Snagit Screen Caps not displaying properly

I am adding pop-up graphics within a Snagit screen capture. The popup graphic has a border around it. I resize the canvas so that there is room for the popup. Looks fien when viewed in Snagit.
When the image is displayed in RoboHelp however, any border that is entirely outside the original screen capture image do not display.
Any ideas ?

Maybe this article will help: http://support.apple.com/kb/PH11154

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Hi
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Images not displayed properly

[Migrated from the Syclo Resource Center]
prashanthi_vangala 01/03/2012 06:44,
Hi,I am working on Agentry 5.4.0I have a list screen where for one of the columns I have a rule to display images ( I use checked and unchecked images ). Earlier the images were getting displayed properly on the ATE but it is not working now and I did not make any changes to the image properties then.But after this, I tried couple of things with the image properties to make it work, like when I do not use any mask colour the image does not get displayed but when i use any maks colour the image gets displayed but its completely blacked out ( and thus for checked image, cannot see the check mark and its completely blacked out ).I face same issue with the login image as well. I added a new Image ( Logo ) to my App for the login Screen, but even this image does not appear on the login screen.
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Jason Latko 01/03/2012 11:42
Try deleting the Application directory under your development server where the images reside and publish again.
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Also, what mask color are you using?
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prashanthi_vangala 01/03/2012 12:38
Hi Jason,Thank you for the reply.I already tried all the things you have mentioned, but the same issue exits still.
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Is it just the ATE, or do you have the same problems using the WIn32 or PPC clients?
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prashanthi_vangala 01/04/2012 06:21
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Prashanthi,What did you use to create these images?
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prashanthi_vangala 01/11/2012 10:02
Hi Jason,
Thank you for the reply.
But strangely, from past few days I see that the image is working fine again.
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Thanks and Regards,Prashanthi

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..\public_html\oracle\communications\inventory\ui\network\page\NetworkView.jsff
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