Snail download speed from Digital River, now download locked

I need urgent help with download of my Adobe purchase (Order number: 25382727724)!
Only a few days ago, I purchased Adobe CS6 Master Collection from Digital River. However, I've had a painful downloading experience. Oftentimes, the shown downloading time needed was 4 to 9 days. I tried downloading and re-downloading over and over again, only to find myself deprived of the right to re-download the product I had paid for because of the 10-time download limit!
Someone from Digital River, please please let me continue to download!

this is an adobe.com.  i don't believe anyone from digital river checks these forums.
that said, you can download a trial of your product from adobe.com's servers, http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html and activate with your serial number.

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    psmouse                34952  0
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    parport                31176  3 ppdev,lp,parport_pc
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    rtc_proc                3844  0
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    evdev                   8192  0
    thermal                11528  0
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    button                  6288  0
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    ac                      4100  0
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    snd_mpu401_uart         7040  1 snd_mpu401
    snd_rawmidi            19104  1 snd_mpu401_uart
    snd_seq_oss            29056  0
    snd_seq_midi_event      6528  1 snd_seq_oss
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    slhc                    5760  1 ppp_generic
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    ext3                  119176  1
    jbd                    54312  1 ext3
    mbcache                 6916  1 ext3
    sd_mod                 17796  3
    sr_mod                 14372  0
    cdrom                  34464  1 sr_mod
    ehci_hcd               30732  0
    ohci_hcd               19588  0
    usbcore               111240  4 usbhid,ehci_hcd,ohci_hcd
    sata_nv                15748  2
    ata_generic             5636  0
    pata_amd               10380  0
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