Snmp stops working on ISE 1.1.2(145) patch 10
I have a Primary Admin/Primary Monitoring, Secondary Admin/Monitoring and two PSN nodes, distributed mode
A few days ago, the primary Admin/Monitoring node snmpd daemon just stopped working. I had to remove the snmp community string and re-add it back and snmpd starts working again.
Yesterday, the secondary admin/monitoring node snmpd daemon also stopped working and had to do the same thing (remove and re-add snmp community string) for snmp to work again.
Is this a bug in ISE?
There looks like there was a bug fixed for this issue in 1.1.1, you may need to open a tac case and see if the bug has resurfaced.
http://www.cisco.com/en/US/docs/security/ise/1.1.1/release_notes/ise111_rn.html#wp411891
CSCub89895
SNMP process stops randomly due to an issue in netsnmp
The netsnmp daemon on Cisco ISE can halt, causing any SNMP monitoring of the Cisco ISE node to fail until the daemon is restarted. This issue has been observed in Cisco ISE, Release 1.1.1.
Workaround Remove all SNMP commands and re-add them to start the daemon again or restart the ISE node.
For more information, see: http://sourceforge.net/tracker/index.php?func=detail&aid=3400106&group_id=12694&atid=112694
Tarik Admani
*Please rate helpful posts*
Similar Messages
-
Need help from ISE experts/gurus in this forum.
Due to a nasty bug in Cisco ISE (bug ID CSCue38827 ISE Adclient daemon not initializing on leave/join), this bug will make the ISE stopping working completely and a reboot is required (very nice bug from cisco) . This leaves me no choice but to upgrade to version 1.2.0.899-2-85601.
Scenario:
- 4 nodes in the environment running ISE version 1.1.2.145 patch 3
- node 1 is Primary Admin and Secondary Monitoring - hostname is node1
- node 2 is Secondary Admin and Primary Monitoring - hostname is node2
- node 3 is Policy service node - hostname is node3
- node 4 is Policy service node - hostname is node4
Objective: Upgrade the ISE environment to ISE version 1.2 with patch version 1.2.0.899-2-85601.
My understand is that I have to upgrade the existing environment from ISE version 1.1.2.145 patch 3
to ISE version 1.1.2.145 patch 10 (patch 10 was released on 10/04/2013) before I can proceed with
upgrading to ISE version 1.2 and patch it with 1.2.0.899-2-85601.
Can I patch my exsiting environment from 1.1.2 patch 3 to patch 10 prior to upgrading to version 1.2.0.899-2-85601?
I look at Cisco website and patch 10 was released on 10/04/2013 while version 1.2 was released back in 07/05/2013.
I am trying to get a definite answer from Cisco TAC but it seems like they don't know either.
Question #1: How do I proceed with upgrading the current ISE environment from 1.1.2.145 patch 3 to 1.1.2.145 patch 10?
Propose solution:
step #1: make ISE node1 to be both Primary Admin and Primary monitoring. ISE node2 is now Secondary Admin and Secondary Monitoring.
Then go ahead and apply ISE version 1.1.2.145 patch 10 to ISE node2 via the GUI,
step #2: Once ISE node2 patch 10 is completed, make node2 Primary Admin and Primary Monitoring. At this point, apply ISE 1.1.2.145 patch 10
to ISE node1 via the GUI,
step #3: Once ISE node1 patch 10 is completed, make node1 Primary Admin and Secondary Monitoring and node2 Secondary Admin and Primary Monitoring,
step #4: apply ISE 1.1.2.145 patch 10 to ISE Policy Service node3. Once that is completed, verify that node2 is working and accepting traffics,
step #5: apply ISE 1.1.2.145 patch 10 to ISE Policy Service node4. Once that is completed, verify that node2 is working and accepting traffics,
Question #2: How do I proceed with upgrading the current ISE environment from 1.1.2.145 patch 10 to ISE version 1.2 with patch version 1.2.0.899-2-85601?
Propose solution:
step #1: Make ISE node1 the Primary Admin and Primary monitoring. At this point ISE node2 will become Secondary Admin and Secondary Monitoring
step #2: Perform upgrade on the ISE node2 via the command line "application upgrade <app-bundle> <repository>". Once ISE node2 upgrade is completed, it will
form a new ISE 1.2 cluster independent of the old cluster,
step #3: Perform upgrade on the ISE Policy Service node3 via the command line "application upgrade <app-bundle> <repository>". After the upgrade the ISE
Policy Service Node3 will automatically joins the ISE node2 which is already in version 1.2
step #4: Perform upgrade on the ISE Policy Service node4 via the command line "application upgrade <app-bundle> <repository>". After the upgrade the ISE
Policy Service Node4 will automatically joins the ISE node2 which is already in version 1.2
step #5: At this point the only node remaining in the 1.1.2.145 patch 10 is the ISE node1 Primary Admin and Primary Monitoring
step #6: Check and see if there are any more PSN's registered in ISE node1 (there should not be any)
step #7: Perform the upgrade on the ISE node1 from command line "application upgrade <app-bundle> <repository>"
step #8: Once upgrade on ISE node1 is complete, ISE node1 will automatically join the new ISE 1.2 cluster,
step #9: Make ISE node1 Primary Admin and Secondary and ISE node2 Secondary Admin and Primary Monitoring,
Question #3: How do I proceed with upgrading the current ISE environment from 1.2 patch0 to 1.2.0.899-2-85601?
Propose solution:
step #1: make ISE node1 to be both Primary Admin and Primary monitoring. ISE node2 is now Secondary Admin and Secondary Monitoring.
Then go ahead and apply ISE 1.2.0.899-2-85601 to ISE node2 via the GUI,
step #2: Once ISE node2 1.2.0.899-2-85601 is completed, make node2 Primary Admin and Primary Monitoring. At this point, apply 1.2.0.899-2-85601
to ISE node1 via the GUI,
step #3: Once ISE node1 patch 10 is completed, make node1 Primary Admin and Secondary Monitoring and node2 Secondary Admin and Primary Monitoring,
step #4: apply ISE 1.2.0.899-2-85601 to ISE Policy Service node3. Once that is completed, verify that node2 is working and accepting traffics,
step #5: apply ISE 1.2.0.899-2-85601 to ISE Policy Service node4. Once that is completed, verify that node2 is working and accepting traffics,
does these steps make sense to you?
Thanks in advance.David,
A few answers to your questions -
Question 1: My recommendation is to follow vivek's blog since most fixes and upgrade steps are provided there - I would recommend installing the patch that was release prior to the 1.2 release date since the directions to "install the latest patch" would put you at the version of when the ISE 1.2 was released
https://supportforums.cisco.com/community/netpro/security/aaa/blog/2013/07/19/upgrading-to-identity-services-engine-ise-12
You do not have the ability to install ISE patch through the GUI on any of the "non-primary" nodes (you can use the cli commmand to achieve this), the current patching process was designed so you can install the patch on the primary admin node and it will then roll the patches out to the entire deployment (one node at at time). I painfully verified this by watching the services on each node and when a node was up and operational the next node would start the patching process. First the admin nodes then the PSNs.
Every ISE upgrade that I have attempted as not been flawless and I can assure you that I have done an upgrade on 1.1.2 patch 3 and this worked fine, however I used the following process. You will need the service account information that is used to join your ISE to AD.
I picked the secondary admin/monitoring node and made it a standalone node by deregistering (much like the old procedure) in your case this will be node2.
I backed up the certificates from the UI and the database from the CLI (pick the local disk or ftp-your choice).
I reset the database and ran the upgrade script (since I did not have access to the vsphere console or at the location of the non UCS hardware [for a 1.1.4 upgrade]).
Once the upgrade was completed I then restored the 1.1.x database, ISE 1.2 now has the ability to detect the version of the database that is restored and will perform the migration for you.
Once the restore finished, I then restored the certificate and picked one of the PSNs
backup the cert,
Had the AD join user account handy
reset-db,
and run the upgrade script.
Once that is done I then restore the cert
Join the PSN to the new deployment
Join both nodes to AD through primary admin node
Monitor for a few days (seperate consoles to make sure everything runs smooth)
If anything doesnt look or feel right, you can shut down the 1.2 PSN and force everything through the existing 1.1.2 setup and perform some investigation, if it all goes smooth you can then follow the above step for the other two nodes, starting with the last PSN and the the last admin node.
Thanks and I hope that helps,
Tarik Admani
*Please rate helpful posts* -
ISE 1.1.2.145 patch-3 and CLI password disable
I am running ISE 1.1.2.145 patch-3 on VMWare ESXi 4.1 The ISE is running fine without any issues.
During the initial setup of the ISE, I create an account called "admin" so that I can ssh into the ISE. According to Cisco, the CLI password does NOT expire and does NOT lock out. However, when I ssh into the ISE and "intentionally" entered the wrong password 5 times. After that, I can no longer ssh or console in the ISE with the "admin" account. The only way to fix this is to do "password recovery" with the DVD.
I notice the same issue with ISE version 1.1.1.268 patch-5 as well.
Is this a "known" issue with ISE or bug?There looks like there was a bug fixed for this issue in 1.1.1, you may need to open a tac case and see if the bug has resurfaced.
http://www.cisco.com/en/US/docs/security/ise/1.1.1/release_notes/ise111_rn.html#wp411891
CSCub89895
SNMP process stops randomly due to an issue in netsnmp
The netsnmp daemon on Cisco ISE can halt, causing any SNMP monitoring of the Cisco ISE node to fail until the daemon is restarted. This issue has been observed in Cisco ISE, Release 1.1.1.
Workaround Remove all SNMP commands and re-add them to start the daemon again or restart the ISE node.
For more information, see: http://sourceforge.net/tracker/index.php?func=detail&aid=3400106&group_id=12694&atid=112694
Tarik Admani
*Please rate helpful posts* -
Hi,
Has anyone seen where SNMP stops responding on a UCS-E after sometime?
Disabling and re-enabling SNMP did not resolve issue, but restart of CIMC did.
Versions:
UCSES.1.5.0.2 (Build Date: 05/15/2013)
CIMC Firmware: 2.1(1.20130726203500)
The 2.2 release notes don't mention a issue like this being resolved, can't find anything really in bug search tool either.
Thanks, ErickHi Erick,
SNMP agent would poll data from the CIMC, if either of them isn't responding, then you won't be able to see the content you are trying to poll.
This is similar to say, when we aren't able to see specifics regarding HDD's (for example), CIMC monitors all of these details and a restart of CIMC most often does the trick, CIMC works in a similar fashion with SNMP as well.
Is this a one time occurrence, or is this happening frequently?
If it is happening frequently, can you please specify the duration?
Thanks,
Majid -
SNMP or MDS 9222i stopped working
Ok,
Got two MDS 9222i switches and by some act of crazyness both have stopped responding to SNMP request. As such our monitoring tools cannot get to them. Worse still the fabric manager cannot manage them and I cannot connect to them via ssh1 or ssh2 or telnet.
I've removed ssh and snmp setting and readded. Switch will work for around 30 seconds then drops connection and when you try reconnect it times out.
commands removed and added
no telnet server enable
ssh key rsa1 1024 force
ssh server enable
snmp-server contact ******
snmp-server location ******
snmp-server community ******group network-operator
snmp-server community ****** group network-admin
snmp-server community ****** group network-admin
snmp-server user admin network-admin auth md5 0xa36756487c540124176681454b62af3f priv 0xa36756487c540124176681454b62af3f localizedkey
I've removed the names and replaced with ******, also have run no commands to remove then readded.
Like I said once the settings are there will work for 30seconds or so then crap out.
Running version 3.3(1a)
Any insight would be greatly appreciated, will be upgrading kickstart and version to 4.1.1c this weekend but wanted to find the issue at hand first.
ThanksSo you have the same symptom of SSH and FM not working with a crossover cable? Not sure how ACS would work if you had a cross over cable in place to your PC because the ACS server would not be reachable from the MDS. It should drop to local auth and use the local user database.
Can you try to ping the MDS mgmt IP address with the cable not connected? Just to verify there is no duplicate IP address on the network? Set up a continuous ping and let it run for over a minute if all looks good. At the 1 minute mark, unplug the mgmt 0 cable and verify that the pings now timeout.
I can not think of anything internally that would affect both SSH and SNMP from working. They are totally different process. You mentioned it is a 9222i, so there is no chance that they sups are crashing and you are hitting a sup roll over to cause the disconnect.
You may want to attach a local console (PC with hypertem or Teraterm) to the console port on the MDS and monitor the event logs. Perhaps there is some event occurring that might explain the odd behavior.
If you do attach the local console, you may want to collect a 'show tech support' in case this needs to be worked by TAC.
Thanks,
Mike -
TNSping ok..can't connect with sqlPlus ...just stopped working
Hey Guys,
I have an Oracle Server running for the last year with little issues.
The lister just stopped working...
I can TNSPing ok...I just can't connect with toad or sqlplus anymore from another computer..
I can connect with sqlplus on the same computer...just not from any other computers.
=================================================================
C:\Documents and Settings\Phil>tnsping elvis 5
TNS Ping Utility for 32-bit Windows: Version 10.1.0.2.0 - Production on 17-JUL-2008 11:10:28
Copyright (c) 1997, 2003, Oracle. All rights reserved.
Used parameter files:
C:\Oracle\product\10.1.0\Client_1\network\admin\sqlnet.ora
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=7.7.1.1)(PORT=1521))(CONNECT_DATA=(SID=orcl)))
OK (70 msec)
OK (40 msec)
OK (50 msec)
OK (50 msec)
OK (40 msec)
C:\Documents and Settings\Phil>
==================================================
Listener status info
================================================
LSNRCTL>
LSNRCTL> status
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 32-bit Windows: Version 10.1.0.4.0 - Production
Start Date 17-JUL-2008 10:45:26
Uptime 0 days 0 hr. 29 min. 2 sec
Trace Level off
Security ON: Password or Local OS Authentication
SNMP OFF
Listener Parameter File D:\oracle\product\10.1.0\Db_1\network\admin\listener.ora
Listener Log File D:\oracle\product\10.1.0\Db_1\network\log\listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROCipc)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=elvis)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=elvis)(PORT=8080))(Presentation=HTTP)(Session=RAW))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=elvis)(PORT=2100))(Presentation=FTP)(Session=RAW))
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "orcl" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
Service "orclXDB" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
The command completed successfully
LSNRCTL>
LSNRCTL>
LSNRCTL>
LSNRCTL>
==================================================
Listener.ora
# listener.ora Network Configuration File: D:\oracle\product\10.1.0\Db_1\NETWORK\ADMIN\listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = D:\oracle\product\10.1.0\Db_1)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = elvis)(PORT = 1521))
====================================================================
sqlnet.ora
SQLNET.AUTHENTICATION_SERVICES= (NTS)
NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT)
====================================================================
tnsnames.ora
ORCL =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = elvis)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = orcl)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
=============================================================================
I am getting this error from sqlnet.log
Fatal NI connect error 12638, connecting to:
(DESCRIPTION=(LOCAL=YES)(ADDRESS=(PROTOCOL=beq)))
VERSION INFORMATION:
TNS for 32-bit Windows: Version 10.1.0.4.0 - Production
Oracle Bequeath NT Protocol Adapter for 32-bit Windows: Version 10.1.0.4.0 - Production
Time: 17-JUL-2008 10:23:14
Tracing not turned on.
Tns error struct:
ns main err code: 12638
TNS-12638: Credential retrieval failed
ns secondary err code: 0
nt main err code: 0
nt secondary err code: 0
nt OS err code: 0LSNRCTL>
LSNRCTL> services
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=elvis)(PORT=1521)))
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0
LOCAL SERVER
Service "orcl" has 2 instance(s).
Instance "orcl", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0
LOCAL SERVER
Instance "orcl", status READY, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:18 refused:0 state:ready
LOCAL SERVER
Service "orclXDB" has 1 instance(s).
Instance "orcl", status READY, has 1 handler(s) for this service...
Handler(s):
"D000" established:0 refused:0 current:0 max:1002 state:ready
DISPATCHER <machine: ELVIS, pid: 2284>
(ADDRESS=(PROTOCOL=tcp)(HOST=elvis)(PORT=1027))
The command completed successfully
LSNRCTL> -
TCP services stop working every morning
Hello,
I have a relatively complex problem that has brought me to the limit of
my limited knowledge.
History: I have a BM 3.5 server running on NW 5.0. I am patched. It has
been running for years. I have a linux cluster running qmail. All traffic
from the internal network passes through the cluster and then through BM
to get to the internet (dedicated connection). BM is running NAT (static
and dynamic), firewall and proxy services.
Monday things changed. Now everyday I arrive in the morning and mail is
mounting up on the cluster. If I unload ipflt on BM nothing changes. I
can't telnet to any 25 or 80 port from the mail server. All services stop
that use TCP. I have a squid server in test right now. This server has a
statitic NAT address. That machine (and others) can ping addresses using
DNS on the internet (with ipflt unloaded) but can not browse or send mail.
I am monitoring my internet router (it is outside the BM server) via MRTG
and snmp (UDP) from a machine on the internal network. This does not stop
working.
The proxy on BM continues working perfectly.
Routing has not presented any noticible problem.
Summary: Every morning all TCP services running behind BM stop working.
UDP and ICMP continues. I have unloaded NAT and reloaded to no avail. The
only solution seems to be the restarting of BM. Once I do that everything
starts up again.
How do I trouble shoot a TCP problem on BM? This is probably the oddest
thing I have seen. Quite frankly I'm not sure if it is BM (NAT). This
maybe a basic Netware problem.
Any thoughts would be extremely appreciated.
BrianCat and Maximo,
> Let me try to get that straight. Your BM does static NAT for your
> mailserver (and other boxes), and suddenly UDP and ICMP from these
> natted servers through the BM still works, but TCP doesn't?
Yes. That's what it looks like.
> Can you still do TCP *to* the BM from the natted devices when that
> happens? As you say your proxy continues to work, it sounds as if TCP in
> general on the server continues to work, but does it also work from the
> mailserver?
Everyone browsing via BM proxy continues with no interuption.
The mail server can telnet to any other server on the internal LAN but
nothing past BM. DNS continues working for the mail server too.
> If really nothing changed, this might be a (succesful) DOS attack of
> some sort. I wonder if a LAN trace could reveal anything of interest.
Do you mean port scan the BM server?
I know that "nothing has changed" is a loaded statement. The only thing
(that I know of) that has changed relatively recently is the addition of
the Squid server. It has been running behind the BM server for about 3
weeks. Recently I added a filter exception allowing the Squid server to
access higher ports (dyn/tcp).
But, as I noted before, I think removing ipflt should eliminate any
doubts there. Is there some way Squid could be corrupting something there?
The problem was compounded this morning (saturday). I came in today so I
would have the network essentially to myself. But, to my surprise,
everything was ok.
Cat, You're right. This server is no spring chicken. It is an IBM
Netfinity 3000. Its probably 3 or 4 years old (maybe more). I will think
about this as a hardware problem but I just wish the thing would die
altogether and get it over with. :o)
Thanks,
Brian -
Lms 4.2 didn't notify me when a Power supply stops working
Hi Guys
i have router 7200 , one of its power supply stops working , but lms 4.2 doesn't notify me?pls help to solve this issue
thanks
ibrahimIbrahim,
Is the 7200 being managed by LMS? Please confirm:
1. The device is setup to be managed by fault (reference)
2. The device credentials are correct (using the tool in Device Center)
3. That you have logging and snmp server destination = LMS server on your router.
#3 is not necessary but optional. If #1 and #2 are correct, Fault management should pick up the failure. -
I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
Since I installed a printer software Satellite L300 has stopped working
Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
when i load it up it goes to Windows error recovery:
'windows has failed to start.a recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
-so i click launch startup repair (reccomended)
-then a scren loads up called 'system recovery options'.. it says: select an operating system to repair and click next.only windows vista operating systems are listed and can be repaired
if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
-system restore just says your computer is in a limited state and performing this action cannot be changed...but there is no option to do so
-windows comple pc restore says i need to insert a backup disk which I dont have
windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't workIf the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there? -
AdapterDeviceID: 0x9712
AdapterDriverVersion: 8.861.1.2000
AdapterSubsysID: 164c103c
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
AvailablePageFile: 13967405056
AvailablePhysicalMemory: 6222434304
AvailableVirtualMemory: 3783245824
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 46661632
BreakpadReserveSize: 41943040
BuildID: 20141113143407
CrashTime: 1417153956
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1416895140
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 164c103c, AdapterDriverVersion: 8.861.1.2000
D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 175
StartupTime: 1417153798
SystemMemoryUsePercentage: 25
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16630353920
TotalPhysicalMemory: 8316153856
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=mozalloc.dll&step=aaq-question
Vendor: Mozilla
Version: 33.1.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AND:
A plugin container for firefox has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 33.1.1.5430
Application Timestamp: 54656826
Fault Module Name: mozalloc.dll
Fault Module Version: 33.1.1.5430
Fault Module Timestamp: 54654321
Exception Code: 80000003
Exception Offset: 00001425
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409Try creating a new Profile by following the steps from [[Managing Profiles]] [[Troubleshooting extensions and themes]] and also [[The Adobe Flash plugin has crashed]]
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I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
"Check online for a solution and close the program"
"Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
Here are some of the Problem Details:
"Problem signature: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e"I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
When I click on the itunes shortcut or the program I get the following message:
ITunes has stopped working. My two options are: Windows can check on line for a solution to the problem or close the program.
It seems that my entire library is not there. If I sync my ipod will it add it back into my library on the computer?
I've even tried installing again and nothing works. Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
ThanksLet's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
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