Smtp-server (outgoing mail) problem on MAIL

Time Warner/road runner technician cannot figure out m youtgoing (smtp) email connection. No way of authenticating the smtp-server.nyc.rr.com. The Apple=software on my new Mac mini is too advanced for TW help site. They told me to solve "smtp-server problem" though MAC mini help site.
How can I get the smtp server to work so that I can send out my emails on my mac-MAIL program
Irene Schmied

what is the smtp server info they have told you to use?
in Mail>preferences>accounts, make sure your TW account is selected in the left hand side of the window, then go to the Account Information tab, then go to the Outgoing Mail Server (SMTP) option at the bottom of that window, click on it, and go to Edit Server List, what is showing as server name? an if you click on Advanced, what is the server port, is SSL checked, and is authentication set to password, and if so do you have the user name and password entered?
let me know

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