindings.message.inputValue}" id="ot2"/>
<amx:outputText value="#{bindings.code.inputValue}" id="ot3"/>
*<amx:commandButton actionListener="#{bindings.createPerson.execute}" text="createPerson"*
*disabled="#{!bindings.createPerson.enabled}" id="cb3"/>*
<amx:iterator var="row" value="#{bindings.personParty1.collectionModel}" id="i1">
<amx:panelLabelAndMessage label=" 300000001210220" id="plam2">
<amx:outputText value="#{row.PartyId}" id="ot5">
<amx:convertNumber groupingUsed="false"/>
</amx:outputText>
</amx:panelLabelAndMessage>
<amx:panelLabelAndMessage label="#{bindings.name.inputValue}" id="plam1">
<amx:outputText value="#{row.PersonFirstName}" id="ot4"/>
</amx:panelLabelAndMessage>
</amx:iterator>
</amx:panelPage>
</amx:view>
Regards
Bhaskara Reddy

Trasanction Codes used in Sales & Marketing Modules

Hi All,
Please provide important Transaction codes (T Codes) that is been using in Sales & Marketing modules for solving the
Support It Ticket for CRM.
Please let me know which are the area's that are using into.
eg: Sa38 is ABAP reporting
Sm37 : background jobs.
Please do reply so that i would be helpful for me,
Thanks in advance
Prajith P

Hi Prajith
Hope the below transaction codes in CRM will be helpful.
Transaction Code - Description
SE19 Badi implementation
SE93 Transaction code check
smw01 workflow
Crm_Erms_mailforms Forms
SWDD ERMS Rule modler workflow
SE 18 BADi creation
SE19 Badi implementation
se11 tables
SE38 Functional module reports/fields display
se11 crmd_orderadm_h
SE16 TC
TSTC
SE93 Application Component - get there displayed all transaction codes for example crm-md-bp
CRMD_ORDER - creating marketing sales and service transactions
BP - BP
CRM_MKTPL FOR search campaigns deals
sost-transmissionRequest forms
scot -administration system status
CRM_UI_FRAME: Access BSP WD work bench
BP -Business Partner (Creation/View/Modification)
CIC0 -Customer Interaction Centre
CRMD_ORDER - CRM Transaction (Create/View/Modify)
SPRO - Configuration related settings
CRMD_CALL_LIST-Create/ Maintain Call list
IB51 / IB52 / IB53-Ibase Creation / Change / View
COMMPR01-Maintain Products
PPOSA_CRM-Display Organizational Model
SBDM-Bdoc maintenance
SMOEAC- Administration console u2013 CRM Middleware
SMQ1,SMQ2 Queue monitoring transactions for inbound and outbound queues.
SMW01 Transaction for monitoring bdocs.
MIddleware t-code
Transactions Transaction Codes
Work process overview SM66
CPU and memory consumption ST06
SAP memory and buffers ST02
Database performance counters ST04
Memory consumption per user SM04 (on each application server)
Table call statistics ST10
CPU & Memory Consumption on IPC Server OS07
CRM Inbound Queue SMQ2
CRM Outbound Queue SMQ
Monitor Load R3AM1
Define Request R3AR2
Run Request R3AR4
Request Business Partner CRMM_BUPA_MAP
Send Business Partner CRMM_BUPA_SEND
RFC statistics (client and server) ST03
Errors in transactional RFCs SM58
BDOC Statistics SMWMFLOW
Response time statistics ST03 & STAD
Error Tracking SMWP
Q-Out Scheduler SMQS
Q-In Scheduler SMQR
Bdoc Error Tracking SMW01 & SMW02
Short Dumps ST22
Admin Console SMOEAC
Process Overview SM50
User List AL08
Data Integrity Manager SDIMA

Upgrade CRM Sales -- Professional

A client originally purchased 10 Professional seats and 10 CRM-Sales seats. There is only one system defined for this installation. Needing more transaction capabilities, the client recently upgraded one of the CRM-Sales seats to Professional. Effectively, the goal is to reduce the CRM-Sales to 9 and increase Professional to 11.
After purchasing the upgrade, the Contractual Information in the License Key Request section of the portal shows:
User Type                          Licensed Requested
AddOn Access License               110      4
Professional User                  10       10
CRM Sales User (Standalone)        10       10
CRM Service User (Standalone)      2        2
Upgrade CRM Sales --> Professional 1        0
In order to deploy the additional professional seat, I've requested a new license with 9 CRM-Sales and 11 Professional. However, I get a "number of licenses users exceeded" message and only a temporary license is issued.
I have searched the Notes and the licensing documentation, but cannot determine how to claim the "Upgrade CRM Sales --> Professional" contract category so as to enable the additional Professional seat.
Any help would be appreciated.
Dave

Peter & M, thanks to both of you for your responses.
M, I don't believe you need to delete the production system in order to generate a permanent license. When I first generated the license with the additional user, and then found that it was only a temporary license, I was able to regenerate a permanent license by simply reducing the professional seats back to the original value.
Peter, yes, I confirmed that the license was indeed a temporary one. We're now pursuing it as an administrative issue with SAP.
Thanks,
Dave

Difficult question in CRM Sales analytics

Hi,
we have enterprise Portal 6.0 with CRM Business package and BW3.5 with CRM Business content. Our perticular interest is CRM Sales and to enable the analytics related to Portal Role "Sales Manager".
The following( some examples) are the BW Web template accesses by the Portal and any detail info/understanding/ BKM is welcome in this.
SALES Performance analytics
1> 0TPL_0CRM_OVERVIEWANALYTICS     for overview
2> 0TPL_0CRM_SM_FINANCE            for Finance
3> 0TPL_0CRM_SM_CUSTOMER           for accounts(customer)
Is there any documentation regarding this perticular role( Sales Manager)??
Thanks
Arunava

AHP,
Thanks for your response. I was trying to open the above mentioned web template in the web app designer , but I get the following error
"The selected Web Template contains the following HTML error, non supported web itemm, or is not designed to be edited with the Web Application Designer..
Use the "Upload to server" mor "download from server" and edit the web template in an external HTML editor"....
How do I know which query or Query view this Web Template is referring to?
I didn't find the CRM web templated through the help.sap.com and also in the service market place in the "Analysis scenarios' I couldn;t open the document for the sales analytics. Can you help?
   Thanks
Arunava

CRM Sales training Material

Hi,
Please help me understand for CRM Sales is the CR300 is latest training aterial or do we have ay other training material available.
I need to understand latest training material available for CRM sales and Interaction Center
Thanks
Gurusaran

Hi again,
this is training material CR410 Interaction Center WebClient in CRM (Col92)
Everything could be found on our service market place
http://service.sap.com/trainingcontent
Best regards
Rene Markytan

Oracle Sales & Marketing in Rel. 11

Hi memebers,
Q. If we can map Oracle Applications Release 11 with Oracle Applications Release 11i, What would be the exact modules in the current release that correspond to Oracle Sales & Marketing Rel. 11.
Thanks.
Ihab

That's a good question. I haven't heard anything official from Oracle yet, but here's my feeling:
Clearly, the upgrade path from OSM 11 to 11i should include
- CRM Foundation
- Oracle Sales
- Oracle Marketing
The confusion comes with the Online products. It seems that Sales Online and Marketing Online are separate products. But then, they are often referred to as the user front end, while the Sales and Marketing modules are the setup/administration pieces. If this is the case, then the upgrade path should also include the Online packages since the end-user interface is kinda important.

Relations ship between ADF and Fusion CRM

Hi,
Currently I'm in need of a clarification and thus posting this query. I'm currently being trained in Oracle ADF. I wanted to know if my training is useful to work in Fusion CRM in anyway?
Thanks & Regards,
Faiyaz

Hi
In the table CRMM_BUT_LNK0141 youll have a mapping between the PARTNER_GUID and SET_GUID.
Get the SET_GUID corresponding to the PARTNER_GUID and
in the table CRMM_BUT_SET0140 you can get the Sales Office,Sales Group etc by giving the SET_GUID.
Ranjit

SAP C4C and Adobe Marketing Cloud... Path?

Hello Community,
I´m very much interested in knowing whether there is any path or roadmap for the integration between SAP C4C, guessing the SAP Cloud for Marketing component and the Adobe Marketing Cloud solutions, as it was somehow announced at SAPPHIRE.
Your comments much appreciated
Jose A. Hernandez
myCloudDoor

Initial integration is in the Marketing Performance Dashboard - currently possible based on a flat file download from Adobe Analytics and automated upload into Customer Insight for Marketing dashboard in SAP Cloud for Marketing. Further near real-time automated synch planned for 1408. See the 1405 rollout demo video at C4M@1405 - YouTube. Also checkout the roadmap at www.sapc4m.com for Social and Web Campaign execution via Adobe Social and Adobe Web Experience. You can refer to the Adobe Marketing Cloud capabilities at Marketing and Commerce Jam Community

Now available - Adobe Marketing Cloud community forums

We are excited to announce the launch of our new support community for the Adobe Marketing Cloud solutions, including Adobe Experience Manager (CQ).
http://help-forums.adobe.com/
This forum is now read-only, and will eventually be archived.
Users that visit the main listing for this forum will be automatically redirected to the new Adobe Experience Manager forum.

Initial integration is in the Marketing Performance Dashboard - currently possible based on a flat file download from Adobe Analytics and automated upload into Customer Insight for Marketing dashboard in SAP Cloud for Marketing. Further near real-time automated synch planned for 1408. See the 1405 rollout demo video at C4M@1405 - YouTube. Also checkout the roadmap at www.sapc4m.com for Social and Web Campaign execution via Adobe Social and Adobe Web Experience. You can refer to the Adobe Marketing Cloud capabilities at Marketing and Commerce Jam Community

Credit Card number entered CRM sales order is not appearing in R3 Sales ord

Hi,
We are entering our Sales orders in CRM which are gtting replicated to SAP R3,In the credit card scenario ,In some sales orders entered in CRM,where the Credit card numer has been entered,In some cases,the card numer is not appearing in R3 Sales order either in the overview screen or Payment card tab,due to ehich most of the times these cards fail authorization .
Kindly let me know as to what could be the reasons as to why the card numer seen in CRM is not appearing in SAP R3,sales order?
Appreciate your help on this.
Regards
Mohammed Roshan

Hi All,
Looking forward to your valuable inputs on this as to how and why Credit Card number entered CRM sales order iwould not appear in R3 Sales order?
Regards
Mohammed Roshan

SMS capabilities on Fusion CRM - Sales & Marketing cloud

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