SNR Reset :)
My broadband speed used to be around 5mb-6mb. Then a 2-3 of months ago it dropped and is now 1.2mb-1.8mb. It had been 5mb+ for a few years.
The problem is the noise. I have tried everything there is to do with regard trying to reduce noise levels. Moved wiring, plugged direct into socket, moved router, tried different router/cables, and a lot more. The speed is the same on the wired PC as for the laptops and mobile devices. The reason it has taken so long to come on here is that I need to change something, and then wait for 3 days to see if it changes. However, the SNR has always stayed the same. The BT quiet test is silent.
Last week I installed a Openreach faceflate to split the the sigals at the socket, and also used a shielded phone cable. Results are still the same. All electronic equipment within 2 meters is now off. I would have thought these latter changes would have made a difference, but the SNR seems to be stuck.
As some of my work relies on fast data transfer, I now have to use a Windows VPS to get a transfer rate of 30-45 milliseconds, whereas here it is 100-160ms. It was 45-60 for a few years until recently.
BT Speed Test
We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly.
BT Wholesale Broadband Performance Test
Speed 1.85
Upload 0.37
Ping atency 32.88
Download speedachieved during the test was - 1.85 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
BT Router (Belkin router gives the same results)
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 17:14:05
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.9 dB / 23.0 dB
Line attenuation (Down/Up):
28.1 dB / 15.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
78 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
62 / 0
Error Seconds (Local/Remote):
75 / 1
Thanks
Keith
Solved!
Go to Solution.
Thanks
Here we go, same stats as it has been for months
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
3 days, 01:04:40
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.8 dB / 23.0 dB
Line attenuation (Down/Up):
28.1 dB / 15.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
316 / 7
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
268 / 0
Error Seconds (Local/Remote):
299 / 7
BT Wholesale Broadband Performance Test
Download: 1.87
Upload: 0.35
Ping 44.75
Similar Messages
-
Help neighbour get an SNR reset
Hi,
I have been helping a neighbour (who is not very technically minded) get her broadband connection to work better. She used to use microfilters, and plug in her Home Hub via an extension lead every time she wanted to use the internet.
I explained that she should have an ADSL Faceplate, forget the extension lead, move the Home Hub to the lounge, get a USB wireless adapter and go wireless.
I have now done all this for her, and her connection speed went up from about 1.8Mbps to about 2.1Mbps. However, due to her extension lead, and all the unplugging and plugging in, her target SNR is 12db. I would now like to request a Target SNR reset, so that she should then connect at around 3Mbps, which is more normal in this locality.
Please can anyone advise what I should do to help her? Is it going to be best to phone BT, or would she be able to contact the mods and refer to this thread?
Any advice would be most welcomed, as she doesn't fancy trying to phone BT without at least some help.
Regards,
Nigel.Hi nigelg
nigelg wrote:
Hi DavidM,
Please could you clarify a few things for me?
1) Roughly how long should the target SNR take to recover?
2) If the exchange decides to reduce the target SNR, does that automatically cause a resync? If not, how would we know that the target SNR has dropped unless we do a resync?
3) If I post my neighbours stats, can you proceed with a reset if that is what she would like?
Regards,
Nigel.
1/ Recovery is not exact, dynamic line management (DLM) keeps a historic record of your lines performance and adjustments are made based on this. Three days is normally what we normally look for as evidence of good stability.
2/ Yes, your hub will resync.
3/ Post the stats and we'll see what needs to be done.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
After the BT outage a couple of weeks ago I noticed a significant drop in the speed of my broadband connection. It was a little unstable for a few days. The line has now stabilised but my noise margin is now at 12db. I am quite a distance from the exchange but can usually sync at 3.5mb.
At the same time as the BT outage there were also some engineers working on a nearby pumping station which has been the source of REIN for us in the past. I am not sure what caused the instability.
Can I request a target SNR reset? I saw some other threads stating to contact the mods from a link in their profile but I cannot see it (only a PM button). Current stats from the router below.
Thanks.
Mark.
System Info Broadband LAN Firewall Logs Diagnostics
Status Link Configuration Routing DNS Resolution
Summary Status
DSL Link: Connected
Internet: Connected
Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name:
Current Internet Connection:
IP Address:
Subnet Mask: 255.255.255.255
Default Gateway: 213.1.175.186
Primary DNS: 217.32.171.21
Secondary DNS: 213.120.234.58
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 2240 kbs 448 kbs
Max Rate: 1780 kbs 744 kbs
Noise Margin: 12.0 dB 15.0 dB
Attenuation: 61.0 dB 31.5 dB
Output Power: 17.9 dBm 11.9 dBm
Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC: 0/38
Rate Cap: 1780 kbs
Attenuation @ 300kHz: 61.0 dB
Uncanceled Echo: -17.5 dB Ok
VCXO Frequency Offset: -14.6 ppm Ok
Final Receive Gain: 34.5 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 351625657 20 0 0
Receive: 572224477 4153842 0 0
ATM Traffic Cells Errors %
Transmit: 12894644 0 0
Receive: 104193898 0 0
DSL Link Errors
Collected for 17Days14:09:48
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 6848 508 2 0:07:10
Loss of cell Delineation 2535 217 0 1:44:44
DSL
Link Retrains: 5 0 0 8Days23:17:08
DSL Training Errors: 2 0 0 10Days10:07:01
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 5 0 0 10Days9:43:37
Loss of Signal Failures: 5 0 0 10Days9:43:37
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 5 0 0 10Days9:43:37
**bleep**. Seconds w/Errors: 3989 366 2 0:07:10
**bleep**. Sec. w/Severe Errors: 49 2 0 12:19:36
Corrected Blocks: 177145 2095 18 0:01:21
Uncorrectable Blocks: 7740 582 2 0:07:10
DSL Unavailable Seconds: 187 0 0 8Days23:16:47
Solved!
Go to Solution.Hi markt1891,
Thanks for posting, I'm sorry to see you're having problems with your broadband speed and I'm sure we'll be able to help you get this sorted.
Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I have had some REIN problems on my line due to a neighbours treadmill. All sorted now and have had a stable connection for over 3 days. Just wondered if/how I can contact the Mods to get a target SNR reset on my line? Stats from router below (doesn't report up-time). Also a graph from Routerstats showing my very steady noise margin.
Thanks,
Mark.
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2720 kbs
448 kbs
Max Rate:
2408 kbs
836 kbs
Noise Margin:
10.0 dB
18.0 dB
Attenuation:
59.1 dB
31.5 dB
Output Power:
17.9 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2408 kbs
Attenuation @ 300kHz:
59.1 dB
Uncanceled Echo:
-17.2 dB
Ok
VCXO Frequency Offset:
-8.7 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Solved!
Go to Solution.Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Until recently, I used to sync at over 10Mbps but then my line deteriorated to the point where I had difficulty using the phone due to crackling. FInally, a couple of weeks ago, it got to the point where callers were unable to connect, getting a message stating that there was a fault. This lasted a few days. Presumably, someone did something to clear the fault, as the crackling has now vanished and the line is perfectly quiet.
Unfortunately, my Broadband speed is a casualty in all this, being now just 3Mbps downstream.
Here are my stats :
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 15037 kbs 876 kbs
Noise Margin: 26.1 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 15037 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..and the speedtest reults
The router hasn't been reset for several days and the line looks pretty stable..
Collected for 6Days4:39:12
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 20:13:27
DSL Training Errors: 5 0 0 20:12:50
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 269 4 0 2:54:03
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 20:12:32
Can I now contact the mods to get a SNR reset ?
Solved!
Go to Solution.I have now reached 4 days, as shown below :
DSL Link Errors
Collected for 9Days9:06:39
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 4Days0:40:54
DSL Training Errors: 5 0 0 4Days0:40:17
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 321 4 0 1:51:02
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 4Days0:39:59
and here's the other details
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 14797 kbs 876 kbs
Noise Margin: 25.9 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 14797 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..so I will now contact the moderators. -
Can i have my snr reset back to 8 or 9db please
Hi i have emailed the mods many times concerning this matter can i please have my snr reset back to its optimum 6 or 9db i have had a steady stable speed now and would like it reset back to what it was please. If for any reason you wont can i please have an explanation to why as i havent recieved one yet many thanks.
Solved!
Go to Solution.@ rodger i believe it was a hub fault at first then too many resets on my part from swapping hubs over and being impatient (had to learn the hard way!). Advice from you guys would be great though. I am considering buying a new router where i can use the dgt firmware to lower it gradually myself or maybe getting a bt business 2700 as ive herd they can hold the snr on long lines. I was syncing at 3.4 minimum so ive lost 1 mb in speed and that was stable since my line was up and running untill i had a hub issue. Maybe i need to wait longer but noone is telling me anything concerning it. So some advice would go a long way
Before i forget i am always on the test socket only 1 phone in my house
stats
Line state
Connected
Connection time
4 days, 14:32:24
Downstream
2,496 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.8 dB / 21.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
4.1 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
5970 / 113
CRC Errors (Down/Up)
2066 / 149
HEC Errors (Down/Up)
4070 / 96
Error Seconds (Local/Remote)
1728 / 82 -
Hey
I've been having some problems with my broadband speed; I start off at around 2.9Mbps, and then eventually crawl back down to 1.5, sometimes even a little lower.
I posted this on this thread about it and was advised that I should get an SNR reset, which I did and my speed went up; However, after about a month, it gradually slowed back down again.
I've done this three times now, tweeted @BTCare and got an SNR reset, and each time it's the same outcome, slowing down eventually; I'd quite like to get to the bottom of this issue, as it's a littl ebit of an inconvenience
I'm connected directly to the master socket.
And, here are my stats;
Connection Information
Line state:
Connected
Connection time:
0 days, 04:13:12
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
706 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
998 / 0
Error Seconds (Local/Remote):
4348 / 211
Thanks!
JoeAh, Okay - Will sign meself up to eBay and get shopping
Here are the lastest line stats:
Connection Information
Line state:
Connected
Connection time:
0 days, 20:58:11
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.2 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 34
CRC Events (Down/Up):
9498 / 28
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
25993 / 26
Error Seconds (Local/Remote):
7514 / 285
Ran another speedtest too, just to check things out
Download speed achieved during the test was - 2336 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2500 Kbps -
Can I get my SNR reset back to normal now REIN iss...
A few couple of months ago I had some great help from the mods here resolving my connection issues. I had several engineer visits and my they locked my SNR to:
14:37:45, 02 Mar.
( 72.360000) DSL noise margin: 23.80 dB upstream, 9.00 dB downstream
14:37:44, 02 Mar.
( 71.380000) DSL line rate: 446 Kbps upstream, 6816 Kbps downstream
It has since been discovered that the source of my problem was a REIN source from another house on the estate which has now been eliminated. I was wondering if I could have my noise margin returned to 6bB Up and Down as it turned out my line was not the issue. My connection is pretty stable, so I would like to squeeze a bit more sped out of it and uncap my upload rate. Any help appreciated.As you have 4 days connection time the mods will post a contact us link and reset down noise margin to 6db.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Little help needed with SNR reset
Hi, until june we had been getting 3/3.5meg line speed. After a line fault (noisey line out side) which we are told is fixed our speed droped to around 1.5megs.
We have been waiting and waiting for the speed to return to normal but no such luck. So here I am asking for some help with the SNR which I assume is the problem.
From reading other posts I understand you need the speed test and hub stats, so have included. Also using one of the old white hubs if thats anything u need to know.
1. Best Effort Test: -provides background information.
Download Speed
1.34 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.34 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.22 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.22Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
DSL Connection
Link Information
Uptime:
3 days, 21:38:21
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 1,632
Data Transferred (Sent/Received) [MB/GB]:
353.88 / 5.56
Output Power (Up/Down) [dBm]:
12.5 / 17.0
Line Attenuation (Up/Down) [dB]:
31.5 / 59.0
SN Margin (Up/Down) [dB]:
15.0 / 15.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
4 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
6 / 0
FEC Errors (Up/Down):
0 / 27,260
CRC Errors (Up/Down):
0 / 117
HEC Errors (Up/Down):
0 / 96
Line Profile:
Interleaved
Solved!
Go to Solution.Just this minute got an email from forum mod to infor he requested my SNR be reset to 6db.
home hub rest itself a few seconds later.. new stats...
DSL Connection
Link Information
Uptime:
0 days, 0:00:27
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,976
Data Transferred (Sent/Received) [KB/KB]:
39.00 / 112.00
Output Power (Up/Down) [dBm]:
12.5 / 18.0
Line Attenuation (Up/Down) [dB]:
31.5 / 59.0
SN Margin (Up/Down) [dB]:
15.0 / 5.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
7 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
12 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 151
HEC Errors (Up/Down):
0 / 45
Line Profile:
Fast -
Can i get my SnR reset back to 6db please?
03:13:54, 18 Oct.
( 72.790000) DSL noise margin: 18.00 dB upstream, 9.20 dB downstream
03:13:54, 18 Oct.
( 72.720000) DSL line rate: 448 Kbps upstream, 1568 Kbps downstream
05:05:44, 02 Oct.
(131912.020000) DSL noise margin: 18.00 dB upstream, 6.00 dB downstream
05:05:44, 02 Oct.
(131911.950000) DSL line rate: 448 Kbps upstream, 2720 Kbps downstream
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ32630604
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 17/10/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
4 days, 06:34:38
6. Bandwidth:
448 / 1568
7. Data sent/received:
4.0 GB / 3.8 GB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
BTHub4-8R5G
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-8R5G
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:82:26:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
03:13:04, 18 Oct.
( 23.550000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:10, 17 Oct.
( 15.620000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
16:27:25, 30 Sep.
( 13.800000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
13:50:46, 30 Sep.
( 13.610000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
12:35:03, 30 Sep.
( 13.530000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
00:00:13, 01 Jan.
( 13.360000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
I have had a perfectly stable connection at 2.7mb (with no disconnects) but after a firmware upgrade on me router that i guess was done remotely me speed has dropped to 1.5mb. can i get me snr ratio set back to 6db please so i can at least have that extra 1mb (makes all the difference at these slow speeds!!!).
Thanks.Hi kaianderson,
Thanks for your post and welcome to the forum. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I think my sync speed is stuck or been capped
Hi everyone, last week i had a full line reset because i started dropping in speed, from 16meg al the way down to 9meg, at the time time of the reset my sync speed went to 12.5meg, 24 hours later i was down to 9.494meg down and 1.12 up, im supposed to be on another 10day training but nothing has happened, meaning the hhb3 hasnt switched off or resynced since i dropped to 9.4meg, now after 5 days of constant connection there was still no change so i did a something to try and make my speed drop but nothing happened, it still synced at the exact same speed 9.4meg, im certainly not rate adaptive and i cant have any line issues or my speed would of dropped after constantly plugging in and out the socket and making it resync, so the only things i can come up with is that ive either been capped or the exchange has got stuck for some reason, ive even gone through my entire extension wiring and changed it to cat6, it made my line attenuation lower but no change in sync rate heres my speed test and hub stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days,
04:02:35
Downstream:
9.494 Mbps
Upstream:
1.129
Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex
A
Latency type:
Fast
Noise margin
(Down/Up):
10.4 dB / 5.9
dB
Line attenuation
(Down/Up):
29.3 dB / 13.3
dB
Output power
(Down/Up):
18.1 dBm / 12.0
dBm
FEC Events
(Down/Up):
0 / 0
CRC Events
(Down/Up):
207 / 76
Loss of Framing
(Local/Remote):
0 / 0
Loss of Signal
(Local/Remote):
0 / 0
Loss of Power
(Local/Remote):
0 / 0
HEC Events
(Down/Up):
727 / 45
Error Seconds
(Local/Remote):
233 / 89
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8135 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved
during the test was - 8135 Kbps
For your connection, the acceptable
range of speeds is 4000-21000
Kbps.
Additional Information:
Your DSL Connection Rate
:9721 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for
your line is - 8576 Kbps
2. Upstream
Test: -provides background information.
Upload Speed
897 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed
achieved during the test was - 897 Kbps
Additional
Information:
Upstream Rate IP profile on your line is - 1155
Kbps
We were unable to identify any
performance problem with your service at this time.
It is possible that any
problem you are currently, or had previously experienced may have been caused by
traffic congestion on the Internet or by the server you were accessing
responding slowly.
If you continue to encounter a problem with a specific
server, please contact the administrator of that server in the first
instance.
Please visit FAQ
section if you are unable To understand the test results.
Solved!
Go to Solution.Thanks for your replys, believe it or not my line as been more stable, meaning alot less disconnects,infact very rare since i last had the snr reset, it auto changed to fast when mods manually reset the snr a month ago, i think it sounds like a joint or something, def not my internal wiring, its all brand new as of today and theres no change in sync so, the prob lies else where, i tried to tell bt before that theres some kind of fault between the pole and the exchange last time my speed dropped when i was on adsl max, it dropped to 300k i think, i rang up for a mac code because they wouldnt acknoweldge the fact and gottalked into adsl2+, everything went well untill 3 weeksago(around that time) i was up to 16meg sync, i posted it on here, after opening my big mouth my speed started to drop so i had a manuall snr reset, that solved it for a while, then i had that bad weather and it all screwed up, like i said previous, about 10-20mins before the reset my sync dropped to 1meg and line attenuation shot up to 65db, after the reset i had 12.5meg, 24 hours later i was down to 9meg, person on the other end of the phone at bt said my minimum sync should be around 12meg
-
How to find out if your BB line has been capped?
Is there somewhere I can go to find out if my BB line has been capped? I had an email form BT about a month ago warning me I might exceed my download limit. In the end I did not exceed my limit for the month. But it was shortly after that my BB speed was cut in half and has remained that way ever since. I have had 2 engineers out who can find nothing wrong with the exchange, the line or the equipment in my house. Despite at least 3 SNR resets, my IP profile has been fixed at 750k for the whole time. My IP profile was 2000k or more before the speed was cut.
I just wonder if there is anyway to tell if your BB line has been throttled."it is very likely a local noise issue that your line is picking up it is not a line fault this is is why bt cannot find the fault the problem could be caused by many things microwaves central heating pumps computer monitors poweresupplies and many similar items"
If there is a local noise issue as you suggest, How would one detect such a thing? You can't just switch everything off in a house and leave it for 3 to 5 days to see if the BB speed increases. Surely the tests the the engineers did when they came out to see me would have detected any noise on the line when they tested the line.
The thing I find most frustrating is BT don't even seem able to admit I have any sort of problem at all. The fact I have had a stable connection for years and then suddenly it drops by half overnight seems not to be considered a problem. I think I might just change to another ISP. I really don't think it can be any worse than this. -
I'm trying to get a sensible answer out of BTs level 1 and level 2 helpdesk but I'm failing miserably. Maybe someone on this forum knows more about how these things work and can explain it to me.
I've had an ongiing problem with my phone/broadband since the 18/Nov (actually I've had intermittent speed issues with my broadband since I moved into my house in January but that's another story and a line profile reset usually gets me back up and working for a few months at least).
I reported a fault on my noisy line 18/Nov and my broadband was practically inactive at 0.05mbit. BT eventually decided it was my fault and dispatched an engineer to my house to fix the problem and if it was my fault they'd charge me 129.99. The engineer arrived and before I had a chance to make him a cup of tea he'd jumped back in his van and drove off to the cabinet on the other side of the village. Twenty minutes later he was back saying the connections had corroded in the cabinet and everything was now working. He decided to replace my master socket as it was old (not because it was faulty). I was surprised when I found on my notes later that the cause of the line fault was in the master socket and that was the reason it was replaced! Not the first time the "solution" has been noted wrongly. A few months ago the "cause" was the wrong wireless channel on my router even though I'd told the helpdesk I'd checked everything via ethernet and via the master test socket. The actual solution was a line profile reset.
Anyway, things were really good for a week. My voice calls had the clearest line ever (before there was a slight echo on the line) and my broadband was the fastest it had ever been (previously it bested at 1.8mbit, now it was consistently at 2.3mbit). Then my noisy line came back and my broadband dropped to 0.01-0.05mbit again. I logged another fault on the 5/Dec. An engineer was dispatched to the cabinet at the end of my village and my line was back to normal last tuesday morning (broadband still 0.01-0.05mbit). I contacted the helpdesk to get them to do a line profile reset which has always fixed my slow broadband within the hour but the person I spoke to was highly resistent to do anything other than ask me questions from her script "do you have a wired or wireless connection" etc etc After 90 minutes I gave up and phoned later and got through to Level 2 support who did some tests and reckoned a (SNR) line reset was in order but it was now too late to do one (have to get them in before 8p) and they would schedule it for the following day (Wed).
On Wednesday a lady from the level 2 support phoned me and told me she'd initiated a line reset and that my line speed would be 4. something mbit within an hour then settling down over the next 44 hours as it stabilised. Sounded good but yesterday my broadband was still 0.01-0.05mbit and my IP profile was still 0.14. Last night I called L2 support again and I was told I must have "misunderstood" the person I spoke to the day before as it would take 72 hours for my speed to increase. I'm not sure exactly what it was she said that I could have misunderstood and I did ask the person I spoke to but he didn't seem to have an answer for that and as the woman I spoke to was off-shift we couldn't get her on the line to confirm or deny what she had said). I asked about the reset and he told me it was a RAMBO reset that had been performed.
This morning I contacted support to confirm what had been reset and when and eventually after much prompting I was told a RAMBO reset had been done on the tuesday immediatley after the engineer cleared the line fault and an SNR reset was done on Wed when the helpdesk phoned and told me my speed would be up within the hour. I got cut off the chat before I could finish talking to the helpdesk. I called back and after a protracted chat he told me he'd contacted the L2 helpdesk and they'd never heard of a RAMBO reset!
Having googled the term I've found out that it's BTs ADSL management software so I would have expected them to know that! Doesn't inspire confidence when a level 2 helpdesk is unaware of a companies products!
So my question for the forum is; given that I've been given so much inconsistent information, much of it from the level 2 network helpdesk where they should know better. Can anyone give me an explanation of the different resets that BT can apply to my line and how long before they take any effect. So far I have about an hour, 44 hours, up to 72 hours, can take up to ten days to choose from.
From previous experience in the last 10 months when I've probably had my line profile reset serveral times, I've noticed a pretty good speed increase within 1-2 hours of BT saying it had been done. This time my boradband test shows download speed 0.01-0.09mbit, acceptable range 0.05-0.25mbit. DSL connection rate 4.29mbit(down) and 0.45mbit(up) and IP Profile 0.14mbit.
Anyone got any useful information for me before I go into battle with the level 2 support tonight?Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators there will now no longer any need to help line because if the community members cannot resolve it then the Forum Mods who are UK based BT specialists who take personal ownership of any problem and a single point of contact until fully resolved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Bt Infinity 80/20 ip profile droped
hi all had bt infintiy 40/10 a few months ago then upgraded to the 80/20 in april 2012 since then my ip profile was set to round 74-76 margin and recently its droped by atleast 20mb to 58.08. i have had 2 engineers out this month 1 came 2 weeks ago who put my profile back to 70 mb mark and pvernoght my internet droped for 20mins or so and it reverted back to 58.08 when i checked in the morning, i also had an 2 engineers this morning who said everythings find and the speed is reasonable which it isnt im paying for 80/20 not 58/20 and he was abit bossy and **bleep**/ How do i get someone to reset my profile back to 74-76 because my line was handling it without any problems for the last few months so i dont see why it cant hadle it now as no changes from my side atleast have been made. bt technical team level 2 have said the engineer has requested the exchange to do a profile reset snr reset whatever that is (could someone explain what that is) and will this reset bring my profile back up to what it was before?? they also said it will be done within 24hrs (is this true or are they lieing to me) ?
thanks for any help in advanceHomer_J wrote:
Good luck with Sky because their customer service is worse and you won't cure a problem with your line by moving to another ISP.
Most likely reason is that is the best your line can handle reliably. The first BT engineer who reset your profile wasn't doing you any favours, he probably just wanted to shut you up and get on to his next job.
True to a point, sky uses some of their own equipment which could help.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below. -
Re: Complaint - 5 months on and BT have no clue wh...
I WAS PROMISED PHONE CALL BUT NEVER GOT ONE THEY BLAMED IT ON MANAGER FORGETTING.........
Hiya,i have just had my broadband fixed after THIRTEEN MONTHS!!!!!! of broadband dropping out on a daily basis, ihave had THREE ENGINEERS visit my property and only on the third visit was the fault diagnosed and fixd with a SNR RESET,apparently a noisy line was the problem,why the first two could'nt fix it is beyond me,BT Indian call centre chats ranged from BLAMING MY LAPTOP,AND MY MOBILE for not being able to access the internet!!!!! i could not believe what bt were coming out with to pass the blame,all they want is your MONEY,the customer care is useless and when the problem was fixed i asked for compensation,bt said"if your service is down for three days or more as stated in terms and conditions no compensation will be paid out". WELL!!! THIRTEEN MONTHS of broadband dropping out is a hell of a lot longer than THREE days i emailed back,they offered me £10 compensation ,when they were still taking the money from my bank account while the problem still existed before it was fixed is discraceful,i have told bt to stick their service as they dont care about its customers,SKY ARE OFFERING ME UNLIMITED BROADBAND AND 175 CHANNELS FREE INSTALLATION AND SET UP FOR LESS THAN I PAY BT AT THE MOMENT. LEAVE BT IS THE BEST OPTION.
Maybe you are looking for
-
Dear all, I have some files (50 files). if web service have a service flollowing: upload (String fileName,byte[] content); But if file more than 10M, how to upload to web service. Please show me a solution to upload 50 files or more with web service.
-
I tried setting up my new gmail account today in mail, but whenever I try, it gets stuck in "Checking connection to mail server "smtp.gmail.com"" What is going on? What should I do to get it working?
-
Just thought I would let the group know I just sent a Feedback message to Apple. I indicated I would do this earlier this week and here is my follow up to that promise. FEEDBACK Sent Today: First let me say, I Love the Touch and I am proud to own ano
-
Newsstand download error & restore purchases failed
HELP! I'm having roblems downloading my subscribed magazines in newsstand. It comes up with 'error downloading' I have already done the following: deleted the app & reinstalled - after reinstalling i can't download previous magazines as another error
-
Using Photoshop elements 9 with two monitors
I used Photel 6 with no problem on my Macbook Pro + Lacie 324 monitor, and used to slide the photo on the LaCie and keep the tools on the Macbook Pro screen. I just installed Photel 9 and I cannot do that anymore. Does anyone know why and tell me how