SMS & Voicemail Alert - HELP!

I have a BB 8310 and ATT as the service provider. I want to set up my phone to give me an alert when I receive a voicemail messages manual indicates the same alert tone is used for both SMS & voicemail. However, I get an SMS I get an alert but I do not with voicemail.  Why am I not getting it for both? How do I fix it?
I would prefer to separate the alert for SMS and Voicemail with each having a different tone.
I have been searching the internet and found nothing that works. One web site said to upgrade my Blackberry 8310Desktop software to version 6 or higher. The 8310 model can only use 4.5 or lower. Another said to change it under profiles by selecting voicemail, but that is not an option.
I have spent hour and hours and nothing had worked. If anyone has figures out please help!
Thank you.

Hi shaokotan,
Welcome to the BlackBerry Support Community.
If you are not receiving any notifications of new voicemail, I would advise contacting your wireless service provider as voicemail is a carrier controlled service.
Voicemail notifications are received on your BlackBerry® Curve™ 8310 smartphone via SMS and because of this an SMS notification should be received when a voicemail is received. This KB article provides more information. "How to change alerts for new voice mail messages on a BlackBerry smartphone" http://bbry.lv/QxGjvA
Thanks.
-FS
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