Snippets Disappearing off of RoboSource Server

Question

We are in a multiple author environment using RoboHelp 7 with
RoboSource Server. We have had problems all along using snippets.
Sometimes they would appear in an author's version of RoboHelp and
sometimes they would not. The problem has now increased though in
that the snippets are starting to physically disappear off of the
server. There appears to be no history of them at all on the
server.
I found a temporary solution. I import a blank snippet to
Robohelp that has the same name as the missing file. The snippet
file is added to the RoboSource server. I open the RoboSource
Server and look at the snippet. The history of the snippet file
that disappeared now is displayed for the newly imported snippet
file. I roll back the snippet file to the last time I checked it in
before importing. The snippet file is now restored with the correct
content.

Answer 1

Hello,
If you are using a MAS server then you may also be using a MAS ODBC Drvier? If so please contact Sage for support.
As a quick test, try copying over the Xtreme MDB sample database and use Microsofts Access ODBC driver to see if it is a CR issue or ODBC driver issue.
Sometimes a Repair install can fix these issues also.
And you never said what version of Cr you are using and if any patches are installed?
Thank you
Don