Snippet Pod Problems

I have a project in RH7 with several hundred snippets. When I
open the Snippet Pod and try to scroll down the list to select a
snippet the Pod flickers and immediately returns me to the top of
the list when I let go of either the scroll bar or the scroll
arrow. It happens so fast that I don't have a chance to select a
snippet. I need to be able to access the snippets through the pod
because that is the only way I know of to change the snippet name
or delete the snippet. I can edit the snippet through the topic
page it is linked to.
Any help is appreciated!

Is anyone using a large number of snippets in RH8? I have a new project where we were thinking of creating 100-200 to deal with a similar situation that Pat@ffic mentioned in this thread. Of course, I don't want to encounter the same issue. I'm also interested in any other outside-the-box solutions anyone has come up with for reusing many chunks of text that can be updated/deleted/added in one central place. A big problem I see with the Snippets Pod is the lack of structure.... we really need to be able to organize them in folders. (I may submit that as a feature request, actually.) For now we are planning on using a consistent naming convention and are going to try to keep the titles brief, but it's going to be tricky. I like Rick's suggestion (at least I think it was Rick; can't see the whole thread as I'm writing this) to create master pages that simply serve as snippet warehouses to organize them/access them more easily, but we'd still have to work within the confines of the Snippets Pod often since that's the only way to add/delete.
I appreciate anyone's thoughts or experiences with this, particularly if you've discovered any differences in RH8.
Thanks,
Katie Carver
Docs-to-You, LLC
Phoenix, AZ

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    Let's try again.
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    Topic tag
    Text tagged
    Expression Not A
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    Header 6
    1
    A
    Topic will be excluded
    Topic be in output
    Topic will be excluded
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    B
    Topic be in output
    Topic will be excluded
    Topic will be excluded
    3
    None
    Redrabbit is tagged A
    Topic will be in output but the word Redrabbit will be excluded
    Whole topic will be in output including the word Redrabbit.
    Topic will be in the output but the words Redrabbit and Greenrabbit will be excluded.
    4
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    Topic will be in output but the word Redrabbit will be excluded
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  • RH9 Snippets not saving, RH not closing have to force close

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    OK, my colleague (who is a RH certified expert) figure out what was going on.  Basically, in addition to our two hard drive copies of the project being out of sync (which we fixed by deleting some, taking some out of VSS that didn't belong, and recopying everything onto my hard drive) there is an underlying snippet problem which my colleague diagnosed as follows (her description):
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    Strange how the name (or “Title” as the code seems to indicate it should be) correctly displays in the Properties window, but that name is nowhere in the actual code in the HTS file.
    So it seems to me that there is a disconnect between what’s in the code, and what’s displaying in RH, and I’m not sure how or why that happened. I simply allowed RH9 to convert my RH7 project, and this Snippet problem was the only resulting problem that I’ve found.
    Is there any way to get this properly fixed by Adobe? Even when we enter the appropriate descriptions ourselves, they STILL don’t display properly in the Snippets pod. Sometimes some of them display, sometimes all of them don’t display, and sometimes if you perform an action (like creating a new snippet), then that action will cause some or all of the descriptions to display.
    Here’s an example --
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    2nd screenshot below – I created a new snippet. The description for the new snippet displays PLUS the two descriptions for recently created snippets display! You can only see one of them in the screenshot (“Curriculum Considered Complete Situations”), but further down the list, the description for a snippet named “Requiring Search Criteria” also displays after creating the new snippet (Note: Both of these snippets were created in RH9, which raises the questions: Why didn’t the descriptions already display *before* I created a new snippet? Why did the action of creating a new snippet *cause* the two snippet descriptions to suddenly display?)
    Another Note: After my co-worker had manually gone through all of the snippets and manually added descriptions (and updated the “Title” tags to reflect the actual title of each snippet), this caused some issues – erratic Snippet pod behavior, and he had to keep using the Task Manager to close RH (normal close methods wouldn’t work). So since RH9 started acting funny and wouldn’t close for him, we reverted back to using the HTS files and the rhsnippet.apj snippet file that RH9 originally converted for us, and those original files are what we are continuing to use, but we would like to have a solution for the problem. Why didn’t RH9 properly convert the HTS files? Or at least, to us, based on the code that’s actually in the files, they don’t appear to be properly converted.

  • Have snippet bugs been fixed in RH8?

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  • RH7 - getting snippet apj error message

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    Thanks. I tried that and still got the same error message.  I even put the snippet names in alphabetical order via Notepad. However, when I re-opened RoboHelp 7 and the snippet pod, the names were still out of sequence. I would have thought the pod view would be updated to match the sequence in my apj file but that didn't happen.
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