SMTP traffic blocked by ISP how do you handle it ?

I have recently installed the OCFO 10.1.3.07. We were using POP account previously and i had 2 account created in outlook (one using my SMTP server as outgoing mail server and the 2nd using the user ISP SMTP server) to let users send emails from home by letting them select the account in outlook before sending their mail without having them to configure anything.
I am now stuck here. I tried replicating the same kind of setup using OCFO and a secondary IMAP4 account but it doesnt work. The mail stays in the outbox. The only way to send from their homes is to run the configuration wizard and change the SMTP server adress.
How do you handle this? am i taking the wrong approach here?
Thanks for any inputs.

For anyone who might be interested,
I have submited a SR to oracle support and the workaround to this issue is to Create a 2nd mail profile and configure the OCFO with a different SMTP server within that profile.

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