Snr reset needed ?
Until recently, I used to sync at over 10Mbps but then my line deteriorated to the point where I had difficulty using the phone due to crackling. FInally, a couple of weeks ago, it got to the point where callers were unable to connect, getting a message stating that there was a fault. This lasted a few days. Presumably, someone did something to clear the fault, as the crackling has now vanished and the line is perfectly quiet.
Unfortunately, my Broadband speed is a casualty in all this, being now just 3Mbps downstream.
Here are my stats :
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 15037 kbs 876 kbs
Noise Margin: 26.1 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 15037 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..and the speedtest reults
The router hasn't been reset for several days and the line looks pretty stable..
Collected for 6Days4:39:12
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 20:13:27
DSL Training Errors: 5 0 0 20:12:50
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 269 4 0 2:54:03
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 20:12:32
Can I now contact the mods to get a SNR reset ?
Solved!
Go to Solution.
I have now reached 4 days, as shown below :
DSL Link Errors
Collected for 9Days9:06:39
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 4Days0:40:54
DSL Training Errors: 5 0 0 4Days0:40:17
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 321 4 0 1:51:02
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 4Days0:39:59
and here's the other details
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 14797 kbs 876 kbs
Noise Margin: 25.9 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 14797 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..so I will now contact the moderators.
Similar Messages
-
Help neighbour get an SNR reset
Hi,
I have been helping a neighbour (who is not very technically minded) get her broadband connection to work better. She used to use microfilters, and plug in her Home Hub via an extension lead every time she wanted to use the internet.
I explained that she should have an ADSL Faceplate, forget the extension lead, move the Home Hub to the lounge, get a USB wireless adapter and go wireless.
I have now done all this for her, and her connection speed went up from about 1.8Mbps to about 2.1Mbps. However, due to her extension lead, and all the unplugging and plugging in, her target SNR is 12db. I would now like to request a Target SNR reset, so that she should then connect at around 3Mbps, which is more normal in this locality.
Please can anyone advise what I should do to help her? Is it going to be best to phone BT, or would she be able to contact the mods and refer to this thread?
Any advice would be most welcomed, as she doesn't fancy trying to phone BT without at least some help.
Regards,
Nigel.Hi nigelg
nigelg wrote:
Hi DavidM,
Please could you clarify a few things for me?
1) Roughly how long should the target SNR take to recover?
2) If the exchange decides to reduce the target SNR, does that automatically cause a resync? If not, how would we know that the target SNR has dropped unless we do a resync?
3) If I post my neighbours stats, can you proceed with a reset if that is what she would like?
Regards,
Nigel.
1/ Recovery is not exact, dynamic line management (DLM) keeps a historic record of your lines performance and adjustments are made based on this. Three days is normally what we normally look for as evidence of good stability.
2/ Yes, your hub will resync.
3/ Post the stats and we'll see what needs to be done.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
After the BT outage a couple of weeks ago I noticed a significant drop in the speed of my broadband connection. It was a little unstable for a few days. The line has now stabilised but my noise margin is now at 12db. I am quite a distance from the exchange but can usually sync at 3.5mb.
At the same time as the BT outage there were also some engineers working on a nearby pumping station which has been the source of REIN for us in the past. I am not sure what caused the instability.
Can I request a target SNR reset? I saw some other threads stating to contact the mods from a link in their profile but I cannot see it (only a PM button). Current stats from the router below.
Thanks.
Mark.
System Info Broadband LAN Firewall Logs Diagnostics
Status Link Configuration Routing DNS Resolution
Summary Status
DSL Link: Connected
Internet: Connected
Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name:
Current Internet Connection:
IP Address:
Subnet Mask: 255.255.255.255
Default Gateway: 213.1.175.186
Primary DNS: 217.32.171.21
Secondary DNS: 213.120.234.58
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 2240 kbs 448 kbs
Max Rate: 1780 kbs 744 kbs
Noise Margin: 12.0 dB 15.0 dB
Attenuation: 61.0 dB 31.5 dB
Output Power: 17.9 dBm 11.9 dBm
Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC: 0/38
Rate Cap: 1780 kbs
Attenuation @ 300kHz: 61.0 dB
Uncanceled Echo: -17.5 dB Ok
VCXO Frequency Offset: -14.6 ppm Ok
Final Receive Gain: 34.5 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 351625657 20 0 0
Receive: 572224477 4153842 0 0
ATM Traffic Cells Errors %
Transmit: 12894644 0 0
Receive: 104193898 0 0
DSL Link Errors
Collected for 17Days14:09:48
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 6848 508 2 0:07:10
Loss of cell Delineation 2535 217 0 1:44:44
DSL
Link Retrains: 5 0 0 8Days23:17:08
DSL Training Errors: 2 0 0 10Days10:07:01
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 5 0 0 10Days9:43:37
Loss of Signal Failures: 5 0 0 10Days9:43:37
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 5 0 0 10Days9:43:37
**bleep**. Seconds w/Errors: 3989 366 2 0:07:10
**bleep**. Sec. w/Severe Errors: 49 2 0 12:19:36
Corrected Blocks: 177145 2095 18 0:01:21
Uncorrectable Blocks: 7740 582 2 0:07:10
DSL Unavailable Seconds: 187 0 0 8Days23:16:47
Solved!
Go to Solution.Hi markt1891,
Thanks for posting, I'm sorry to see you're having problems with your broadband speed and I'm sure we'll be able to help you get this sorted.
Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Can i have my snr reset back to 8 or 9db please
Hi i have emailed the mods many times concerning this matter can i please have my snr reset back to its optimum 6 or 9db i have had a steady stable speed now and would like it reset back to what it was please. If for any reason you wont can i please have an explanation to why as i havent recieved one yet many thanks.
Solved!
Go to Solution.@ rodger i believe it was a hub fault at first then too many resets on my part from swapping hubs over and being impatient (had to learn the hard way!). Advice from you guys would be great though. I am considering buying a new router where i can use the dgt firmware to lower it gradually myself or maybe getting a bt business 2700 as ive herd they can hold the snr on long lines. I was syncing at 3.4 minimum so ive lost 1 mb in speed and that was stable since my line was up and running untill i had a hub issue. Maybe i need to wait longer but noone is telling me anything concerning it. So some advice would go a long way
Before i forget i am always on the test socket only 1 phone in my house
stats
Line state
Connected
Connection time
4 days, 14:32:24
Downstream
2,496 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.8 dB / 21.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
4.1 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
5970 / 113
CRC Errors (Down/Up)
2066 / 149
HEC Errors (Down/Up)
4070 / 96
Error Seconds (Local/Remote)
1728 / 82 -
I have had some REIN problems on my line due to a neighbours treadmill. All sorted now and have had a stable connection for over 3 days. Just wondered if/how I can contact the Mods to get a target SNR reset on my line? Stats from router below (doesn't report up-time). Also a graph from Routerstats showing my very steady noise margin.
Thanks,
Mark.
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2720 kbs
448 kbs
Max Rate:
2408 kbs
836 kbs
Noise Margin:
10.0 dB
18.0 dB
Attenuation:
59.1 dB
31.5 dB
Output Power:
17.9 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2408 kbs
Attenuation @ 300kHz:
59.1 dB
Uncanceled Echo:
-17.2 dB
Ok
VCXO Frequency Offset:
-8.7 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Solved!
Go to Solution.Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hey
I've been having some problems with my broadband speed; I start off at around 2.9Mbps, and then eventually crawl back down to 1.5, sometimes even a little lower.
I posted this on this thread about it and was advised that I should get an SNR reset, which I did and my speed went up; However, after about a month, it gradually slowed back down again.
I've done this three times now, tweeted @BTCare and got an SNR reset, and each time it's the same outcome, slowing down eventually; I'd quite like to get to the bottom of this issue, as it's a littl ebit of an inconvenience
I'm connected directly to the master socket.
And, here are my stats;
Connection Information
Line state:
Connected
Connection time:
0 days, 04:13:12
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
706 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
998 / 0
Error Seconds (Local/Remote):
4348 / 211
Thanks!
JoeAh, Okay - Will sign meself up to eBay and get shopping
Here are the lastest line stats:
Connection Information
Line state:
Connected
Connection time:
0 days, 20:58:11
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.2 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 34
CRC Events (Down/Up):
9498 / 28
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
25993 / 26
Error Seconds (Local/Remote):
7514 / 285
Ran another speedtest too, just to check things out
Download speed achieved during the test was - 2336 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2500 Kbps -
Little help needed with SNR reset
Hi, until june we had been getting 3/3.5meg line speed. After a line fault (noisey line out side) which we are told is fixed our speed droped to around 1.5megs.
We have been waiting and waiting for the speed to return to normal but no such luck. So here I am asking for some help with the SNR which I assume is the problem.
From reading other posts I understand you need the speed test and hub stats, so have included. Also using one of the old white hubs if thats anything u need to know.
1. Best Effort Test: -provides background information.
Download Speed
1.34 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.34 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.22 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.22Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
DSL Connection
Link Information
Uptime:
3 days, 21:38:21
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 1,632
Data Transferred (Sent/Received) [MB/GB]:
353.88 / 5.56
Output Power (Up/Down) [dBm]:
12.5 / 17.0
Line Attenuation (Up/Down) [dB]:
31.5 / 59.0
SN Margin (Up/Down) [dB]:
15.0 / 15.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
4 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
6 / 0
FEC Errors (Up/Down):
0 / 27,260
CRC Errors (Up/Down):
0 / 117
HEC Errors (Up/Down):
0 / 96
Line Profile:
Interleaved
Solved!
Go to Solution.Just this minute got an email from forum mod to infor he requested my SNR be reset to 6db.
home hub rest itself a few seconds later.. new stats...
DSL Connection
Link Information
Uptime:
0 days, 0:00:27
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,976
Data Transferred (Sent/Received) [KB/KB]:
39.00 / 112.00
Output Power (Up/Down) [dBm]:
12.5 / 18.0
Line Attenuation (Up/Down) [dB]:
31.5 / 59.0
SN Margin (Up/Down) [dB]:
15.0 / 5.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
7 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
12 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 151
HEC Errors (Up/Down):
0 / 45
Line Profile:
Fast -
No firewire after turning of mains power - SMU reset needed to fix
Everytime I turn the mains power off on my 20" G5 imac when I reboot I've lost all my firewire connections. If I do a SMU reset they both come back.
It's a new logic board having been replaced on Apple Care for the overheating and fan problems.
Unfortunately my Apple care has now run out.
I've so far:
1. Replaced the Logic Board battery,
2. Wiped the drive and reinstalled the OS,
3. Zapped the PRAM
4. Reset the NVRAM
5. Reset-all the Open Firmware
6. Swapped the Ram out
I know a lot of people have had similar problems, but none of the fixes work.
Any ideas on what might be causing this problem?
Thanks.Hi airsine,
The "standard" fix for firewire problems is actually to remove all power to both the computer and the connected FW devices, disconnect the FW devices, wait 15 minutes (sometimes far less is all that is needed) and then fire it all up again. The FW ports have a self resetting fuse that can be reset using the above process. The SMU reset process can "mimic" this process, because it also involves removing power to the computer, though the SMU in theory itself should have no real effect on your FW ports.
I find myself wondering whether the problem is actually occurring not when you turn your system off at the mains, but when you turn it on again. Usually FW problems of this kind turn out to be related to either a problematic device, or combination of devices, dragging too much power, or a bad cable.
Have you tried adding the devices one by one, to see if the problem is related to any particular one of them? You might also want to try using a powered FW hub, as this can overcome problems associated with too much load on the FW port when devices are "daisy chained". What do you actually have connected?
Cheers
Rod -
Wsusutil reset need to be cancelled
Hi,
I initiated wsusutil /reset, but pointed to a wrong upstream server.
So the process is continuously running without any updates downloading.
Need to cancel this and restart the process pointing to the correct upstream server.
However, when I tried to change the update source from the management console, it errors out with saying that the database is too busy or not connected.
Is there anyway I can cancel wsusutil reset so that I can restart correctly instead of waiting days for the current process to finish?No known way to kill a wsusutil reset.
Just gonna have to wait for it to finish.
How did you point it to a "wrong upstream server". As far as I know it can only be run *LOCALLY*!
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds. -
My broadband speed used to be around 5mb-6mb. Then a 2-3 of months ago it dropped and is now 1.2mb-1.8mb. It had been 5mb+ for a few years.
The problem is the noise. I have tried everything there is to do with regard trying to reduce noise levels. Moved wiring, plugged direct into socket, moved router, tried different router/cables, and a lot more. The speed is the same on the wired PC as for the laptops and mobile devices. The reason it has taken so long to come on here is that I need to change something, and then wait for 3 days to see if it changes. However, the SNR has always stayed the same. The BT quiet test is silent.
Last week I installed a Openreach faceflate to split the the sigals at the socket, and also used a shielded phone cable. Results are still the same. All electronic equipment within 2 meters is now off. I would have thought these latter changes would have made a difference, but the SNR seems to be stuck.
As some of my work relies on fast data transfer, I now have to use a Windows VPS to get a transfer rate of 30-45 milliseconds, whereas here it is 100-160ms. It was 45-60 for a few years until recently.
BT Speed Test
We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly.
BT Wholesale Broadband Performance Test
Speed 1.85
Upload 0.37
Ping atency 32.88
Download speedachieved during the test was - 1.85 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
BT Router (Belkin router gives the same results)
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 17:14:05
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.9 dB / 23.0 dB
Line attenuation (Down/Up):
28.1 dB / 15.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
78 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
62 / 0
Error Seconds (Local/Remote):
75 / 1
Thanks
Keith
Solved!
Go to Solution.Thanks
Here we go, same stats as it has been for months
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
3 days, 01:04:40
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.8 dB / 23.0 dB
Line attenuation (Down/Up):
28.1 dB / 15.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
316 / 7
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
268 / 0
Error Seconds (Local/Remote):
299 / 7
BT Wholesale Broadband Performance Test
Download: 1.87
Upload: 0.35
Ping 44.75 -
My HP Mini 1137NA needs a magic password reset - fails with CNU9202WQJ
This question was solved.
View Solution.Hi,
Please try:
e9lo1o7vgp (third letter is a lowercase of L).
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Can I get my SNR reset back to normal now REIN iss...
A few couple of months ago I had some great help from the mods here resolving my connection issues. I had several engineer visits and my they locked my SNR to:
14:37:45, 02 Mar.
( 72.360000) DSL noise margin: 23.80 dB upstream, 9.00 dB downstream
14:37:44, 02 Mar.
( 71.380000) DSL line rate: 446 Kbps upstream, 6816 Kbps downstream
It has since been discovered that the source of my problem was a REIN source from another house on the estate which has now been eliminated. I was wondering if I could have my noise margin returned to 6bB Up and Down as it turned out my line was not the issue. My connection is pretty stable, so I would like to squeeze a bit more sped out of it and uncap my upload rate. Any help appreciated.As you have 4 days connection time the mods will post a contact us link and reset down noise margin to 6db.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Can i get my SnR reset back to 6db please?
03:13:54, 18 Oct.
( 72.790000) DSL noise margin: 18.00 dB upstream, 9.20 dB downstream
03:13:54, 18 Oct.
( 72.720000) DSL line rate: 448 Kbps upstream, 1568 Kbps downstream
05:05:44, 02 Oct.
(131912.020000) DSL noise margin: 18.00 dB upstream, 6.00 dB downstream
05:05:44, 02 Oct.
(131911.950000) DSL line rate: 448 Kbps upstream, 2720 Kbps downstream
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ32630604
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 17/10/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
4 days, 06:34:38
6. Bandwidth:
448 / 1568
7. Data sent/received:
4.0 GB / 3.8 GB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
BTHub4-8R5G
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-8R5G
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:82:26:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
03:13:04, 18 Oct.
( 23.550000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:10, 17 Oct.
( 15.620000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
16:27:25, 30 Sep.
( 13.800000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
13:50:46, 30 Sep.
( 13.610000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
12:35:03, 30 Sep.
( 13.530000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
00:00:13, 01 Jan.
( 13.360000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
I have had a perfectly stable connection at 2.7mb (with no disconnects) but after a firmware upgrade on me router that i guess was done remotely me speed has dropped to 1.5mb. can i get me snr ratio set back to 6db please so i can at least have that extra 1mb (makes all the difference at these slow speeds!!!).
Thanks.Hi kaianderson,
Thanks for your post and welcome to the forum. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
E1000 Constant Resets Needed and Humming Power Adapter
Nearly every day, or recently more often, I need to restart my E1000 router. I have a cable ISP, a wired connection to my desktop, a smartphone, Xbox 360 and laptop on wireless (although usually not at the same time).
What happens is that after some time, it will still show me connected to the router, but it will lose the connection to the Internet. Unplugging the router and plugging it back in will restore the connection. This has to be done at least daily, many times more often.
Possibly related to this issue is a humming power adapter. It is a very low hum that of course goes away every time I unplug it or turn off the surge supressor. It is possible that these two issues are related, as it may be sending too much/too little/fluctuating power to the router causing it o crash or lose the connection.
This may have been happening since I got the router, but I simply had not noticed it since up until recently I had always been plugged in to my UPS which I had turned off each day. Had I noticed this, I would have returned it to the store.I think you can try to reset the router and reconfigure the router. If you still face the same problem then it might be the issue with the power adapter then.
-
I have had a problem with my telephone line which has now been sorted but my broadband speed is still dire less thatn 2 meg download and around 56 k up load speed in an area where my download speed speed should be at least 8 meg. BT has closed the call , but I'm staill far from happy and I've been told that I may need to request an exchange reset because of the line problems I had.
I use a Linksys router.
the data from the line speed checks is below.
Can someone please advise me what I can do next
Thanks
Date
Download Speed Upload Speed
Today 21:52 1711 kbps (214kB/s) 43 kbps (5.38kB/s) Share
Today 19:00 1690 kbps (211kB/s) 54 kbps (6.75kB/s) Share
Friday 19:31 1798 kbps (225kB/s) 54 kbps (6.75kB/s) Sharecan you run btspeedtester and post the results - this will show your speed, ip profile and your download speed
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