Snow Leopard (10.6.3) Installer Failed, MacBook Shuts off on boot
Hi all,
So a friend of mine recently bought an OOTB Snow Leopard install Disc from Apple and attempted to install OSX 10.6.3 on his MacBook White (I can't remember exactly what version of OSX he was running before but I know it was 10.5.x). Some time into the Installation, the Installer fails with the screen "Install Failed" and under that it says "Mac OSX could not be installed on your computer" with a big yellow exclamation sign. Under that it says " The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Click Restart to restart your computer and try installing again."
However, when he restarted and tried to boot up, the computer shuts off after getting to the grey Apple screen with rotating gear. I am not sure why the install failed, but I suspect now it has corrupted the old version of OSX which resided on the hard drive, and is causing the startup to fail. I had him boot from the OSX 10.6 Installation media and run Disk Utility and try to Repair his hard drive (Macintosh HD), but the Repair fails and window pops up "Disk Utility stopped repairing 'Macintosh HD'. Disk Utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed up files."
The details of the Repair printed the following:
Verify and Repair "Macintosh HD"
Checking Journaled HFS Plus volume.
Checking extents overflow file.
Checking catalog file.
Invalid node structure
The volume Macintosh HD could not be verified completely.
Volume repair complete
Updating boot support partitions for the volume as required.
Error: Disk Utility can't repair this disk...disk, and restore your backed-up files.
I had him try to run repair a few times to be sure it would not complete, to which he said it failed the same each time. Then I had him try to boot up in Safe Mode, but the boot up was the same, computer powers off after hitting the Apple loading screen. He has confirmed that this could not be due to the battery or overheating. Is there anything else we can try before reformatting the drive? Is there a way to eliminate hard drive failure from the equation and conclude that it is a corrupt OS? I would hate for him to lose all of his data if there are any other options, please let me know.
Thanks,
Matt
Invalid node structure requires a robust disk repair utility such as DiskWarrior 4 - The Disk Utility for Mac Disk Repair, Mac Directory Repair
The pre installed Disk Utility app cannot repair this.
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How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
1. Open Disk Utility from the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
Destination entry field.
6. Select the source volume from the left side list and drag it to the
Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal
startup drive.
C. Important: Please read before installing:
1. If you have a FireWire hard drive connected, disconnect it before installing the
update unless you will boot from this drive and install the update on it.
Reconnect it and turn it back on after installation is complete and you've
restarted.
2. You may experience unexpected results if you have installed third-party system
software modifications, or if you have modified the operating system through
other means. (This does not apply to normal application software installation.)
3. The installation process should not be interrupted. If a power outage or other
interruption occurs during installation, use the standalone installer (see below)
from Apple Downloads to update. While the installation is in progress do not use
the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple
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5. Wait for installer to finish loading.
6. Follow instructions.
E. If updating:
1. Download and install update(s)
2. Use Software Update, or
3. Download standalone updater(s). -
Is Snow Leopard part of the gray MacBook Pro disks that were included with the computer when I purchased it. I DO NOT have a disk with SNOW LEOPARD written on it?
Maybe you should first tell us what your problem is. You may not need to reinstall Snow Leopard. Snow Leopard is what your installer disc has - 10.6. Reinstalling may also require installing a number of updates as well. Here's the basic reinstall process:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
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I understand some features of iOS5 cannot be used unless my iMac and Macbook have
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Regards. -
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After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion — System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
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3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table — RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
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Are you using a Retail version of Snow Leopard that looks like this?
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The gray discs are machine specific and will only work with the MacBooks that they were shipped with. -
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Where do I get this?
It was only released a couple of months ago.
I really feel disinfranchised already by not being able to upgrade and keep up with other software needs but to not allow me to update to my full capacity is really ridiculous.@Jennacide wrote:
It was only released a couple of months ago.
OS Lion was released 16 months ago... in July 2011.
Lion Tech Specs > http://support.apple.com/kb/SP629
To upgrade to Lion...
Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates...
Be sure to make a Backup of your Current System Before Upgrading...
Also... Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table -
I can't open my Snow Leopard iTunes Library on my Lion MacBook Air :-(
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Anybody have any help? I know I can create a new one, but all my preferences and iPhone and iPad settings are in the old one and it was perfect!
Thank you!Double click the disc icon on the Desktop.
Click Finder in the menu then scroll down and click Preferences then select the General tab.
If it isn't checked.. select: Hard disks -
Mac OS Snow Leopard and Windows XP Installation
Recently I got Snow Leopard and I installed it successfully. Then I used Boot Camp Assistant to install Windows XP which also worked fine but when I restarted, by default it was starting in Windows rather than in Mac OS. Secondly, in Windows, I could not see any wireless or internet connections or options for that. Hence I thought of re-installing the OS. When I am trying to do it, first I wanted was to wipe out the Windows partition. To do this, when I wanted to use Boot Camp Assistant, it says, "Update your System Software before using this assistant". Whats this and how to do it? All I want is to just format the whole HDD and reinstall Snow Leopard and then Install Windows XP. But as I could not run Boot Camp Assistant, I cant wipe out the Windows Partition and hence cant move farther. Would one assist me on this?
If you hold the option key down while starting up the machine, you should be able to choose which partition you want to boot from. But before erasing everything, you may just need to install the drivers for WindowsXP and everything will work. Boot into Windows and then insert your Snow Leopard disc into the drive. It should auto-run the installation of all your drivers and get everything running right for you. Post back if we can assist more!
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Is Snow Leopard recommended for a Late 2008 MacBook Pro?
Will Snow Leopard work on my Late 2008 MacBook Pro?
Any cautions or advice?
Have any of the Top Users upgraded to Snow Leopard yet? If not, why?
Thank ya!You might check to see if all your apps and system add-ons you commonly use are compatible first. If that's your only computer, you might wait a bit yet.
Dave M.
MacOSG Founder/Ambassador An Apple User Group iTunes: MacOSG Podcast
Macsimum News Associate Editor Creator of 'Mac611 - Mobile Mac Support' -
Experiencing serious problems with lion, I would like to install snow leopard instead of lion on latest macbook pro MD318 (oct.2011) Does anyone know if this is possible? If so, please tell me how. Will I have to use install-disks of previous model (eg. MC721) ? Or will retail-disks serve?
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A retail disk with 10.6.3 did not work, I restored my previous Snow Leopard install with Disk Utility.
However, it is not the shipped software and is not officially supported on this Mac. Therefore, your advice to troubleshoot Lion is the best option. -
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just updated from snow leopard to lion and now my macbook won't charge
Try a SMC reset:
http://support.apple.com/kb/HT3964
Ciao. -
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