Snow leopard upgrade won't finish

I need to upgrade my MacBook Pro to Lion.  I've purchased the OS Snow Leopard and started the upgrade - but after it got about half into the upgrade, it stopped and restarted the computer without finishing the upgrade.
When I put the disc in to restart the upgrade, nothing happens.
Have never had this happen before - anyone have any ideas?
Thanks.
I'm on a MacBook Pro, OS 10.5.8

The specs say it should work, as long as you are using the retail 10.6.  Note these other pitfalls.

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  • Problems w/MS Office 2008 & Google Earth Ever Since Snow Leopard "Upgrade"

    I probably should have checked this forum before taking my son's advice to upgrade from 10.5 to 10.6. Ever since this upgrade, I've had repeated and frustrating problems with two applications: MS Office 2008 for the Mac and Google Earth for the Mac.
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    Office 2008: Ever since the Snow Leopard upgrade, MS Office 2008 has been crashing. Typically, it's Entourage crashing when a crash does occur because that's the office app that I run 95% of the time. However, whenever Entourage crashes and I try to launch Word, Excel, or PowerPoint, they won't launch either... The icons will bounce a few times in the dock but won't run. (The Entourage crash is the only Office App that actually generates a crash window.) Note that there are two identities configured on my iMac, both of which which use Entourage. The key thing about this situation is that when the Office 2008 crash does occur, restarting the iMac ALWAYS resolves the problem until the next time a crash occurs. I've tried to determine what combination of events, i.e., apps open/being used in either/both identities, etc. is the trigger, but I can't find anything obvious. Sometimes I can use the iMac for a whole day without a crash, but that's unusual. If Entourage is left open in both identities, maybe a couple of days will pass without a crash, but invariably it happens again, and then it's reboot time again. In cases where Entourage is left running (in one or both identities), we will still eventually get a crash in one of them if one of us tries to open a WinWord attachment (with a "Not enough memory to run Word" error). If at that point I close Entourage and try to restart it, it crashes. I've tried everything I could find on the Office for the Mac forums, including deleting duplicate fonts, doing a safe start-up, fixing disk permissions via Disk Utility, zapping the PRAM, turning filing sharing off then on (including deleting everything listed in the Shared Folders section), logging out/logging back in, etc., all to no avail. One of the Office 2008 for the Mac forum contributors suggested that the problem was with my Snow Leopard Install, but then a contributor to another more general Apple forum blames Office for Mac. (This is exactly the sort of finger-pointing exercise that I'd hoped to avoid when I made the plunge from being a long-time Windows user to becoming an OS X user...; - )
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    I left my system running all day in 64-bit kernel mode. (I left Entourage running the whole time.) Just now closed Entourage and tried reopening it. Same deal with Google Earth. They both crashed. Here's a screen paste of the entire Microsoft crash log for Entourage:
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXCBADACCESS
    Date/Time: 2010-01-29 16:28:12 -0500
    Application Name: Microsoft Entourage
    Application Bundle ID: com.microsoft.Entourage
    Application Signature: OPIM
    Application Version: 12.2.3.091001
    Crashed Module Name: EntourageCore
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00015ef4
    Blame Module Name: EntourageCore
    Blame Module Version: unknown
    Blame Module Offset: 0x00015ef4
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Thread 0 crashed:
    # 1 0x0146cef4 in UContactUtils::GetMeContactID() + 0x00000014 (EntourageCore + 0x00015ef4)
    # 2 0x00028ac1 in _mh_executeheader + 0x00027AC1 (Microsoft Entourage + 0x00027ac1)
    # 3 0x00029df4 in _mh_executeheader + 0x00028DF4 (Microsoft Entourage + 0x00028df4)
    # 4 0x0002a439 in _mh_executeheader + 0x00029439 (Microsoft Entourage + 0x00029439)
    # 5 0x000191a4 in _mh_executeheader + 0x000181A4 (Microsoft Entourage + 0x000181a4)
    # 6 0x00019ace in _mh_executeheader + 0x00018ACE (Microsoft Entourage + 0x00018ace)
    # 7 0x0000264e in _mh_executeheader + 0x0000164E (Microsoft Entourage + 0x0000164e)
    # 8 0x00002575 in _mh_executeheader + 0x00001575 (Microsoft Entourage + 0x00001575)
    X86 Thread State:
    eax: 0x00000000 ebx: 0x0146ceec ecx: 0x00000002 edx:0xbffff39c
    edi: 0x29a3ced0 esi: 0x02620ac8 ebp: 0xbffff2c8 esp:0xbffff2b0
    ss: 0x00000023 eip: 0x0146cef4 cs: 0x0000001b ds:0x00000023
    es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010282
    Thread 1:
    # 1 0x93f900ea in _dispatch_hwconfig + 0x93DD3162 (libSystem.B.dylib + 0x000270ea)
    # 2 0x93f8fcc3 in _dispatch_hwconfig + 0x93DD2D3B (libSystem.B.dylib + 0x00026cc3)
    # 3 0x93f8fa68 in _dispatch_hwconfig + 0x93DD2AE0 (libSystem.B.dylib + 0x00026a68)
    # 4 0x93f8f4f1 in _dispatch_hwconfig + 0x93DD2569 (libSystem.B.dylib + 0x000264f1)
    # 5 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
    X86 Thread State:
    eax: 0x0000016b ebx: 0x93f9073e ecx: 0xb0080d5c edx:0x93f900ea
    edi: 0xa04131ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
    ss: 0x00000023 eip: 0x93f900ea cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
    Thread 2:
    # 1 0x93f8f182 in _dispatch_hwconfig + 0x93DD21FA (libSystem.B.dylib + 0x00026182)
    # 2 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
    X86 Thread State:
    eax: 0x00100170 ebx: 0x93f8f379 ecx: 0xb0102f6c edx:0x93f8f182
    edi: 0x02820418 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
    ss: 0x00000023 eip: 0x93f8f182 cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
    Thread 3:
    # 1 0x93f699ee in _dispatch_hwconfig + 0x93DACA66 (libSystem.B.dylib + 0x000009ee)
    # 2 0x9400a12c in _dispatch_hwconfig + 0x93E4D1A4 (libSystem.B.dylib + 0x000a112c)
    # 3 0x021bbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
    # 4 0x021bb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
    # 5 0x021bb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
    # 6 0x021bbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
    # 7 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
    # 8 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
    X86 Thread State:
    eax: 0xffffffa6 ebx: 0x93ff18a0 ecx: 0xb0184a6c edx:0x93f699ee
    edi: 0x00001b59 esi: 0x58a9e28c ebp: 0xb0184ad8 esp:0xb0184a6c
    ss: 0x00000023 eip: 0x93f699ee cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
    Thread 4:
    # 1 0x93f8f182 in _dispatch_hwconfig + 0x93DD21FA (libSystem.B.dylib + 0x00026182)
    # 2 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
    X86 Thread State:
    eax: 0x00100170 ebx: 0x93f8f379 ecx: 0xb0291f6c edx:0x93f8f182
    edi: 0x028204c0 esi: 0xb0292000 ebp: 0xb0291fc8 esp:0xb0291f6c
    ss: 0x00000023 eip: 0x93f8f182 cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
    Thread 5:
    # 1 0x9403155a in _dispatch_hwconfig + 0x93E745D2 (libSystem.B.dylib + 0x000c855a)
    # 2 0x010e3b76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
    # 3 0x00fefb50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
    # 4 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
    # 5 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
    # 6 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
    X86 Thread State:
    eax: 0x000c0194 ebx: 0x00fefaff ecx: 0xb020fd4c edx:0x9403155a
    edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
    ss: 0x00000023 eip: 0x9403155a cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
    Thread 6:
    # 1 0x93fa46ca in _dispatch_hwconfig + 0x93DE7742 (libSystem.B.dylib + 0x0003b6ca)
    # 2 0x010e3c01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00174c01)
    # 3 0x00fef7fe in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000807fe)
    # 4 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
    # 5 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
    # 6 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
    X86 Thread State:
    eax: 0x00000193 ebx: 0x00fef76f ecx: 0xb0313cbc edx:0x93fa46ca
    edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
    ss: 0x00000023 eip: 0x93fa46ca cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
    Thread 7:
    # 1 0x93f6992e in _dispatch_hwconfig + 0x93DAC9A6 (libSystem.B.dylib + 0x0000092e)
    # 2 0x00feff13 in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x00080f13)
    # 3 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
    # 4 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
    # 5 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
    X86 Thread State:
    eax: 0xffffffda ebx: 0x91cfff32 ecx: 0xb0395e6c edx:0x93f6992e
    edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
    ss: 0x00000023 eip: 0x93f6992e cs: 0x0000000b ds:0x00000023
    es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
    Loaded modules:
    0: Microsoft Entourage (12.2.3.091001 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
    1: Netlib: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
    2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/V ersions/12/MicrosoftComponentPlugin
    3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/Pow erPlant
    4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/ EntourageCore
    5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/1 2/EntourageLegacy
    6: merp: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
    7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12 /PowerPlantCore
    8: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    9: Smart Crash Reports (1.5 Reg=English Loc=0x0000): /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
    10: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    11: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    12: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    13: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
    14: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    15: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    16: liblangid.dylib: /usr/lib/liblangid.dylib
    17: DirectoryService: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    18: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    19: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    20: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    21: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    22: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    23: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    24: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    25: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    26: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    27: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    28: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    29: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    30: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    31: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    32: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    33: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    34: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    35: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    36: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    37: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    38: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    39: TrustEvaluationAgent: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    40: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    41: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
    42: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    43: FamilyControls: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    44: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    45: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    46: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    47: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    48: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    49: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    50: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    51: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    52: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    53: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    54: libcups.2.dylib: /usr/lib/libcups.2.dylib
    55: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    56: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    57: WebCore: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    58: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    59: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    60: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    61: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    62: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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